Suncorp Reviews | Glassdoor

Suncorp Reviews

Updated November 30, 2016
21 reviews

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2.0
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Suncorp CEO and Director Patrick Snowball
Patrick Snowball
8 Ratings

21 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (1)

    "Glad to have moved on"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lending Manager in Perth, Western Australia (Australia)
    Former Employee - Lending Manager in Perth, Western Australia (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suncorp full-time

    Pros

    Amazing staff in branches, good products and services.

    Cons

    Culture of senior management is one of bullying and heavy handedness. No work life balance or flexible working arrangements are supported. Ridiculous KPIs, incredibly poor place to work for anyone outside of Brisbane.

    Advice to Management

    Look after your employees better, support them to achieve results instead of mindlessly cracking whips and bullying into working harder.


  2. Helpful (2)

    "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Suncorp full-time (More than 3 years)

    Pros

    - Great people - the sort of people who are friendly, easy to hang out with, and make daily BAU a joy
    - Beautiful views and great new office areas

    Cons

    -Issues with strategy, and no definition or leadership on how to proceed with projects
    - Leadership lack direction under new CEO
    - No clear committment to a single objective


  3. Helpful (2)

    "Flexible work schedule, Wonderful People, Below Market pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Brisbane (Australia)
    Former Employee - Business Analyst in Brisbane (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Suncorp full-time (More than a year)

    Pros

    People are friendly and willing to help as long as they have capacity.
    Great discounts for Suncorp general insurance and selected retailers.
    Flexible work schedule (WFH encouraged for at least one day a week)

    Cons

    Below average pay and minimal STI pending on position.
    Limited opportunities for promotion.
    Staff turnover is high.
    Risk of restructuring is high.

    Advice to Management

    Pay your staff fairly as they can be your biggest customer too.


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  5. "Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great work life balance. People are really friendly

    Cons

    Fat middle management that don't lift a finger to so any of the work but spend all their time "strategising".
    Slow IT systems stop any kind of opportunity to be innovative at all.

    Advice to Management

    There is so many middle managers, even after the recent restructure, it seems now to be even more layers than before. Hard to see how this company can be so 'agile' if they have so many middle managers that don't actually do any of the 'hands on work'


  6. "Grossly Inefficient"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anon in Sydney (Australia)
    Current Employee - Anon in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Suncorp full-time (More than 5 years)

    Pros

    Depending who and where within the organization you work, some friendly fun people.
    Bad staff tolerated because they need to meet their diversity quota i.e female executive managers.
    Relaxed semi-casual environment.

    Cons

    Worst systems and IT infrastructure in the history of the corporate world.
    Too many org changes, most don't make any sense or yield any real benefit. More CEO's and CFO's in the company than you can poke a stick at.
    Staff leaving in droves.

    Advice to Management

    Any advice would be wasted breath.


  7. "Pricing Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend

    I worked at Suncorp full-time (More than a year)

    Pros

    Location in the city is great, multiple office locations around the country for potential work.

    Cons

    Always the possibility of a restructure. Culture of the pricing teams are very serious, not much fun to be had.

    Advice to Management

    Create a more social and friendly environment, where good work is encouraged and rewarded. Pay the industry standard for the positions.


  8. Helpful (1)

    "They used to be a great workplace, however not recommended anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Administrator in Melbourne (Australia)
    Former Employee - Claims Administrator in Melbourne (Australia)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Suncorp full-time (More than 3 years)

    Pros

    Decent pay for the work and flexible hours, essentially you can put in a request and have your work hours updated a fortnight later.
    They offer the ability to work from home.

    Cons

    The environment is set up to treat adults like children with games and tasks that are supposed to be optional, however can often be humiliating. Call Centre staff have every minutes of their day monitored through various software including toilet breaks.
    There's a lack of follow up and communication between different areas of the business, this often results in customers being left in some horrible situations due to outdated policies or long wait times to have their issues addressed.
    In the motor insurance section the company is moving towards using only their own repairers, this often disadvantages customers due to the ongoing push to save a dollar in a highly competitive business environment.

    Advice to Management

    Treat people like people, and not units to be measured.


  9. "Too much restructuring."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Prestigious QLD company. Good regional presence

    Cons

    Unstable employment environment. Too much change.


  10. "Call center downward spiral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Consultant in Milton, Queensland (Australia)
    Current Employee - Claims Consultant in Milton, Queensland (Australia)
    Doesn't Recommend
    Negative Outlook

    I have been working at Suncorp full-time (More than 8 years)

    Pros

    Interaction with team mates encouraged. Warm environment amongst us plebs but gets colder as you go up. If you want it and are happy to sell your soul there can be career progression.

    Cons

    Management is manipulative. Staff taken for granted (just bums on seats) kept in the dark about most things. Lots of sugar coating bad changes and there is no respect from management just fake. Customers aren't respected either which is indicated by changes higher up. Bad policy/infrastructure leaves consultants unable to provide adequate service and left to deal with fallout when facing customers. Used to be better under old Tracey McFarland management gradually been getting worse.

    Advice to Management

    Value your employees and they will work hard for you, sing your praise, stick around so that their experience can benefit all. Keep doing what your doing and this place will become a revolving door


  11. "Recoveroies & Settles/ Home Claims"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recoveroies & Settles/Home Claims in Sydney (Australia)
    Current Employee - Recoveroies & Settles/Home Claims in Sydney (Australia)
    Disapproves of CEO

    Pros

    Good internal intranet, good mix of people

    Cons

    to much pressure, to higher targets, managers are abrupt and many have no idea what their staff go through on a daily basis or shrug it off.

    Advice to Management

    More staff require, drop the KPIs, you try doing what the little people do and stop sending your appreciative emails. At the end of the day, your emails don't pay the bills, staff are aware its only an attempt to keep them there and the big bosses are the only winners.



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