Suncorp Reviews | Glassdoor

Suncorp Reviews

Updated February 20, 2017
11 reviews

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Suncorp CEO and Director Patrick Snowball
Patrick Snowball
8 Ratings

11 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (3)

    "Poor management and unsustainable pace of change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend

    I worked at Suncorp full-time

    Pros

    Some of the employee benefits

    Cons

    Poor work life balance
    Back stabbing and blaming culture
    Too many restructures


  2. Helpful (2)

    "Ticking time bomb stay away"

    Star Star Star Star Star
    Current Employee - Financial Planner
    Current Employee - Financial Planner
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible work arrangements will be a common response but the main reason nothing is working as staff are part time and lazy impacting the business as a whole.

    Cons

    No support AT ALL for planners no leads, no admin you do everything, no research para planners do not do calculations you are expected to provide the part time inexperienced para planners EVERYTHING. Not on bank score card for anything worthy which equals no referrals lenders are not expected to refer. Totally inexperienced management who just bully and push staff to over charge in order to make budget. sTAY AWAY

    Advice to Management

    Move on and sell the thing far too broken


  3. Helpful (2)

    "Discriminates - only wants young and no police record"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager in Melbourne (Australia)
    Former Employee - Client Manager in Melbourne (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Suncorp part-time

    Pros

    Location and ease of access! Would suit anyone aged under 40 years old.

    Cons

    Actively discriminates against older employees and refuses to employ anyone with even a minor criminal record - even if 25 years ago!

    Advice to Management

    Reflect community standards and do nor actively discriminate


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  5. Helpful (3)

    "Terrible Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Suncorp full-time

    Pros

    Work from home is an option but when you do they expect you to work way above your normal working hours. Having emails and requests sent to you at 8pm (to which you need to respond immediately) is the norm.

    Cons

    Terrible environment and culture. No career development opportunities which is contrary to what they keep preaching. Bullying and back stabbing form part of an ordinary day at Suncorp. Having worked there, I would never recommend Suncorp as an employer or a service provider. Processes are significantly behind and I have seen so many stuff ups and unreported breaches where money making is always put before the customer. No wonder Suncorp is on top of the list of insurers with the largest number of complaints/disputes, according to the latest FOS report.


  6. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney (Australia)
    Current Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Suncorp part-time

    Pros

    Had to think hard but unfortunately none

    Cons

    Thr Sydney North region is a complete mess in regards to dtaffing and all deeds by the regional management are against Suncorp values, example:- indirectly forced by management go have no lunch breaks.

    Advice to Management

    Consider promoting existing staff and hire staff at junior level currently all newly hired senior staff (been with the business over 3 months) have no system knowledge.


  7. "a zoo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Perth, Western Australia (Australia)
    Former Employee - Customer Service Consultant in Perth, Western Australia (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Liveable salary
    Easy targets
    Location
    Avarage working conditions

    Cons

    Outsourcing internal departments like HR! And IT!
    Very secretive management
    Need to be a suck up to make it rather then be good at your job
    Management take no responsibility for there mistakes

    Advice to Management

    Hire better managers and team leaders


  8. "Don't work for these people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suncorp (More than 3 years)

    Pros

    There is nothing positive here.

    Cons

    Worst place I ever worked. Corporate brainwashing at a maximum.

    Advice to Management

    Resign.


  9. "Inadequate Remuneration"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Advisor in Sydney (Australia)
    Current Employee - Senior Claims Advisor in Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Suncorp full-time

    Pros

    good work life balance with working from home facilities

    Cons

    staffs are underpaid 20-30% below market average

    Advice to Management

    Need to remunerate competitively


  10. "Unethical with a culture of setting workers against each other"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Consultant in Charlestown (Australia)
    Former Employee - Claims Consultant in Charlestown (Australia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Suncorp full-time (More than 10 years)

    Pros

    The people you work with. Contact with customers in need. Support of & from team members. Low level workers sticking together in most cases.

    Cons

    Strategies designed to take advantage of customers & benefit the business rather than the customer. Unrealistic targets. Workers being forced "encouraged" to compete against each other rather than work as a team. Supervisors & Management not being familiar with the jobs they are overseeing. Low Morale.

    Advice to Management

    Look after your staff & customers & don't just concentrate on return to shareholders. Have Team Leaders that have actually done the job, not just those that can "mouth" the right management phrases. Involve the actual workers in strategies to build the business. Encourage staff to work together rather than compete against each other for bonuses. Eradicate unethical behaviour that encourages staff to inconvenience customers just so a worker's "stats" look good.


  11. Helpful (3)

    "Worst job experience of my professional career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications in Brisbane (Australia)
    Former Employee - Communications in Brisbane (Australia)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Suncorp full-time

    Pros

    Some great staff benefits in terms of banking and lending products
    Staff banking centre was excellent
    Some great people and learning and development programs

    Cons

    Flexible working environment not conducive to building team morale
    Too many restructures
    Poor performance review approach
    Felt like a small cog in a large faceless machine
    Too many staff allowed to behave in unacceptable fashion

    Advice to Management

    I only worked at Suncorp Bank for a shot period of time but found it the worst experience I've had. Came into an established team of three with two of the females pretty much engaging in bullying behavior from day one. Even though I was brought on in a team lead position, I was undermined during my whole tenure. Even when I raised my concerns to management, I was simply placated and the behavior was allowed to continue. Ultimately ended up leaving the business as I couldn't work in an environment where this behavior was acceptable. More empowerment needs to be given to team leads as team members simply go around and undermine when things do not go their way.


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