Sungard Availability Services Reviews | Glassdoor

Sungard Availability Services Reviews

Updated November 19, 2017
623 reviews

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2.7
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Sungard Availability Services CEO Andrew A. Stern
Andrew A. Stern
297 Ratings

623 Employee Reviews

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Pros
Cons
  • Upper management is leaving in droves (in 37 reviews)

  • Litte to no direction from senior management (again, mostly US-centric) (in 28 reviews)

More Pros and Cons

  1. Featured Review

    "Sungard AS review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Sungard Availability Services full-time

    Pros

    Sungard AS is an excellent employee focused company which also offers a growth if you are capable.

    Cons

    None that I can think of

    Advice to Management

    Keep up the good work.


  2. Helpful (5)

    "Only if you need a job - Come here."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Houston, TX
    Current Employee - Anonymous Employee in South Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    If you were homeless and needed a job - this would be the place.

    Cons

    what are the upsides? getting a paycheck?

    Advice to Management

    OPEN YOUR EYES!

  3. Helpful (3)

    "You had to be here 10 years ago....(when it was a real company by another name)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Carlstadt, NJ
    Former Employee - Engineer in Carlstadt, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flexible work schedule. Clueless management.

    Cons

    Substandard wages. Miniscule individual growth potential. No incentive to be productive.(keeping your job shouldn't count.) Clueless Management.

    Advice to Management

    Mired in politics. Little to no recognition or measurable compensation for productive employees.


  4. Helpful (4)

    "I Can't Wait To Find Another Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recovery Specialist I in Carlstadt, NJ
    Current Employee - Recovery Specialist I in Carlstadt, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You can learn to better prepare for future jobs. The health benefits are average to slightly above average. I can't think of any other pro's.

    Cons

    There are way too many to list. Most lower and upper management needs to be replaced with professionals. Inconsistent policies and managerial contradictions. Under staffed, overworked and underpaid.

    Advice to Management

    Management needs management class training.


  5. Helpful (3)

    "Don't Do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer in Philadelphia, PA
    Former Employee - Network Engineer in Philadelphia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great healthcare, access to tons of tech. Employees are leaving in droves so there may be an opportunity for you if you are crazy enough to work there.

    Cons

    The management at every level has no idea what is going on. They are trying to save money in all the wrong places.

    Advice to Management

    maybe ask the people on the front lines what can be done to increase profits and prevent customers from leaving. Treat your employees as you would want to be treated.


  6. Helpful (3)

    "Executive change which began in Fall 2007 ushered in the decline of a customer focused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wayne, PA
    Former Employee - Anonymous Employee in Wayne, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits are very good; Bright, professional staff; Large organization with ability to diverse its business

    Cons

    Bright staff is dwindling as execs continue to show profit by cutting staff; No real successful growth initiatives; CEO is void of people-skills and understanding morale of group; customer-focus is being replaced with spreadsheet focused managers; cruel handling of staff - cutting jobs by fabricating performance issues - resulting in a very paranoid staff unwilling to work with eachother. This also results in leaders who are more skilled in corporate politics than actually running a business.

    Advice to Management

    You lost your heart and soul. I truely do not believe that the current regime understands what "soft-skills" are, and how to build a staff focused on success. You are too patronizing, and show weakness.


  7. Helpful (3)

    "Not a "great place to work""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Philadelphia, PA
    Current Employee - Project Manager in Philadelphia, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    SunGard has industry name recognition and a positive reputation...for now. Benefits are reasonably generous and compensation is generally competitive. It seems that there is always hiring going on.

    Cons

    Executive Management is grossly out of touch with the challenges faced by the front line employees. Products are deployed in the marketplace before they're fully thought-through or "baked" and the result is that the support level staff have to respond to the inevitable frustration this engenders with the customers. There is very little cross-functional team interaction and the silos persist in spite of attempts to reorganize. The reorg resulted in horizontal silos instead of vertical ones. For a "computer" company, the tools that employees are given to work with are lacking, and frequently, the customers have more up-to-date tools than the employees do.

    Advice to Management

    Take care of the employees by giving them quality products and services to deliver and by providing a work environment that removes barriers and obstacles instead of introducing them. Hire mid-level managers who work together towards real strategic goals. Implement real metrics, driven by real tools and stop the platitudes.

  8. Helpful (3)

    "SunGard is slow to make obvious improvements since re-organization."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Philadelphia, PA
    Current Employee - Network Engineer in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Exposure to advanced technologies.
    Relaxed work environment.

    Cons

    SunGard has no clear tool strategy.

    Advice to Management

    Implement better tools. Oracle, Livelink, Portal, SuccessFactors are all terrible tools.


  9. Helpful (5)

    "Just a job, not a career. If given the option, stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Wayne, PA
    Former Employee - Consultant in Wayne, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get the opportunity to do true consulting work. You work with a ton of clients, and deliver projects.

    Your co-workers are mostly competent, hardworking, people. They were a great resource to reach out to for various reasons- technology insight, project info, and so on.

    Cons

    Where to even begin?

    Everyone is afraid of losing their job. Management by fear is coming from top down and making a less than great work environment. Staying billable is the main priority. Client satisfaction is low on the list when all they care about is that you stay billable.

    Yearly "reviews" were always a joke. They are formalities that really dont mean anything. Raises are frozen, and the only metric that you are doing your job is your billable utilization. Thats it.

    Politics play a huge role within the company. If you align yourself with the right people, you will never get canned, despite your incompetency. Play the game, sell your soul, and you can survive here.

    If you were hoping the consulting work was hands on, deep technical work, think again. You will never get your hands dirty again and spend more time writing word documents, creating powerpoints, and putting out client fires, than actually creating some technical implementation. You can leave that work for the workers in the Data Centers.

    Advice to Management

    With the Private Equity firms putting the squeeze on SunGard, and trying to get their money back, it has created a fear from the top mentality. Good competent workers are not concerned with the client anymore, just concerned how to keep the paycheck coming. This will create a short term profit but create a real loss long term. Expect to see many dissatisfied clients take their business elsewhere.

    Focus on the client, how to make them happy, listen to their needs and fill that gap, and you can rebuild a successful company.


  10. Helpful (4)

    "Leaving: the only option"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer I in Thornton, CO
    Former Employee - Network Engineer I in Thornton, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - People
    - Heterogeneous Technology
    - Good Medical/Vision/Dental

    Cons

    - Lack of direction from all levels of management.
    - Company is willing to grab ankles for the customer at the cost of employees.
    - Long hours and lack of people management.
    - A year after the reorganization things still haven't improved, and direction remains unclear
    - A lack of respect for senior level employees and no professional growth/training
    - Senior level managers appear to have drawn the right number and stood in the right line rather then being picked from the best of the best.
    - High level of accountability/blame placed on employees, complete lack of accountability for senior level management.

    Advice to Management

    Direction and accountability for the management team is required to re-establish the leadership so desperately needed at this organization. Working for Sungard is more of just a job then it is a career, any real professional development will only occur by leaving. Hopefully management will recognize the value present on the front lines before attrition from frustration drives all the top talent out.


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