Sunrise Credit Services Reviews | Glassdoor

Sunrise Credit Services Reviews

Updated January 7, 2017
15 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Diane Doane
7 Ratings

15 Employee Reviews

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  1. "Collection coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Farmingdale, NY
    Current Employee - Collector in Farmingdale, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sunrise Credit Services full-time (Less than a year)

    Pros

    They treate you like you are family, They pay really good, and flexible on schedule, and do give lots of prices to everyone and the opportunity to grow with in the company is huge

    Cons

    People will be rude with you over the phone because they do not want to pay the debt or they believe you are fraud, now you can not take that personal because they do owe the balance

    Advice to Management

    Management they are the greatest keep doing what you guys are doing you keep us employees happy


  2. "Collector"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Debt Collector in Farmingdale, NY
    Former Employee - Debt Collector in Farmingdale, NY
    Recommends
    Disapproves of CEO

    I worked at Sunrise Credit Services full-time (Less than a year)

    Pros

    commission
    down to earth atmosphere
    PAY
    make your own schedule

    Cons

    everybody sleeping together
    drama
    management is a joke


  3. "IT Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Call Center Coordinator in Amity Harbor, NY
    Current Employee - IT Call Center Coordinator in Amity Harbor, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sunrise Credit Services (More than a year)

    Pros

    Flexible work shifts, good team infrastructure.

    Cons

    Pay is low scale compared to industry standard.

    Advice to Management

    Respect your staff and show them that they are appreciated


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  5. ""Information Technology/call center monitor""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Massapequa, NY
    Former Employee - Anonymous Employee in Massapequa, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sunrise Credit Services full-time (Less than a year)

    Pros

    You get to learn how a debt collection agency works

    Cons

    You get to know how a Debt collection agency works, Training was poor and working conditions were beyond stressful. The hours weren't very good plus they didn't pay you for night differential.

    Some days I'd have to work from 3 to 11 then work the next day from 7 to 3, this made it easy to mess up call plans and reports which made it even more difficult when trying to learn a new a new job position. In the middle of "training" I'd get asked to do a bunch of other things while trying to learn how to send and build reports, build call plans and fix computer issues with collectors.

    Also being a new employee didn't seem to change anything, management was very eager to criticize and point fingers even when they knew I was still trying to learn. Whats worse is that it seemed everyone had a different answer for the same question which made things confusing.

    Advice to Management

    Listen to your employees needs and don't ignore people, also work on organisation.


  6. "atl"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Brentwood, NY
    Current Employee - Anonymous Employee in Brentwood, NY
    Recommends

    Pros

    nice work enviroment, great company to work for!

    Cons

    the end of the month


  7. "Decent pay but don't become a lifer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Farmingdale, NY
    Former Employee - Debt Collector in Farmingdale, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sunrise Credit Services part-time (More than a year)

    Pros

    Flexible schedule. The pay is decent for the work you do. They feed you at the end of the month.

    Cons

    There is limited growth. The company is commission driven so if you aren't collecting they will fire you. Don't become a lifer


  8. "Flexible hours, good bosses, not much room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Coordinator in Farmingdale, NY
    Current Employee - Collections Coordinator in Farmingdale, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sunrise Credit Services full-time (More than 3 years)

    Pros

    Flexible hours, approachable bosses, easy work, good life/work balance, helps employees in need, relaxed work environment, contests and music in the office

    Cons

    Raises have been measly for years, ceo is rude and unprofessional at times, no real recognition of success, long time employees not treated well, not much room for advancement

    Advice to Management

    Acknowledge long term and hardworking employees more often. Get back to better raises if possible.


  9. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Coordinator in Farmingdale, NY
    Current Employee - Collections Coordinator in Farmingdale, NY
    Recommends
    Positive Outlook

    I have been working at Sunrise Credit Services full-time (More than a year)

    Pros

    help people clear debt
    working as a team to meet goals
    great environment
    posit ivy

    Cons

    constant hang ups from customers


  10. "Nice people, not so nice pay/advancement."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Farmingdale, NY
    Current Employee - Customer Service Agent in Farmingdale, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sunrise Credit Services full-time (More than a year)

    Pros

    Nice breakrooms, most of the people there are friendly. The job does get boring, but there are weekly/monthly contests. There's opportunities for over time.

    Cons

    Not too much room for advancement, if there is one it's not known. (usually posted on a piece of paper somewhere on the board.) Pay isn't enough, especially for the job and what is expected of the employee. Not much communication. Working full time, no benefits.

    Advice to Management

    Better pay, especially for those who do their job well. More communication and understanding.


  11. "Sucks the life out of you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unit Manager in Farmingdale, NY
    Current Employee - Unit Manager in Farmingdale, NY
    Doesn't Recommend
    Neutral Outlook

    I have been working at Sunrise Credit Services full-time (More than 10 years)

    Pros

    Can work with a good staff

    Cons

    Working very long hours with no appreciation, like it's expected from you.


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