Suncorp Reviews | Glassdoor

Suncorp Reviews

Updated July 17, 2017
89 reviews

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4.0
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Suncorp CEO and Director Patrick Snowball
Patrick Snowball
38 Ratings

89 Employee Reviews

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Pros
Cons
  • Terrible middle management who generally aren't very bright (in 10 reviews)

  • No work life balance or flexible working arrangements are supported (in 4 reviews)

More Pros and Cons

  1. "Bright teams and leadership but too much internal competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Planning Manager in Brisbane, CA
    Former Employee - Planning Manager in Brisbane, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Suncorp full-time (More than 5 years)

    Pros

    The group puts bright people into leadership roles and there's opportunity to move within the business to gain experience and progress your career. Generally there is a pragmatic approach to getting on with the job and adapting to change.

    Cons

    With extreme cost focus post-GFC & post-mergers there was way too much internal competition for roles and politics tended to prevail in appointments.


  2. "Well resourced organisation with employee focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Suncorp as a contractor

    Pros

    Look after employees
    Great flexibility
    Lovely people

    Cons

    Narrow remit given size of organisation
    Variability of senior leaders attitudes

    Advice to Management

    Further alignment on what is important
    Less restructuring/change

  3. "Great company with flexible working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Sydney (Australia)
    Current Employee - Business Analyst in Sydney (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Suncorp full-time (Less than a year)

    Pros

    lots of opportunities to move around in the organisation
    flexible working culture
    nice and friendly working people

    Cons

    some of the departments have a lot of bureaucracy

    Advice to Management

    half the battle will be won if the people are happy and the culture is stable.


  4. "Great culture, with flexible working arrangements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp full-time

    Pros

    -Flexible work hours
    -Work from home option
    -Great Culture, relaxed and supportive

    Cons

    -Slow progression, can be possible to be stuck.


  5. "Pricing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Suncorp full-time

    Pros

    the company has good working environment

    Cons

    this company is not too bad


  6. "Nice place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great culture; plenty of opportunity to learn and move within the company. Good people to work with.

    Cons

    Love to "partner" offshore. Don't always listen to staff concerns.


  7. Helpful (3)

    "8/10"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Brisbane (Australia)
    Current Employee - Manager in Brisbane (Australia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Suncorp full-time (More than 10 years)

    Pros

    Worked here for over 10 years. Had some great and some bad experiences. Most leaders like to do the right thing and support their team. Majority of staff think highly of their direct leader but this decreases higher up the ladder.. Most staff really appreciate and care for the customer and promote and care about a positive brand.

    Cons

    Restructures that never end. Loss of great talent but then re-hire externally after restructure. Decisions made on political agendas that do not serve benefit to actual purpose.

    Advice to Management

    1. Hold people accountable to deliver outcomes - however set realistic expectations and resources to achieve.
    2. Too many 'sexy projects' that ultimately do not provide value to the customer or the company and do not get delivered. Focus on less but provide more. resources on these.

  8. "Suncorp call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engagement Consultant in Newcastle (Australia)
    Former Employee - Customer Engagement Consultant in Newcastle (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The community at Suncorp in the call centre is excellent. Everyone seems to enjoy working for Suncorp and there are lots of long term staff.

    Cons

    Not many downsides to the company itself, just the fact that the job was a call centre job.

    Advice to Management

    Ease up on the KPI's. The constant pushing is why I left the job. Too stressful and far too much pressure.


  9. Helpful (1)

    "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Brisbane (Australia)
    Former Employee - Manager in Brisbane (Australia)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Suncorp full-time (More than 8 years)

    Pros

    great company to work for, good products and had good management. good incentives and bonuses and young employees

    Cons

    management make rash decisions in terms of systems and tecnology used. we went through 5 systems in 3 years, would have cost millions for the systems and training staff

    Advice to Management

    great people management, maybe need to look at decision making around systems being used and bring a bit more stable


  10. Helpful (1)

    "Old timers are clinging on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Specialist in Melbourne (Australia)
    Current Employee - Technical Specialist in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work life balance
    Friendly environment
    Great things to learn
    If you love travel, it is a good place
    Management is avaerage

    Cons

    Old people clinging to positions
    Resistance to change
    Bureaucratic culture
    Waste of money on unnecessary projects
    Dependent on vendors to do everything
    Sometimes ignore permanent stafff, only interested in getting job done come what may
    Salary is comparatively less in the comparative market
    Lot of reorg happening almost every year, no one knows where his position will land or end
    Lot of people leaving due to management indifference
    Not a good place for someone new as politics rules the root and want to finish the newbie
    If you are at a legacy shop, then remember to keep your mouth shut from the huge tribe of old, indecent , cartel based groups who will ensure that you do not grow up the chain

    Advice to Management

    Embrace Change
    Embrace new cultures
    Do not always rely on old timers as you will always get old ideas
    Pay at market rate


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