SupplyPro Reviews | Glassdoor

SupplyPro Reviews

Updated April 24, 2017
67 reviews

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Full-time Part-time

3.7
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Floyd Miller
57 Ratings

67 Employee Reviews

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Pros
  • Pay is above average with good benefits and sales are growing like crazy (in 9 reviews)

  • Good pay and adjustments when profitable (in 4 reviews)

Cons
  • I do work very hard and have long hours (in 7 reviews)

  • Always on" with high expectations of key people (in 4 reviews)

More Pros and Cons

  1. Helpful (7)

    "Growing the right way!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in San Diego, CA
    Current Employee - Customer Service in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (Less than a year)

    Pros

    Strong smart leadership, major investment in new technology and unique solutions, investing in current team and aggressively hiring additional talent. Significant growth and momentum in cloud software. Great new offices and furniture.

    Cons

    I don’t have a lot of cons. I would give away sodas and have snacks again. The company is generally genrous. Some of the changes are not well planned, some of them are.

    Advice to Management

    When it comes to designing and building internal processes and systems, listen to the people that use the processes and the people in the field using the products and dealing with customers every day. There is a lot of important information burried in the support cases


  2. Helpful (6)

    "Manager at SupplyPro"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Manager in San Diego, CA
    Current Employee - Technical Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than 3 years)

    Pros

    • A lot of room for growth
    • Great work environment
    • Free coffee & food every once in a while
    • Number of new products
    • Exciting plans for future
    • Many challenges and opportunities
    • The company is taking off
    • Some solid junior talent developing

    Cons

    A lot of processes are still up in the air. Can’t believe I am saying it, but not enough hierarchy. There is not much else for the cons section besides the fact that processes change constantly. The organization is evolving

    Advice to Management

    Take care of the employees so they will take care of the company and customers and will feel good about working there. Management sells the dream, let the team deliver.


  3. Helpful (6)

    "Working in Support for one year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in San Diego, CA
    Current Employee - Technology Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than a year)

    Pros

    The company does a great job with communication, which is important when some sales positions and installers are remote. I feel that life/work balance is a priority to my management and that the company promotes that policy. SP also provides the tools and resources needed to be successful. Additionally, the company does a great job promoting continued growth and feedback. The executives have our back and support us.

    Cons

    I can't think of anything I would change. Well more money is always nice, who doesn’t want more money.
    Some of the changes seem weird at first, but eventually make sense.
    I plan to retire with SupplyPro.

    Advice to Management

    Keep up the good work. Thank you for being more like work partners than bosses. Thanks for the extra things you do for the team – training, pizza’s and team building.


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  5. Helpful (5)

    "Fast Past Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Development in San Diego, CA
    Current Employee - Systems Development in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (Less than a year)

    Pros

    SP is a fast moving place to work. In order to succeed you need to have a high amount of energy, a tolerance for working long hours (including occasional weekends depending on what’s going on), and be willing to accept new challenges without much guidance or directions from management. Processes are not well documented and so you will often be faced with situations with no clear direction for resolution, you must adapt and learn to persevere. SupplyPro is a team-oriented company, but maintains a high focus on individual contribution with high expectatins. Successful employees are able demonstrate consistent clear thinking, energy, enthusiasm, and overall perserveriance. Innovation and problem solving are key traits as the company evolves and grows.

    Cons

    If you aren't ready to commit the necessary time & energy required, you may find yourself in a stressful work environment with more to do than there are hours in the day. Documentation for processes often doesn't exist so you will need to learn to create them and collaborate with your team to drive success. Not a place for B players.

    Advice to Management

    A longer term plan would be helpful. Better on-boarding would benefit the new people. Setting clearer expectations so there are no weak links would strenghten the entire team. Free food would help when it’s a long day and you don’t have time to run out.


  6. Helpful (5)

    "Good Company / Good People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in San Diego, CA
    Current Employee - Management in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than 3 years)

    Pros

    - Ability of employees to handle and management to affect change
    - Very honest, direct and open communication lines both direct and cross organizational
    - Integrated Cloud and SaaS strategy across operations, support, consulting, and engineering
    - Products engineered are out of the box
    - Great employees

    Cons

    - Fast moving company, can be high pressure, lots of changes
    - "Always on" with high expectations of key people
    - Rapid introduction of processes / products
    - Can be difficult to keep up
    - Training is lacking at times – must be a self-starter / problem solver to be sucessful.

    Advice to Management

    Doesn't look like the company is cutting corners and it is paying off. Keep it up! Continue to focus on adding new/qualified talent, invest in training and enablement. Continue progressing product innovation by investing in research & development, however, do not overlook the issue of organizational culture.


