SunTrust Reviews | Glassdoor

SunTrust Reviews

Updated December 14, 2017
2,025 reviews

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3.1
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
792 Ratings

2,025 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 55 reviews)

  • Lack of leadership with upper management on the campus level (in 100 reviews)

More Pros and Cons

  1. Helpful (2)

    "High amount of turnover should of been my first sign."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Boynton Beach, FL
    Former Employee - Financial Service Representative in Boynton Beach, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Potential to make lots of commission by identifying sales opportunities due to the number of customers.

    Cons

    Constant changes to policies in an attempt to decrease payout of commission. Incompetence of upper management.

    Advice to Management

    It isnt always about the bottom line. You need to treat the people who work for you with respect. Stop trying to find ways to screw them every chance you get.


  2. "outsource outsource outsource"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    aside from decent benefits, there is no upside to working here. There is way too much politics and CYA going on. It is better to make no decision than to make a bad one...

    Cons

    An air of distrust, management decisions are short-sighted and are bandaids in order to get to the next issue/problem or obstacle.

    There are no documentable or adhered-to standards or processes. Not ISO 9000 comliant

    Advice to Management

    Decide what it is you want to do with your company, make some long range goals and set a direction. You may be able to alter your course as you go, but figure out what direction it is you want to head out in

  3. Helpful (1)

    "In-store/Safeway branch"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Owings Mills, MD
    Former Employee - Assistant Branch Manager in Owings Mills, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Solid training
    Good benefits
    Flexible hours for college students
    Customer relationships can be very rewarding

    Cons

    Horrible hours
    Incompetent Area Managers
    Poor compensation
    Very difficult to transfer from an in-store branch to a traditional branch
    Excessive conference calls and micro-managing
    LOB's are useless, referrals rarely amount to a sale (mortgage/business banking/investment)

    Advice to Management

    Hire competent area managers
    Stop hiring from outside and other banks for management positions


  4. Helpful (2)

    "Keep Looking if you want a company with advancement opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The starting salary was OK. Health insurance (with a co-pay) is provided. The Vacation schedule is decent and paid for by the company.

    Cons

    There is a glut of managers who have been in their positions for so many years that they have totally lost touch with what their direct reports do. Their jobs are to delegate and, therefore, the managers have no intention of going anywhere.

    When non-management employees leave the organization, their positions remain unfilled. The extra work is then done by co-workers.

    Senior Management comes down from the ivory tower only to make appearances to hit employees up for money for United Way or other pet charities.

     No chance for advancement - Managers are not permitted to fill most open positions due to the economy. Also, managers are so concerned about losing one of their direct reports (and, therefore, some of their power), that they black-ball employees lucky enough to interview for another position within the organization.

    Employees are told that no pay raises allowed, said to be for economic reasons

    Advice to Management

    Brace yourselves. The minute the economy turns around, and it will, there will be a mad dash by employees to other Employers. You will be left with a whole lot of delegating middle management and no one to do the actual work.


  5. "SunTrust, Management Doesn't Care, Money Does"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Support Specialist - Administrative Assistant IV in Washington, DC
    Former Employee - Client Support Specialist - Administrative Assistant IV in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    For health benefit package, business connections, and experience. If you can make it in an environment where you are micro-managed, you can make at SunTrust.

    Cons

    I worked for Corporate. Management never communicated except to complain about fees. No promotions or rewards for excellent work. No training of employees, you learn it yourself fast or drown. They changed your job title, salary, and working conditions with the changing of management. My title change three times. At the end I was doing the work of four people and my reward was to be let go six months before I would VESTED into the SunTrust pension plan. That's their way of saving money.

    Advice to Management

    Your under staffed!!!!! Branches don't have enough people working in them and the ones that are there are over worked. Don't send out anymore surveys for employees to fill out about management unless your going to listen to some of the advice.


  6. "Low prospects for advancement and growth unless in the "Little Girls Club""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Fairly easy job if you are intelligent, but not much else and you will get restless.

    Cons

    Management is a politically correct nightmare. Excellence is not acknowledged. Sales and customers base is dwindling, but they cannot be bothered to keep anyone who is valuable to the company. Ridiculous emphasis on customer service trumps all else.

    Advice to Management

    Respect you employees as professional adults and they will blossum.


  7. Helpful (2)

    "It's a place to work. Keep looking if you want somewhere to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth and Investment Management in Atlanta, GA
    Current Employee - Wealth and Investment Management in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It's a clean environment. No heavy lifting required. Established, recognized regional bank. Provides salary and benefits that are within industry standards.

    Cons

    There are too many levels of middle management with managers over too few employees (causes micro-managing).

    Current managers generally do not contribute to the work production because they are too many years removed from performing the work. Middle management is made of mostly women who have been in the company for decades and in their management positions for many years without being advanced further or continuing their formal education. They have extreme difficulty managing individuals who are new to SunTrust, professionals with advanced degrees or employees with career experience outside of SunTrust who need some orientation in order to fit into the SunTrust culture.

    No promotional opportunities for the reasons stated above so managers can do little other than to suggest moving to another area of the company (which would require starting from the bottom in a new department.)

    Survey of employee satisfaction was disappointing and company's solution is to send middle managers to internal management training classes rather than address the fundamental problems.

    Advice to Management

    Because the organization needs fresh/innovative ideas to be competitive, and must to find ways to trim expenses and build advancement opportunities for employees, Senior Management should remove middle managers who have been in their positions many years and are not well respected by their direct reports. The current unsatisfactory environment is caused by these managers and internal management training classes will be insufficient. Current direct reports with advanced or professional degrees should be considered for promotion into these positions to provide a different culture, and new ideas to propel SunTrust forward.

  8. Helpful (1)

    "Bad Out of College Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in Newport News, VA
    Current Employee - Teller II in Newport News, VA
    Doesn't Recommend
    Approves of CEO

    Pros

    Training, Initial Pay scale was good.

    Cons

    Sr. Management has major flaws, Lies of advancement, Stagnant.

    Advice to Management

    Don't disrespect your employees


  9. Helpful (1)

    "Bad Company, sales is all they care about."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Suburb Maryland Fac, MD
    Current Employee - Financial Service Representative in Suburb Maryland Fac, MD
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits, 401k, pension. Some branches are very flexible with scheduling.

    Cons

    They are always changing the rules, to the continuous detriment of their employees. They do not train enough, yet hold you responsible and react swiftly for any little mistake, even ones that occurred because of their ever changing rules and cumbersome and redundant policies. They bait and switch, and only care about sales. They do not care about their employees, and there are no opportunities for growth. Do not give adequate raises, and micromanage. They treat their employees like kids. The pressure to make sales at all costs makes it stressful, as the top level manager will pressure the middle level mgr, he will pressure the low level manager, he will pressure the staff in the branch, etc.

    Advice to Management

    Give room for advancement, stop changing the rules, and/or adding ones that do not make sense. Listen to your employees, and do not micromanage.


  10. "very stressful and not recognized at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dda Claims Specialist in Orlando, FL
    Current Employee - Dda Claims Specialist in Orlando, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    very competitive benefits paid
    reasonable salary
    reasonable work enviroment
    company provides all the benefits and leave under fmla and paid std when sickness

    Cons

    not a chance on career advance
    not recognition for hard work
    managers chosen by their supervisors
    a discriminated enviroment as far as stepping up

    Advice to Management

    managers should work on a 101 basis with employee and define next step providing classes availability according to employees aspirations


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