Superdrug Reviews | Glassdoor

Superdrug Reviews

Updated February 19, 2017
292 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Superdrug Managing Director Peter Macnab
Peter Macnab
105 Ratings

292 Employee Reviews

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Pros
Cons
  • Management as in store n area managers are awful (in 21 reviews)

  • The only down side to working in Superdrug is a minimum wage policy (in 19 reviews)

More Pros and Cons

  1. "Superdrug management role review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Warrington, North West England, England (UK)
    Current Employee - Assistant Manager in Warrington, North West England, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Superdrug full-time (More than 3 years)

    Pros

    Wants to be the best company
    Good discount/holiday allowance
    Majority of people you work with are friendly
    Good internal ladder progression opportunities

    Cons

    Expected to work for free week in week out (contracted to 39 hours a week and expected 50 hours give or take a few hours) simply because there is not enough budget hours to get all the jobs done and to have sufficient cover on the shop floor at the same time.

    Sales go up budget hours go down year after year

    Mary Gober toolkit great in principle but not so much in practice, each store is different and it's impossible to implement the format to every store

    Advice to Management

    Review hours budget so management don't have to be expected to work for free
    And/Or
    increase management contracted hours to 45 like a pharmacy manager and with that a pay rise for the difference
    Review Mary gober toolkit on your average customer to see what works and what doesn't


  2. "sales advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good working
    friendly staff
    benefits
    good working
    friendly staff
    benefits

    Cons

    long hours
    tough targets
    rubbish hour rates


  3. "A company of two halves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Cardiff, Wales (UK)
    Former Employee - Team Leader in Cardiff, Wales (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Superdrug full-time (More than 5 years)

    Pros

    If you're driven, work hard and willing to swallow your pride a lot then you'll get far.
    Plenty of opportunities for people who aren't willing to complain and will just get on with it.

    Cons

    Shifts can be very flexible, at Team Leader level you're not paid much and can be expected to take on nearly all the duties of an Assistant Manager,
    The management styles can vary greatly from store to store, I was once shouted at on the shop floor by my store manager for not chasing a customer down the street when she set off the door alarms on her way out. I also had an assistant manager tell me I was an idiot infront of a customer when I made a mistake on the till.

    Advice to Management

    Your people are your strength, they work incredibly hard to keep everything moving and the company could do better to recognise good customer service on a store level rather than nitpicking and jumping on staff when they make mistakes.


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  5. "enjoyable experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    hours were very flexible

    Cons

    store gets extremely busy


  6. "Pharmacy assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Assistant in Coventry, England (UK)
    Former Employee - Pharmacy Assistant in Coventry, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good training
    Innovative company
    Flexible working

    Cons

    Sometimes bad mangement
    Need to give more pay to staff
    Hours can be cut anytime without notice


  7. "Not Bad Part Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Superdrug part-time

    Pros

    I had a good team at my branch though this can vary. Standard customer service/store assistant work. Reletively good discount benefits.

    Cons

    No particular benefits from working on national holidays.


  8. "meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    discount good ish pay i suppos

    Cons

    not flexible manager not very nice


  9. "sales advisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Staff discount, opportunities to better your position/status, working with super nice people, everything's very professional

    Cons

    Shifts can be repetitive and long which is to be expected but can be boring if you're not okay with that sort of thing

    Advice to Management

    At the moment, I currently have no advice for management


  10. Helpful (2)

    "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England (UK)
    Current Employee - Store Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The great people you get to work with,
    Customers you get to know on daily basis
    Great new products,
    Good discounts,
    Potential to earn an annual bonus if you meet company targets

    Cons

    Hours being streamlined, workload sometimes to heavy, salaried employees expected to pick up the slack and work 10-15 hours a week for free,
    Lack of investment in profitable stores,
    More praise for good performance would go an awful long way

    Advice to Management

    We are not robots, try treating us as you would like to be treated.


  11. "Varys store to store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Team Leader
    Former Employee - Retail Team Leader
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Superdrug part-time (More than 3 years)

    Pros

    Good discount
    Good ladder climbing
    Overtime in other stores
    If you get a good manager can be very flexible and helpful

    Cons

    Very head in the clouds Mary Gober training that clearly does not work on the shop floor. Ask the customers.
    Decreasing hours yet increase in shoppers
    Bare minimum wages, Team Leader wage is only 30p more than sales advisor
    Equipment doesn't work, Tills run on a wing and a prayer, HHT's slow tasks down, iPads are pointless and never fixed.
    Active selling and Beautycards, Customers hate it,

    Advice to Management

    Ask REAL customers about Mary Gober toolkit. Ask Real customers if they like the active selling, ask REAL customers if they want to be bombarded by all the questions at the till point. TALK and listen to your staff when they say, This is a terrible idea. Raise wages to similar for all ages, stop hiring staff on 4 hour contracts otherwise they will leave or you will end up hiring schoolkids who couldn't care less.



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