Sur La Table Reviews | Glassdoor

Sur La Table Reviews

Updated July 20, 2017
476 reviews

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2.9
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Diane Neal
82 Ratings

476 Employee Reviews

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Pros
Cons
  • Upper management does not back customer service decisions made at the store level (in 36 reviews)

  • Little to no support from any higher ups within the company or management (in 15 reviews)

More Pros and Cons

  1. "ups and downs"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sur La Table part-time

    Pros

    discount is pretty generous, customers are friendly

    Cons

    a lot of new management unfamiliar with the company being brought in which makes it difficult for stores to operate efficiently


  2. "Not a pleasant experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floor Sales in Costa Mesa, CA
    Former Employee - Floor Sales in Costa Mesa, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (More than a year)

    Pros

    Great products and huge variety

    Cons

    High pressure sales from management

  3. Helpful (1)

    "Good Company if you just want part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sur La Table part-time (Less than a year)

    Pros

    Fun and reliable coworkers
    Higher beginning pay than other retailers
    Easy work
    Sometimes you get a sample from the cooking classes
    Interesting customers come in to talk to

    Cons

    New rule change each week
    Ridiculous hour requirements that make it almost impossible to pick up a second job
    Change to benefits (40% one electric each month turned into 40% two electrics a year)
    Entitled customers

    Advice to Management

    If you want your employees to stay with the company give us the hours we need or let us pick up a second job so we can make ends meet.
    Treat us more like people instead of cattle!


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Sur La Table part-time (More than a year)

    Pros

    Everyone enjoys some form of cooking or baking so it is awesome to see how excited some people are when the walk into the store. Also, my co-workers are very friendly and we help each other out without asking.

    Cons

    Pay rate, but it is the retail industry, so that is expected.

    Advice to Management

    Keep hiring great people that enjoy what we offer! It makes it more fun to work there, and more comforting to customers.


  5. "Great job to have on the side. Not a career choice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table full-time

    Pros

    Benefits and Compensation - Great place to work for wage and benefits if you're mid-level management and up.

    Cons

    Company culture - with a revamp in company culture pushing for pride in the work place, and encouraging enthusiasm, there's minimal to no interaction with anyone in the company outside your direct management. It's unfortunate then, to want to do well, and work hard, and maintain a positive attitude when it would essentially get you no where. Not a place to work for anyone ambitious; but to be fair this is my first retail experience.

    Advice to Management

    Direct management - stop complaining about work to your employees. Look for solutions, delegate, and stay positive.

    Directors and Up - Coach your management teams. Spend some time with your managers in order to teach them leadership skills and problem solving, instead of enforcing minor details.


  6. Helpful (1)

    "Sliding downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sur La Table part-time (More than 5 years)

    Pros

    People are nice at store level. Most products good.

    Cons

    Corporate wants a great amount of availability for a part time job. Limits amount of staff on payroll, finding it hard to cover shifts when sick, etc. Insulting pay. Corporate reduced employee discount on electronics. Pathetic.

    Advice to Management

    There is nothing that is attractive about this company to talent from a retail associate/floor lead standpoint. The pay is abysmal, with no benefits (medical, etc). Even the employee discount, which kept me around, was recently slashed. I have been there more than 5 years and make less than $1 more than new hires (who receive minimum wage). I have always received "exceeds expectations" on reviews, but the company was too cheap to keep pace with minimum wage increases.

    The point of my rant? If you want to "win back the customer" you need decent employees. Store management can't hire anyone right now, because no one is applying, as there is nothing that makes anyone want to work here.

    I could go on about how their discount strategy is weakening the brand, how store management receives no support (I suspect the DMs don't either), etc. It is sad how poor leadership has ruined this company. If there are still stores in 5 years, I'd be shocked.


  7. "Not enough money for the trouble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Culinary
    Former Employee - Culinary
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table part-time

    Pros

    This job offers flexible hours

    Cons

    Not enough money for the disorganization and poor training

    Advice to Management

    Hire skilled leaders and maintain the good employees. Increase compenation

  8. "A decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Sur La Table full-time (More than 3 years)

    Pros

    The employee discount is 40%. You can change around your schedule as needed.

    Cons

    Corporate management has absolutely no idea what it's doing. Stock management is a complete mess. Tons of stock that doesn't move is pushed to stores while the high selling items are not available. The company cut payroll severely so coverage is below what is needed 100% of the time.


  9. Helpful (1)

    "Floor lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (More than 5 years)

    Pros

    40 % discount. Good team. It's too bad most leave for higher paying jobs within 3 or 4 months. The newer stores are nice.

    Cons

    Corporate and District Managers are totally out of touch. Every DM we get is mean and brittle. The company has been too slow to move forward with technology and the way people now buy. Also, many of the quality brands, like Revol, have been replaced with crap from china. They even stopped buying decent, branded tissue paper for gift wrapping. Employees are asked to do more and more while managerial positions are cut. Feels like the Titanic; the boat is sinking, while corporate is busy rearranging the deck chairs.

    Advice to Management

    Shape up. Move. Pay your employees a lot more. Happy, well paid employees are motivated to sell. With the changes in the retail market, if you want to draw people into the store, give them a quality experience. Stop badgering customers with questions about Email, address and do they want to contribute to charity. It's starting to feel like Safeway. Get rid of those nasty DMs!


  10. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sur La Table part-time

    Pros

    the discount is a plus

    Cons

    Inconsistency with work hours on a bi-weekly basis


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