Sunquest Information Systems Reviews

Cons

I cant think of ANY cons! Excellent place to work!

Cons

The staffing levels are inadequate for many critical departments and have been inadequate for years. Too much depends on the remaining experienced staff. Work-life balance is terrible for those folks. New hires are frustrated because they want more mentoring and training.

Cons

High turnover, poor work/life balance, poor management (lack of support), unrealistic expectations.

I made the mistake of not heeding the warning signs from other reviews on Glassdoor-- Don't make the same mistake!

Cons

Company should cultivate leadership from within.
Work-life balance for mid-level employees is tough.
Budget reminds me of George Halas - we throw nickles around like manhole covers.

Cons

In my experience the biggest con to working at Sunquest is the abysmal levels of staffing across the business. In pretty much every department there is simply not enough employees to do all of the work that is necessary. As a result, burnout and turnover run rampant and there is little being done about it because the answer is more people, which means more expense, and spending money is heavily frowned upon.

Upper management dives into major commitments and business models without realizing it requires an investment to actually be successful at. Too many projects are just added on top of existing heavy workloads with the "we just have to make it happen" attitude. As a result most projects are done with the absolute minimum effort and as quickly as possible. Shortcuts are taken everywhere and it really is just a matter of time before it bites the business.

Sunquest is a SALES company, NOT a technology company. Sales rules the show, gets the best awards and perks, and the engineering teams have to build and support whatever the sales team sells, no exceptions. If there is revenue attached to it, they will say "yes we can do that" no matter what the long term implications are.

Maximum raises are 2-3%/year for individual contributors.

Very top heavy. There are more VPs than there are directors. Meaning there is virtually no chance at a promotion if you are already a manager. The roles just don't exist. A lot of promotions at the VP level with title changes. SVP, C, etc., with few promotions happening below.

There's plenty of other things that have been mentioned in other reviews that don't need to be repeated. Read the reviews, there's a lot of common themes there.

Cons

Not a good place for mid-career professionals. Salaries are well below the Tucson market. No apparent upward mobility and raises are laughable or nonexistent. The place appears at times disorganized and immature. Documents sent to new hires contain inconsistencies and errors. There is no training beyond the initial orientation week. Much of the supposedly required expertise is acquired by accident. Many new hires don't stay more than a year or two. High turnover results in dearth of experience and lack of institutional memory.

The root cause of company's turnover problem seems to be the corroding legacy of previous private equity ownership coupled with parent company's concern about share price at the expense of the workforce. Laptops given to new hires are old, scratched, and need to be frequently repaired, and the company buys extended warranties that will cover motherboard and graphics card replacements for far longer than seems practical. Communication tools are subpar, selected because they are free, not because they work well. Benefits are OK for a manufacturing company, but poor for a software development company. No PTO rollover from year to year. Working spouses cannot be added to insurance policy. Your manager might be so overwhelmed with responsibility to supervise 20+ people that your workstation might not be setup when you start. In the second decade of 21st century, the entire top leadership is male. Too many of those top leaders live elsewhere and commute to Tucson only occasionally. Professionalism is not valued: people in leadership positions casually curse on the job and not only do they keep their jobs, they get promoted! Open office space is noisy with poor soundproofing.

Cons

Constant acquisitions of smaller companies result in communication breakdowns, angry clients, and frustrated employees.

Cons

Quality Engineers at Sunquest are overwhelmed by multiple responsibilities. Unrealistic deadlines. Very little support.

Cons

Salaries are extremely low, even for the area. Raises are laughable – high performers got two percent last year, and promotions are nonexistent unless you are one of management’s chosen few. PTO doesn’t roll over, discouraging trips and other events requiring planning. Sales people are untouchable, they are permitted terrible behavior and allowed to ignore all sorts of regulations and rules. Recent cost cutting measures have been absurdly extreme, leaving insufficient headcount to do necessary tasks, yet sales people are showered with gifts at every sales meeting, and they’re rewarded with a lavish trip every year.

In 2016, the old CEO move the entire office to be closer to his house. The move cost millions, and the new building is horrible. The bathrooms have a constant foul odor, the HVAC system leaves parts of the building freezing, while other areas have temps in the high 80s, And the expensive new floors are already curling and peeling.

Cons

Work/life balance could be improved. There is hard work ahead of us so we have to be willing to prioritize and focus.