SunTrust Reviews in Richmond, VA | Glassdoor

SunTrust Richmond Reviews

Updated March 8, 2017
87 reviews

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Richmond, VA Area

2.8
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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
38 Ratings

87 Employee Reviews

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Pros
Cons
  • Work-Life Balance (Team Dependent); technology should be more advanced for a corporation this size (in 46 reviews)

  • Upper management isn't realistic when it comed to proper teammate staffing and teammate goals (in 86 reviews)

More Pros and Cons

  1. "Client Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Mitigation Client Support Specialist in Richmond, VA
    Former Employee - Loss Mitigation Client Support Specialist in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SunTrust (More than 8 years)

    Pros

    hours of work, team work,

    Cons

    automated systems will never replace peoples helping people.

    Advice to Management

    machine can not replace human beings


  2. "Go someplace else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Richmond, VA
    Former Employee - Sales in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Limited upside unless you're in IT or wealth management.

    Cons

    Horrible communication skills throughout the organization. Lazy management with limited to no vision. My supervisor & managers never came to a meeting unless they were running it or had food available. They said they would listen to comments & recommendations but they were never implemented. Other employees were back stabbed thinking their actions would get them ahead.


  3. "Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Richmond, VA
    Former Employee - Collector in Richmond, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SunTrust full-time

    Pros

    Good health insurance, good benefits, if you are a lay back person and you like to work in the same department for 20 years this is the right work for you

    Cons

    Working 2 assignments for the same salary. Laid off all the time. Management are the only rewarded, no support, constantly changing rules.


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  5. "Nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller Coordinator in Richmond, VA
    Current Employee - Teller Coordinator in Richmond, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very relaxed environment, easy to get along with up management. Type of accounts they offer are very user friendly. Great place.

    Cons

    Pay could be better for the responsibilities they place upon you. More locations as well. Helpline is terrible when you call.


  6. "Overall experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Richmond, VA
    Current Employee - Client Service Representative in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Tuition Refund, 401k, paid vacations the first year.

    Cons

    Lack of advancement, high turnover

    Advice to Management

    We have a new area manager every year, quick turnover for that job.


  7. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems/Procedures Analyst in Glen Allen, VA
    Current Employee - Systems/Procedures Analyst in Glen Allen, VA
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust full-time (More than 3 years)

    Pros

    Their intentions towards their commitment to their clients are honorable and upheld. There are a lot of initiatives towards financial education, and wellness.

    Cons

    Their technology is archaic. Managers have an old school mentality. If it's not broken, they're not looking at any innovation. There's a lot of excitement around financial well being, but the majority of the employees do not earn enough to participate. Very little work life balance.

    Advice to Management

    Treat your employees with respect and dignity. Keep them safe. There should be zero tolerance for intimidation, threats, and working for proven ticking time bombs.


  8. "Company needs a strategy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glen Allen, VA
    Current Employee - Anonymous Employee in Glen Allen, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SunTrust (Less than a year)

    Pros

    Average pay with average benefits

    Cons

    Total lack of strategic leadership. A total friends network where accomplishments mean little.

    Advice to Management

    Heed the advice of those leaving.


  9. "Good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Java Developer in Richmond, VA
    Former Employee - Senior Java Developer in Richmond, VA
    Recommends
    Positive Outlook

    I worked at SunTrust full-time (More than 3 years)

    Pros

    Very traditional work environment, Good benefits including 401k match, incentive programs depending on department, year end merit-based bonuses, affordable health insurance, good advancement opportunity.

    Cons

    Not much.... I can't say anything bad about the place.

    Advice to Management

    Listen to Employee concerns


  10. "Business Banking Collector"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Banking Collector III in Richmond, VA
    Current Employee - Business Banking Collector III in Richmond, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SunTrust (Less than a year)

    Pros

    Great benefits package, great employee discount program, company have a great vision and their OnUp movement is beneficial for people that want to start improving their finances.

    Cons

    In mediate management and couple level above does not seem to care about what corporate promote which is employee well being. Incentive programs is not clear and sometimes unobtainable.


  11. "If you can adapt to change it is the right fit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Richmond, VA
    Current Employee - Personal Banker in Richmond, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at SunTrust (More than a year)

    Pros

    The benefits are great as well as the employee match there are many different jobs within the company. The company has great cultural diversity

    Cons

    The pay for the amount of work. Everything changes constantly. The entire company culture is changing which isnt the end of the world but you should know these things upfront your experience would be much better

    Advice to Management

    Treat your employees better provide clearer communication if you want to keep them



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