Superdrug Reviews | Glassdoor

Superdrug Reviews

Updated September 17, 2017
344 reviews

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2.9
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Recommend to a friend
Approve of CEO
Superdrug Managing Director Peter Macnab
Peter Macnab
131 Ratings

344 Employee Reviews

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Pros
Cons
  • Horrific area managers and store managers (in 23 reviews)

  • The only down side to working in Superdrug is a minimum wage policy (in 23 reviews)

More Pros and Cons

  1. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Brighton, England (UK)
    Former Employee - Sales Assistant in Brighton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Superdrug part-time (More than a year)

    Pros

    - Good job for young people
    - Lots of overtime

    Cons

    - Low hourly rate
    - Every store is very hot and air conditioning never works
    - Get searched every time you leave work to show you haven't stolen anything. It's a shame they don't trust the staff but I do understand why they do it as items go missing.

    Advice to Management

    - Make hourly rate higher


  2. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Superdrug full-time

    Pros

    Very good people to work with

    Cons

    Only 10% branded and 30% on own brand

  3. "Good temporary job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Superdrug part-time

    Pros

    The other members of staff are lovely and everyone gets along like an extended family, its perfect for students and individuals looking to go retail experience

    Cons

    The pay isn't great and management do not always treat those in lower job roles with much respect, time off is also difficult to obtain

    Advice to Management

    Recognise lower members of staff for their efforts and not be quite so cliquey


  4. "Hard work for little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Southsea, England (UK)
    Current Employee - Sales Advisor in Southsea, England (UK)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Superdrug part-time (More than 5 years)

    Pros

    Staff discount. Helping customers find what there looking for. Working with great people. Paid holiday. Double discount weeks and friends and family vouchers.

    Cons

    Bad pay, heavy work load. Too concerned with the customer not the staff. Working bank holidays and most of Christmas. Giving a lot of my time for no pay. Too many managers so don't know who to take orders from. Not enough staff on the shop floor at busy times. No sickness pay regardless of how long you have worked for the company.

    Advice to Management

    Need to focus more on the employees, Poor training for new staff. Managers need to Listen to their staff.


  5. "So so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Superdrug full-time (More than 3 years)

    Pros

    Fantastic people in the company

    Cons

    Not very flexible and not up to date with their ways of working in regards to things like working from home, working flexible hours


  6. "Questions to customers need to be relaxed!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Superdrug full-time (More than 5 years)

    Pros

    Great colleagues, good discount scheme, opportunities to progress

    Cons

    Too much focus trying to be the best in customer service (Mary Gober); customers don't want continuous questions! Low wage, a team leader getting only 50p more an hour than a sales advisor when some team leaders are running their stores on their own. Heavy workload and no hours or staff put into stores.

    Advice to Management

    The stress being put on team members to reel off a whole script when trying to help a customer is too much! Customers just want friendly help, which we give! They are put off coming back when we have to bombard them with offers and questions at the tills and on the shop floor. What happened to just being smiley and friendly?!


  7. "sales adviser"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Superdrug part-time

    Pros

    Management was very friendly
    Good hours
    Overall it was a good experience

    Cons

    could have been paid a bit more

  8. "Great company, shocking pay!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fragrance Advisor
    Current Employee - Fragrance Advisor
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Superdrug full-time (More than a year)

    Pros

    The people
    A growing company
    Plenty of opportunity to move up

    Cons

    Poor pay levels
    Constant pressure to deliver exceptional results with little support
    Too much focus on KPI's

    Advice to Management

    One cannot expect the world from somebody while expecting to pay them peanuts!


  9. "Good for part time but low pay compared to other places"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Superdrug part-time (More than a year)

    Pros

    Friendly customers, great discount, busy working environment, staff praise/rewards, good work/life balance, opportunities to move up the career ladder

    Cons

    Low pay, repetitive tasks, temporary management, sometimes unorganized

    Advice to Management

    Staff should be properly notified in advance if their hours have changed during the week so there is no confusion


  10. Helpful (1)

    "Work hard, get paid less"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Superdrug full-time (More than 3 years)

    Pros

    Good discount scheme
    Lots of training materials
    Competitions to be won

    Cons

    Long hours, care more about customers and will belittle you so the customer gets what they want even though you're following policy. Pay is poor, don't consider the stress they put management under until the reach breaking point.area managed only care about their fave managed and stores

    Advice to Management

    Outdated systems they need to be streamlined
    Fair pay between male and female managers
    More support
    Don't think managers working 50+ hour weeks is okay when we don't get paid for it
    Must engage with people more
    Mary Gober isn't working


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