SunTrust Reviews in Richmond, VA | Glassdoor

SunTrust Richmond Reviews

Updated October 18, 2017
94 reviews

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Richmond, VA Area

2.9
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
42 Ratings

94 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 53 reviews)

  • A bit too political for my taste in upper management (in 96 reviews)

More Pros and Cons

  1. "A decent employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recovery Agency Staff Liaison Specialist in Richmond, VA
    Former Employee - Recovery Agency Staff Liaison Specialist in Richmond, VA
    Recommends
    Positive Outlook

    I worked at SunTrust full-time (More than 5 years)

    Pros

    Good opportunity to use banking knowledge and genuine customer service expertise to compassionately recover funds from deceased customer accounts while being sensitive to needs, legalities, and complexities involving decedent's family members.

    Cons

    You may risk making others feel threatened or intimidated if you demonstrate a strong work ethic and an are considered "too highly principled.

    Advice to Management

    Be more open to feedback; both from top down and from the bottom up.


  2. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BranchManager in Richmond, VA
    Current Employee - BranchManager in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Great Benefits package. Company purpose

    Cons

    In-Store branch hours. Middle Management practices

    Advice to Management

    Continue to listen to teammates at client level.

  3. "Universal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Richmond, VA
    Current Employee - Universal Banker in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (Less than a year)

    Pros

    Adequate training. Ongoing support and continuous education.

    Cons

    Stressful. Pressure to meet sales goals that are hard to reach within the 40 hour week.

    Advice to Management

    Reduce the pressure to meet sales goals and the daily micro managing.


  4. "Retail banking has improved, but can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Coordinator in Richmond, VA
    Current Employee - Teller Coordinator in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Benefits are nice (healthcare, vision & dental insurance, 401(k) match, banking perks). In branch banking, you never have to work Sundays, and if you do work a Saturday, it's only a half day. The company is purpose-driven and emphasizes the importance of helping clients reach financial wellbeing. There is also a sincere request from employees for ways that the company can be a better place to work (ie. yearly teammate engagement survey and a private online community where teammates discuss things that could be introduced or reworked to improve experience).

    Cons

    The pay is not great which contradicts the mission of working toward financial confidence. Higher ups are extremely pushy when it comes to sales, and while goals have been lowered after the Wells Fargo scandal, the pressure is still there. There is also a failure to address problem employees who routinely start drama. The company is more focused on general retention than on disciplining or terminating employees who are consistently rude to clients or insubordinate toward their supervisors.

    Advice to Management

    Raise the pay for your employees! Also, when a teammate is a documented problem, please listen to the concerns of those who have to work with that person as well as the clients who give us their business.


  5. "Mortgage Loan Originator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Originator in Richmond, VA
    Former Employee - Loan Originator in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SunTrust full-time (Less than a year)

    Pros

    Stipend the first 5 months you are there
    Frequently provides lunch

    Cons

    Lack of training
    Lack of support from management
    Not organized

    Advice to Management

    Invest in a sound training program, to make sure your teams are set up for success.


  6. Helpful (1)

    "Run away and don't' look back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Richmond, VA
    Former Employee - Operations Specialist in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SunTrust full-time (More than 5 years)

    Pros

    Met some lifelong friends so there's that.

    Cons

    Terrible management, pay is mediocre, no direction from executives. They chew you up and spit you out. Not worth your time. Even a consistently high performer will get meager pay raises. Still using systems from the 90s. Out of touch with their employees and their customers. They refuse to adapt to the changing financial world.

    Advice to Management

    Other than completely gutting all of upper management and starting over I don't see how this company will be anything but bottom of the barrel.


  7. "Corporate Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Underwriter III in Richmond, VA
    Former Employee - Mortgage Underwriter III in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust (More than 3 years)

    Pros

    Good people good benefits good company.

    Cons

    None I know about for the company

  8. "Go someplace else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Richmond, VA
    Former Employee - Sales in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Limited upside unless you're in IT or wealth management.

    Cons

    Horrible communication skills throughout the organization. Lazy management with limited to no vision. My supervisor & managers never came to a meeting unless they were running it or had food available. They said they would listen to comments & recommendations but they were never implemented. Other employees were back stabbed thinking their actions would get them ahead.


  9. "Client Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Mitigation Client Support Specialist in Richmond, VA
    Former Employee - Loss Mitigation Client Support Specialist in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust (More than 8 years)

    Pros

    hours of work, team work,

    Cons

    automated systems will never replace peoples helping people.

    Advice to Management

    machine can not replace human beings


  10. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Richmond, VA
    Former Employee - Collector in Richmond, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SunTrust full-time

    Pros

    Good health insurance, good benefits, if you are a lay back person and you like to work in the same department for 20 years this is the right work for you

    Cons

    Working 2 assignments for the same salary. Laid off all the time. Management are the only rewarded, no support, constantly changing rules.


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