Supplemental Health Care Reviews | Glassdoor

Supplemental Health Care Reviews

Updated October 8, 2018
281 reviews

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4.0
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Supplemental Health Care President and CEO Lesa Francis
Lesa Francis
64 Ratings

281 Employee Reviews

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Pros
  • "Great work/life balance, they care for their employees, work is fun" (in 10 reviews)

  • "SHC is a great company to work for" (in 12 reviews)

Cons
  • "Upper Management does live the CORE Values they stress" (in 15 reviews)

  • "So far there has been no cons to speak of" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (8)

    "A True People Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Supplemental Health Care full-time

    Pros

    Extremely genuine team with aligned passions to provide quality healthcare to our clients! Leadership gets it and it is so refreshing to be heard and valued!

    Cons

    They do have some of the typical growing pains of companies in this space but are making changes needed to drive the future of the organization.

    Advice to Management

    Keep up your great work!

    Supplemental Health Care Response

    Jan 26, 2018 – Accountability and Experience Specialist

    Thank you for the wonderful review! I'm glad you like your team and the leadership team will appreciate your praise. We are dedicated to providing excellent care and, like you said, continually... More


  2. "Work anniversary review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staffing Manager in Baltimore, MD
    Current Employee - Staffing Manager in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Supplemental Health Care full-time (More than a year)

    Pros

    Great work/life balance, they care for their employees, work is fun!

    Cons

    I have no cons at this time.

    Advice to Management

    Holiday scheduling- time off around major holidays (i.e. Christmas eve)

    Supplemental Health Care Response

    Oct 9, 2018

    Thank you for your review. We are happy to have you as part of the SHC family!

  3. "Good but can be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Supplemental Health Care full-time (More than a year)

    Pros

    Flexibility to work remote when needed
    Work with a great team
    Good health insurance

    Cons

    Not enough PTO
    Pay is low

    Advice to Management

    Increase pay for those on the lower end of the ladder. They work really hard. Increase PTO too

    Supplemental Health Care Response

    Sep 13, 2018

    Thank you for your review. We value all of our employees at every level in the company and want to make sure that you have all the information and tools you need to understand your pay and benefits... More


  4. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Supplemental Health Care full-time

    Pros

    Great Paid Time Off plan
    Great 401(k)
    Uncapped bonus

    Cons

    Low salary base
    No upward mobility
    Stagnant company culture

    Advice to Management

    Build career pathways for all roles within your company.

    Supplemental Health Care Response

    Sep 27, 2018

    Thank you for your review. If you would like to send a few more details on your concerns with career growth for all roles please do so at feedback@supplementalhealthcare.com. It is our goal to make... More


  5. "Senior Staffing Manajger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Staffing Manager
    Former Employee - Senior Staffing Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Supplemental Health Care full-time (More than 3 years)

    Pros

    I learned a great deal about Nurse and Therapy recruitment.

    Cons

    No Diversity in Management. Upper Management does live the CORE Values they stress. There was no room for growth.

    Advice to Management

    Regional VP's need more diversity training, and should know what "Bullying" is. There needs to be more direct communication between employees and upper management. Please don't ask employees to complete yearly surveys that Management obviously does not pay attention to.

    If you list CORE Values then everyone from the President to the receptionist need to know what they mean, and demonstrate them daily.

    When you challenge Upper Managment and they give you the response "Because I said so", that is not proper nor does it display the skills needed for a manager. We are not children so we should not be addressed as children. This leads to division instead of unifying a team to work together to achieve goals.

    Supplemental Health Care Response

    Sep 17, 2018

    Thank you for your review. We take all of our reviews seriously and would like to be able to look into this further. If you would be willing to send us additional details about the challenges you... More


  6. "RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff RN in Raleigh, NC
    Current Employee - Staff RN in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Supplemental Health Care full-time (More than 5 years)

    Pros

    friendly, caring , responsive, depenable and professional

    Cons

    assurence, Quality, friendly, timely. excepting, fun

    Advice to Management

    Better pay and benefits comparible to other agencies.

    Supplemental Health Care Response

    Aug 31, 2018

    Thank you for your review. We are glad that you have chosen us as your career partner and hope to be the agency you rely on for years to come.


  7. "Not worth the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good Healthcare benefits. I was able to choose my hours.

