Super Supplements Reviews | Glassdoor

Super Supplements Reviews

Updated February 28, 2017
61 reviews

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61 Employee Reviews

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Pros
  • They were bought out by Vitamin Shoppe, so I am not sure on how it is to work there any longer (in 5 reviews)

  • I really liked helping customers reach workable solutions for their health goals (in 3 reviews)

Cons
  • Vitamin Shoppe bought out the company early 2013 and the culture has never been the same (in 16 reviews)

  • There is a bit of misogyny that is a part of this industry overall but with some upper management it is more prevalent than others (in 6 reviews)

More Pros and Cons

  1. "Used to be a Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Bellevue, WA
    Former Employee - Sales Associate in Bellevue, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Super Supplements full-time (More than 3 years)

    Pros

    friendly, flexible, allowed overtime, bonuses, lots of free products and training. They were bought out by Vitamin Shoppe, so I am not sure on how it is to work there any longer.. I have heard it went down hill.

    Cons

    Bought out by vitamin shoppe, pay could be better, always changing policy


  2. "Liked a lot about the company and great people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Super Supplements full-time (More than a year)

    Pros

    Training events were awesome, people I worked with were great.

    Cons

    Store was very busy and small, tough to help everyone when we were busy which was 90 percent of the time.
    Bought by Vitamin Shoppe who I have worked for. Vitamin Shoppe was not a good company to work for.


  3. Helpful (1)

    "Poorly trained managers who are ineffective"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Seattle, WA
    Former Employee - Sales Associate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Super Supplements full-time (More than 8 years)

    Pros

    Training about supplements by vendors, discount when buying products, some great co-workers, helping customers solve their issues.

    Cons

    The sale to Vitamin Shoppe resulted in more of a corporate rigid feel. Benefits with Vitamin Shoppe resulted in greatly reduced alternative medical care coverage, plus some of my practitioners wouldn't deal with the new insurance company! That's what happens when the share holders are more important than the employees! So much for walking the talk.

    Advice to Management

    Train your managers better. Have them get HR involved when employees have complaints. Ask the sales associates periodically how their managers are doing, so you can deal with problems of ineffective managers., or when managers just don't deal with things. Get rid of the lazy employees so that the good ones just don't leave out of frustration. Check back in with employees who have been injured on the job, and may have lingering or aggravated issues and make sure to properly accommodate them. Update your sales associate job description to include may have to work 2 weeks a month removing product from the shelves, dusting product, cleaning shelves, and putting product back- not everyone wants to do that.


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  5. Helpful (2)

    "Assume Positive Intent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Seattle, WA
    Current Employee - Administrative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Super Supplements full-time (More than 3 years)

    Pros

    Super Supplements was a fast growing and fun place to work. Most employees had an opportunity to make a difference and work was collaborative.

    Cons

    Super Supplements has been sold to Vitamin Shoppe and the corporate take-over nightmare begins. Most office employees will be fired but the distribution center remains and takes over distribution for the 17 Vitamin Shoppe stores in the area.

    Advice to Management

    It was pretty unfair to continue to hire when you were working to sell the company.


  6. "Super Supplements provided me a wonderful opportunity to grow my skills."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Super Supplements full-time (More than 3 years)

    Pros

    Amazing team of people to work with.
    Laid back culture.
    Ability to work with minimal manager over-site.
    Great on-boarding process that made you feel part of the team right away.
    Original and fun yearly awards.
    Great supplement knowledge training for retail employees.

    Cons

    Compensation and bonuses were not that super.

    Advice to Management

    Provide more training opportunities outside of just supplement knowledge training.


  7. "Great place to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Super Sup Employee in Seattle, WA
    Current Employee - Current Super Sup Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Super Supplements full-time (More than 3 years)

    Pros

    Lots of training (product and procedural training from headquarters)
    Competitive pay for retail
    No pressure to sell specific products at retail
    Teams are like family

    Cons

    Equipment and systems need to be upgraded, procedures always changing (we have training to support this, but it can be frustrating for us and customers)

    Advice to Management

    Maintain the culture that we have worked hard to create/maintain


  8. "Not the best experience with upper management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Super Supplements full-time (More than a year)

    Pros

    Great trainings and lots of free products

    Cons

    Company does not live their values


  9. "Good place to work ,and to build experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Distribution Center Specialist in Seattle, WA
    Current Employee - Distribution Center Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Super Supplements full-time (More than a year)

    Pros

    Promote within the company, people are nice, both inside the Warehouse and HQ.

    Cons

    favoritism, bias, and those in leadership positions power trip sometimes.

    Advice to Management

    At the warehouse level, please stop playing favoritism, and promote those who put in the most significant amount of efforts, and performance.


  10. "Super Supplements is SUPER! Passion, Knowledge, Team Work, Solid Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Super Supplements full-time (More than 5 years)

    Pros

    Evolving and ever growing local NW OWNED company with a strong focus on product education, customer service, team professional development, with competitive pay.Management is open to employees ideas and always listens to concerns.

    Cons

    Struggles with Buying Dept., WH and distribution have caused some hiccups with product availibility. There is a need to improve backend support computer systems and this is improving as the company grows and the right people are hired to get the job done. There are always growing pains with a company that is experiencing solid growth year after year.

    Advice to Management

    Continue to focus improving employee benefits and support programs. Continue also to improve manager training to better equip them to do thier jobs and take care of thier team members and customers.


  11. Helpful (2)

    "Not Super at all!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Super Supplements full-time (More than a year)

    Pros

    Good Discount
    Good co-workers
    okay training needs improvement

    Cons

    Poor pay
    Very very demanding Management
    Poor Management
    Poor wages
    Poor benefits
    Poor growth within the company
    Poor values
    Joke raises
    Even HQ is run very poorly
    Always out stock in many products
    Bad service to customer because of turn-over within the company
    Long term Super supplement will lose againt GNC and others because it is NO different maybe even Worst, because of their dishonetly and bad treatment of workers and customers will go somewhere else

    Advice to Management

    Treat workers like grown-ups
    Pay workers a fair wage for all the knowledge that is required, this not a regular retail setting at all
    Your culture statements are inaccurate.
    Reward your workers for their hard work and deep knowledge in the field, it better your sales and customer service level too
    Have long term vision is honest and real
    Lead by example and actions not just nice words
    Stop major waste in employee turn-over and the big cost of retraining


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