Suncorp Reviews | Glassdoor

Suncorp Reviews

Updated September 27, 2017
24 reviews

Filter

Filter


2.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Suncorp CEO and Director Patrick Snowball
Patrick Snowball
8 Ratings

24 Employee Reviews

Sort: PopularRatingDate

Pros
  • Suncorp appreciate work life balance alot (in 63 reviews)

  • Ability to work from home (if your team is in agreement) (in 27 reviews)

Cons
  • Terrible middle management who generally aren't very bright (in 11 reviews)

  • No work life balance or flexible working arrangements are supported (in 4 reviews)

More Pros and Cons

  1. Helpful (3)

    "Micromanaged with constant restructures"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Consultant in Sydney (Australia)
    Former Employee - Claims Consultant in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suncorp part-time (More than a year)

    Pros

    - Great people - some of the most fantastic people ever
    - Good work culture - everyone seems to leave at 5pm, nobody stays back
    - Relaxed office vibe
    - Great offices with stunning views of Sydney

    Cons

    - Excessive micromanagement - staff are not given any sense of autonomy of their role an are treated like mere kindergarten children, with every single move being monitored and judged. Cannot even go to the bathroom without needing to explain where you were! You need to tell the leaders constantly what you are doing, and the excessive micromanagement makes for a poor working environment with low morale on the floor
    - Unrealistic target - targets at KPIs that simply cannot be met, as the organisation has contradictory goals (mission to have excellent customer service, however targets for taking as many calls as possible where it is next to impossible to provide good customer service within a time restriction)
    - Middle management - these people have no understanding about how to manage teams and create engagement within a call centre. All they care about is meeting their own personal KPIs, which includes ensuring their 'teams' are taking as many calls as possible, and rejecting claims so the business can cost-save. Managers are not leaders, and are unapproachable, very unfriendly and turn their noses up to entry-level staff.
    - Zero career progression to move vertically - the organisation claims there is lots of career progression, however the movement is purely lateral (horizontal), where you end up doing the same tasks but in a different functional department, without appropriate pay. Suncorp also does not hire internal candidates for their Graduate Program, which I find absolutely goes against their core values. The organisation seemingly advertises "internal" positions, however any internal positions are actually filled through favouritism or an external person (for vertical movement roles).
    - Constant restructures - there are organisational restructures every 3 months. If your role changes, you are basically forced to sign a new contract otherwise you will be "let go". There is a clause in their EBA which allows them to do this to avoid paying out redundancy
    - Pressure to work extra hours when no extra benefits are given
    - Little or no on-going training or development for your role. The induction program is great, however that is where the training invariably ends.

    Advice to Management

    Consider what is more important - actually giving true customer service or wanting to save costs. The CEO is more concerned with cost saving, and therefore customer service and employee considerations have been severely damaged. Hire management who are approachable and friendly, and ones that are willing to actually help out on the floor, instead of just watching from their guard tower.


  2. Helpful (1)

    "Great Company but middle management leadership issues"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Suncorp full-time (More than 8 years)

    Pros

    Flexible way of working, product benefits, generally a great culture

    Cons

    Depending on the leader you work for can be a living nightmare of micro management and bullying. There are some great leaders as well. Before applying do you due diligence on the leader you will be working for.

  3. "Pushing to enter a new way of banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Suncorp full-time

    Pros

    Discounts on financial products.
    Flexible working arrangements. Work from home available.

    Cons

    Middle management
    Too much internal fighting and stress.
    Red tape.

    Advice to Management

    Either fully embrace a new way of working or stop altogether. Too many decisions made to suit last decade's way of working.


  4. Helpful (2)

    "Glad to have moved on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lending Manager in Perth, Western Australia (Australia)
    Former Employee - Lending Manager in Perth, Western Australia (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Suncorp full-time

    Pros

    Amazing staff in branches, good products and services.

    Cons

    Culture of senior management is one of bullying and heavy handedness. No work life balance or flexible working arrangements are supported. Ridiculous KPIs, incredibly poor place to work for anyone outside of Brisbane.

    Advice to Management

    Look after your employees better, support them to achieve results instead of mindlessly cracking whips and bullying into working harder.


  5. Helpful (4)

    "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Suncorp full-time (More than 3 years)

    Pros

    - Great people - the sort of people who are friendly, easy to hang out with, and make daily BAU a joy
    - Beautiful views and great new office areas

    Cons

    -Issues with strategy, and no definition or leadership on how to proceed with projects
    - Leadership lack direction under new CEO
    - No clear committment to a single objective


  6. Helpful (3)

    "Flexible work schedule, Wonderful People, Below Market pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Brisbane (Australia)
    Former Employee - Business Analyst in Brisbane (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Suncorp full-time (More than a year)

    Pros

    People are friendly and willing to help as long as they have capacity.
    Great discounts for Suncorp general insurance and selected retailers.
    Flexible work schedule (WFH encouraged for at least one day a week)

    Cons

    Below average pay and minimal STI pending on position.
    Limited opportunities for promotion.
    Staff turnover is high.
    Risk of restructuring is high.

    Advice to Management

    Pay your staff fairly as they can be your biggest customer too.


  7. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great work life balance. People are really friendly

    Cons

    Fat middle management that don't lift a finger to so any of the work but spend all their time "strategising".
    Slow IT systems stop any kind of opportunity to be innovative at all.

    Advice to Management

    There is so many middle managers, even after the recent restructure, it seems now to be even more layers than before. Hard to see how this company can be so 'agile' if they have so many middle managers that don't actually do any of the 'hands on work'

  8. Helpful (1)

    "Grossly Inefficient"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anon in Sydney (Australia)
    Current Employee - Anon in Sydney (Australia)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Suncorp full-time (More than 5 years)

    Pros

    Depending who and where within the organization you work, some friendly fun people.
    Bad staff tolerated because they need to meet their diversity quota i.e female executive managers.
    Relaxed semi-casual environment.

    Cons

    Worst systems and IT infrastructure in the history of the corporate world.
    Too many org changes, most don't make any sense or yield any real benefit. More CEO's and CFO's in the company than you can poke a stick at.
    Staff leaving in droves.

    Advice to Management

    Any advice would be wasted breath.


  9. "Pricing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sydney (Australia)
    Former Employee - Anonymous Employee in Sydney (Australia)
    Doesn't Recommend

    I worked at Suncorp full-time (More than a year)

    Pros

    Location in the city is great, multiple office locations around the country for potential work.

    Cons

    Always the possibility of a restructure. Culture of the pricing teams are very serious, not much fun to be had.

    Advice to Management

    Create a more social and friendly environment, where good work is encouraged and rewarded. Pay the industry standard for the positions.


  10. Helpful (1)

    "They used to be a great workplace, however not recommended anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Administrator in Melbourne (Australia)
    Former Employee - Claims Administrator in Melbourne (Australia)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Suncorp full-time (More than 3 years)

    Pros

    Decent pay for the work and flexible hours, essentially you can put in a request and have your work hours updated a fortnight later.
    They offer the ability to work from home.

    Cons

    The environment is set up to treat adults like children with games and tasks that are supposed to be optional, however can often be humiliating. Call Centre staff have every minutes of their day monitored through various software including toilet breaks.
    There's a lack of follow up and communication between different areas of the business, this often results in customers being left in some horrible situations due to outdated policies or long wait times to have their issues addressed.
    In the motor insurance section the company is moving towards using only their own repairers, this often disadvantages customers due to the ongoing push to save a dollar in a highly competitive business environment.

    Advice to Management

    Treat people like people, and not units to be measured.


Showing 24 of 276 reviews
Reset Filters