    Cons

    Cut out the bonus structure and raised quota. Constant change of expectations. The company must be not doing well.

    Supplemental Health Care Response

    Oct 4, 2018

    Thank you for your review. We are sorry to hear you had a negative experience while we make some changes in a few internal divisions. If you would like to send us more detail on your experience to... More

  8. "LPN contract"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Supplemental Health Care full-time

    Pros

    Very friendly and willing to go above and beyond to help you get your issues solved. Have worked with them a couple times and I am very happy with them.

    Cons

    They don’t do housing any longer.

    Supplemental Health Care Response

    Aug 28, 2018

    Thank you for your review. We are so glad that you have been happy with your assignments through SHC . We understand that you have a choice in the agency you work with and hope to continue to be your... More


  9. Helpful (2)

    "Senior Market Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Supplemental Health Care full-time

    Pros

    Autonomy, quick hiring process, spirit week

    Cons

    unethical, operational ineffectiveness, lacking communication

    Advice to Management

    No matter what else a company has going for it, if they are unethical nothing else matters. Once trust is lost with internal employees, turn over will start and continue.
        SHC feels their turn over is due to "hiring criteria" and hiring the "wrong" employees to begin with. They have spent a great deal of time this year investing in hiring criteria. I feel they have truly missed the mark by not understanding the true reason why people leave. People leave because they are not retained properly. They do not trust management above them and beyond. IF retained for a period of time and if they are successful in their position there is no plan in place for succession planning for each role. Everyone in the organization is spread too thin to provide the support necessary to those below below/around them. If you express you are overwhelmed you are told you shouldn’t be, not asked how you can be helped. It was obvious to me that my direct manager often never offered a solution for additional support for me or my team because there wasn’t one. This is due to continued turn over and a lack of resources. As a manager you feel you don’t know how to answer your employee’s concerns because the person above you can not answer yours. It is a constant trickle down effect. It starts from the top and Supplemental has struggled to put professionals in leadership roles that can make true, lasting, positive change.
    Most importantly, Supplemental did numerous things I felt were unethical. I experienced this with my compensation and many other things. I was quoted (in writing) a bonus range for my first year. My bonus was never close to this number for over a year, nothing was done to remedy this except that I was offered a three month bonus guarantee less than the lowest end of the bonus I was guaranteed. There have been numerous other unethical situations involving compensation that I am aware of with myself and additional employees. There have also been instances where a leader at the company has given their word on something and not honored it. When questioned, I have received responses such as, “Well, you should always get something in writing,” and, when in writing and not honored, “I must’ve been tired and rushing that day when I wrote that.” If in the wrong, I am yet to see them honor their word or what they had in writing. This is scary.
    In addition, I reported numerous serious issues to my direct manager about inappropriate employee behavior that were never reported to Human Resources. I expressed to my direct manager that I had concerns about the way certain issues were handled by leadership and was told, “If I wanted to keep my job” what I had said was what was needed to be said. I was involved in a human resources issue that was handled completely inappropriately by HR. I reported this to my direct boss, her boss and the CEO. My direct boss was taken out of the situation and her boss stepped in to handle it. Once in this person’s hands it was handled completely inappropriately again. Supplemental is an organization where you look left and right and still don’t know who to believe or trust. Loyalty is given to long term employees and leadership no matter how corrupt or questionable. Also, if the opportunity to sweep something under the rug exists, they are the first to take advantage
    SHC is so focused on the bottom line that if a top producer acts completely inappropriately they will turn their heads the other direction so they do not need to address it. They are not swift to act when action is necessary; On the rare occasion they do choose to act, the action they take is often rooted in protecting “their own,” and not in seeing the truth and big picture.
    In short, Supplemental is unethical, disorganized, unprofessional, and severely lacking in honest and meaningful communication.

    Supplemental Health Care Response

    Sep 18, 2018

    We want to thank you for your valued and honest feedback. It is our goal to make sure that all of our employees feel supported in their career while working for SHC, we are sorry to hear this was not... More


  10. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Supplemental Health Care full-time

    Pros

    Great ethics, good benefits, good leadership

    Cons

    support staff not appreciated as much as sales

    Supplemental Health Care Response

    Aug 6, 2018

    Thank you for your review. We are happy that you had a good experience while working with our company. We want to make sure that our support staff know how much they are appreciated and some... More


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