Suncorp Reviews | Glassdoor

Suncorp Reviews

Updated November 17, 2017
22 reviews

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Suncorp CEO and Director Patrick Snowball
Patrick Snowball
16 Ratings

22 Employee Reviews

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Pros
  • Suncorp appreciate work life balance alot (in 64 reviews)

  • Ability to work from home (if your team is in agreement) (in 28 reviews)

Cons
  • Terrible middle management who generally aren't very bright (in 11 reviews)

  • Vertical career progression is political (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suncorp full-time

    Pros

    - flexible working (work from home, flexible hours, flexi leave)
    - nice modern offices

    Cons

    - endless organisational restructures and redundancies
    - low wages compared to market
    - far too many middle managers
    - weak leadership from the top down
    - lack of vision and direction
    - pockets of bullying
    - poor utilisation of technology
    - squandered technical talent
    - questionable procurement practices

    Advice to Management

    Have a vision and execute on it.


  2. "One of the worst job experiences so far, I rarely have seen such poor management before."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Advisor in Melbourne (Australia)
    Former Contractor - Senior Advisor in Melbourne (Australia)
    Doesn't Recommend
    Positive Outlook

    I worked at Suncorp as a contractor

    Pros

    Big organization with an interesting business and lots of opportunities (if you are good at politics). Good work life balance and open in terms of allowing people to work from home or in a flexible way. Good people generally.

    Cons

    Beyond the appearances, the organizational culture is hierarchical, bureaucratic and political. Penny-pinching, with poor management, low salaries and opaque strategies. Lots of non-sense and aspirations. Decision making strongly centered around Brisbane, leaving some room to Sydney and close to nothing to Melbourne or other places.

    Advice to Management

    Hire better managers. Make your strategy more transparent and clear. Stop making a fuss about things that are aspirational, overdone or exaggerated.

  3. Helpful (1)

    "Obsessed with restructures 2015-2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - People Leader, Claims in Sydney (Australia)
    Former Employee - People Leader, Claims in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suncorp full-time (More than 3 years)

    Pros

    Great vision and Strategy towards becoming a digital organisation

    Cons

    In last 2 years, a constant obsession with restructures with highly capable employees not INSPIRED. A lack of basic care culture that employees can only give their best when then have some certainty that their good work will we be recognised fairly for some security. Instead what I have observed is that there are STARS who if you know will progress you along. There also seems to be a very adversarial and up-man ship culture between functions. I will say avoid joining if you are high performer cos new joinees are not given a fair-go

    Advice to Management

    Don just say “Inspire our people” is a priority when you do not have basic care to design their jobs so that they can matter and value. No structure is perfect, so focus on other drives instead of restructures where it’s nothing more than a power play between the decision makers and people whose future is what you are playing with. I was in an area that may have saved 1x through restructure and in last 18 months I saw that decision costing the business at least 10x in financial losses, new FTEs being approved 😞


  4. "Client manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Suncorp full-time

    Pros

    Good location near the station

    Cons

    Natural hazard event managers are idiots !!


  5. "Store Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Leader in Brisbane (Australia)
    Current Employee - Store Leader in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Suncorp full-time (More than 3 years)

    Pros

    Great team members.
    Staff in stores really do wish to assist customers
    25% discount on insurance
    Average entry level pay

    Cons

    Restructure every six months with no reason
    Training given to new hires is pathetic and doesn’t prepare them to be successful in their role
    Systems not user friendly and cause staff to look incompetent
    Morale in most stores is no existent
    Promotion is entirely depended on who you know and advertised internal positions are filled before being advertised
    Pay very uncompetitive beyond entry level

    Advice to Management

    Provide training that prepared staff for their job.
    Don’t face advertised jobs to look fair


  6. Helpful (2)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Suncorp full-time (More than 5 years)

    Pros

    Free uniforms
    Lower insurance premiums

    Cons

    - Exterme micromanagement on all levels in all branches nationwide
    -daily webinars/regional meetings to explain yesterdays performance
    -unrealistic targets
    -exterme bullying culture nationwide
    -high turn over rate of staff
    -nill training provided to new staff. Sink or swim
    - Constant structural changes
    -constant and dramatic reduction of staffing levels nation wide along with numourious and constant branch closures
    -12 month dramantic increase of customer complaints due to lack of branch service
    - poor morale
    -nill career progression
    -high numbers of staff on constant action plans
    - Constant and dramatic business changes that are never communicated

    Advice to Management

    -listen to ideas
    -stop workplace bullying
    -care for your people


  7. Helpful (1)

    "Great Team Members, Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer
    Current Employee - Developer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Suncorp full-time (More than 3 years)

    Pros

    Flexible working hours
    Anyone below at management level are amazing, some of the best people to work with anywhere.
    Very friendly atmosphere, team members understand the stress of the work place

    Cons

    Low salary compared to whats available in the industry, despite claims otherwise
    Micromanaging culture from managers
    Staff seen as resources, not people
    Bullying from top down
    Staff turnover increasing
    Managers know very little of what their teams do
    Unreasonable expectations
    Unreasonable work after hours is an expectation, 20+ extra a week common
    Vertical career progression is political
    Team leader role unrewarding
    Very little trust in team member skills to deliver
    Expect to be micromanaged by others with no knowledge
    Common to be blamed when something goes wrong
    Won't be thanked if you do right, credit will be taken by managers
    Lack of engagement
    Training/Support expected, but you won't be given time/budget to actually take it
    Constantly shifting priorities
    No understanding of the talent they have at hand, wasting the skills of a lot of incredible team members

    Advice to Management

    Learn empathy
    Learn how to talk to people
    Stop micromanaging
    Stop playing politics at the expense of teams under you
    Work for your staff, not for the company
    The problem starts above the team leader level.

  8. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Suncorp full-time

    Pros

    Relaxed you can play games and youtube at work

    Cons

    Poor or shocking management
    Lack of staffing-no breaks at times
    Poor staff training
    Staff lack confidence and competence
    No product knowledge
    Always on hold when being referred to contact centre
    Management ignorant and pretend they can't see any problem

    Advice to Management

    Start to take some ownership and accountability
    Review
    Have some care factor
    Put in some basic effort at least
    Train
    Be fair
    Listen
    Stop being selfish


  9. "Experience comes down to your direct manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Brisbane (Australia)
    Current Employee - Business Analyst in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Suncorp full-time (More than 3 years)

    Pros

    - Great place to start your career
    - Good work/life balance

    Cons

    - Poor middle management.
    - Lots of restructures (4 in 3 years).
    - Below average salary.


  10. "xxxxxxx"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brisbane (Australia)
    Current Employee - Manager in Brisbane (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Suncorp full-time (More than a year)

    Pros

    Flexible, local, large for Brisbane

    Cons

    bad culture, challenging industry, immature systems

    Advice to Management

    focus and deliver on focus. strategy less aspirational and more practical


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