  7. Helpful (15)

    "SUPPLYPRO IS A WINNING COMPANY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in San Diego, CA
    Current Employee - Sales Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than 5 years)

    Pros

    - Very competitive pay compared to other companies in industry
    -Good benefits
    -Good work/life balance - ability to take time off, vacation
    -Very respectful management
    -Ability to work with very smart, capable people
    - Represent excellent products
    - Your experience is what you make it
    - Tons of support from corporate – especially CTO
    - Commitment to success
    - Awesome new HQ
    - Extremely stable company

    Cons

    - Some lazy people
    - Some unprofessional/dishonest x-employees
    - Management is stretched thin
    - Everyone is not always on the same page – more training please
    - Workload can be high – but that’s typical in sales

    Advice to Management

    - Encourage creativity from employees
    -Encourage continued training
    -More standardized process
    - Keep delivering exceptional technology
    - Don’t burn out
    - Keep products state of the art


  8. Helpful (4)

    "My job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering in San Diego, CA
    Current Employee - Engineering in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than 3 years)

    Pros

    Within the apps development teams there are some truly awesome coworkers.
    You'll have access to some fantastic challenges.
    The benefits are very good.
    The leadership is solid, no nonsense, upfront.
    No one is in your business.

    Cons

    Few contacts with customers or industry companies working in related areas with technical apps .
    Could be better exchange of information between departments within the company. Not a good environment for people who need a lot of input and direction and/or structure.

    Advice to Management

    Assign a mentor when someone starts to help walk them through what success looks like in your first 90 days. Develop better training programs for junior people so the company is building it’s future team.


  9. Helpful (4)

    "Challenges"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manufacturing Engineer in San Diego, CA
    Current Employee - Manufacturing Engineer in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than 3 years)

    Pros

    Exciting to be working with the best and most solid products in the vending market. SupplyPro is literally changing the industry. The benefits are GOOD!!! You will not find this good of benefits at other companys. Solid company, great mission, working toward an exciting future. Driven, talented management and great company environment.

    Cons

    Can be long hours to support operation screw ups, weekend work not so optional, difficulties related to a growing company that affects your workload, and work/life balance.

    Advice to Management

    Fix operatons, clean house and hire people with experience - make sure parts are on time. Don’t let people hide in the corners, especially when they are messing up production.


  10. Helpful (3)

    "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in San Diego, CA
    Current Employee - Technology Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than a year)

    Pros

    Great new office, no micro-management. Ample opportunity. Lots of challenges to keep it interesting.
    No politics, friendly people, good energy and enthusiasm among most people. Management takes
    responsibility for keeping the organization fine tuned. Great healthy environment to work, coworkers are
    supportive. No micro managing, as long you produce. Benefits are amazing. Best company I have worked
    so far.

    Cons

    San Diego is beautiful, but expensive. I think the expecttaions are high here, but they are balanced with opportunity for increases and advancement. I’m not sure what my career path is – maybe that’s a con. There are some really smart people here to measure up to – not really a con.

    Advice to Management

    I had to enter something here to submit the review. I don’t have much to say in this section, however I am pretty new at the company and yet don't have many cons to add or advice.


  11. Helpful (5)

    "SupplyPro 5 Years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in San Diego, CA
    Current Employee - Technology Analyst in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SupplyPro full-time (More than 5 years)

    Pros

    Money is good. Management is good to great. Some departments are excellent. Some departments need a reboot. Demanding, challenging, and satisfying every day. Some people are very bright and motivated, others are not. I have never been at a company with more potential and equally as many challenges. Executive team is a unique combination of incredible and complementary skills that need to be better deployed.

    Cons

    Operational disaster zone. Operations process control and quality assurance is amateur at best. Senior management is out of touch and ignorant - overpromises on schedule and delivery numbers but does not appear to have the industry expertise to deliver. Management's solution is to accept incompetence and this puts more work on the team and makes it harder to deliver, this negative cycle is unsustainable and frustrating. Some of the employees rest on having institutional knowledge – and managent is stupid enough to buy this BS. This has hurt the company and negatively impacts the customers. It kills morale – we don’t know what management is thinking. You get the idea.

    Operations team has been at the company a long time yet they are totally inexperienced. They don’t seem to have a clue how to use the systems that the company has in place to do their jobs. It makes you scratch your head. Operations executive seems to be obvilous to these ill-prepared on what these managers do all day and does not care whey they cannot produces results. Almost no management strength to deal with these “problems”. There is a clear double standards the operations exec work few hours, goes to the gym and leaves early. This has got to be fixed for the company to grow.

    Advice to Management

    Fix operations, don’t just do their job for them. Put the checks and balances in place to keep disasters from happening. Respect the people who work hard every day and stop putting up with poor performance by a single department.

    Stop treating your good employees, who are your most valuable resource, as less important than dealing with problem department. Engagement is also low in some parts of the organization. Hire smart, don’t get hung up on the loss of institutional knowledge – a lot is not worth preserving.

    Focus on execution. Not every process needs to be reinvented. We do not need to make every single part in-house. Find outside experts who we can rely on to be professionals, even if it costs more in the short terms, the long terms benfits will be better. Hone in on core competencies and drive operational efficiency. In short, make the company more boring. This probably means clarify technical decision making when CTO isn't absolutely essential so he can do the important tasks.

    Hire a competent industry veteran, to run operations - FAST. The company needs their deep experience and best practices.

    The young talent in the copmany is exciting, they will bring plenty of innovation to the table. But they need mentoring. This will go a long way to improving middle management down the line.

    Add middle managers, hire some super stars, take a good hard look at who you have in these positions today and determine if they are managers or indvidual contributors. Some mistakes were made.

    The CTO is a genious, but has too many distractions and obstacles to get to the meaningful work that is necessary for the company to be a world-class orgnaization. But there is hope!



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