Sur La Table Reviews | Glassdoor

Sur La Table Reviews

Updated May 18, 2017
469 reviews

Filter

Filter

Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Diane Neal
80 Ratings

469 Employee Reviews

Sort: Popular Rating Date

Pros
  • You get a great employee discount (in 80 reviews)

  • I've learned a lot about the products, great discount (in 69 reviews)

Cons
  • Upper management does not back customer service decisions made at the store level (in 36 reviews)

  • Little to no support from any higher ups within the company or management (in 15 reviews)

More Pros and Cons

  1. Helpful (3)

    "typical retail environment...fun at times and mundane at others..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Los Angeles, CA
    Former Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table full-time (More than 5 years)

    Pros

    get there on time and always be there for the customer

    Cons

    short hours for part time and the pay is tragically scant

    Advice to Management

    listen up and pay more to your most important assets


  2. Helpful (1)

    "Open your eyes!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Midde Manager in Los Angeles, CA
    Current Employee - Midde Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sur La Table part-time (More than 3 years)

    Pros

    Decent discount - flexible hours - fun casual environment

    Cons

    Horrible pay. Terrible executive management (mainly HR)

    Advice to Management

    You have some very talented people. Realize this and pay to keep your good people. WS, BBB, etc recognize their value and pay to take them. Retain your people and don't lose your best talent over a few $! Lose all your best people, kiss your business goodbye!


  3. Helpful (4)

    "Sales Associate for 8 months including the crazy holiday season"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in La Jolla, CA
    Former Employee - Sales Associate in La Jolla, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (Less than a year)

    Pros

    The employee discount is great.
    The chefs are great and many of the staff are a joy to be around.

    Cons

    The turnover rate is high because everyone there is already looking for a way out. There's no commission even on high-end item sales and pay is too low to make dealing with the entitled customers worth working there more than a year. It was difficult to handle because the La Jolla store is consistently understaffed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Unless you are a Store Manager or a Corporate employee - Don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Seattle, WA
    Former Employee - Retail Sales Associate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (More than a year)

    Pros

    Excellent co-workers and a great environment for someone who loves to cook or entertain.

    Cons

    For a retail employee - i.e. anyone below the level of Assistant Manager in the store

    employee discount - is not taken off of the price the customer will pay, but the initial retail price. This means that 80% of the time the customer's price is lower. Considering the employee discount is the only benefit offered for part time employees, this won't get you much.

    Employee incentive contests - good in theory but since store management is almost always eligible - and they work 40 hours a week - your odds go way down.

    Corporate does not seem to listen to store level inventory suggestions - as a nationwide company they do not seem to stock stores according to the local market. We would end up with items we couldn't give away that a store 10 miles away would sell out of. And the store was constantly short of big sellers for our location.

    Point of Sale system – both hardware and software system needs serious work. The software is not intuitive at all and several functions that were used on an hourly basis were buried 3 layers deep. The registers have major glitches and they wouldn’t replace things like non-functional scanners until the ”whole system/network gets the same replacement”. Not sure if this was an excuse for something else but it made some of the day to day much more difficult.

    “Flexible” schedule – can be directly interpreted as erratic schedule. But this is pretty standard for retail.

    Advice to Management

    Stop reducing the quality of store brand goods sold and reprimanding employees for not being able to sell them. And get some better quality control on the manufacturing side of your business because you can't sell something at full price (or at all) that comes with major flaws from the factory.


  6. Helpful (1)

    "Sales"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA

    I worked at Sur La Table part-time (More than a year)

    Pros

    The variety of items for sale is great and the employee discount is excellent.

    Cons

    The company often struggles to offer enough hours to its part-time employees.

    Advice to Management

    Management should strive to focus on employee satisfaction more. Their attention to the customer experience is quite good, however. I feel that the two should be of equal importance, as they tend to reinforce each other.


  7. Helpful (2)

    "Floor Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder/Floor Leader in Alpharetta, GA
    Current Employee - Keyholder/Floor Leader in Alpharetta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sur La Table part-time (More than 3 years)

    Pros

    Love the people and the kitchen staff
    Great Discount

    Cons

    Pay is awful unless store manager, assistant manager, resident chef or culinary lead.
    Corporate has no clue whats going on in stores.

    Advice to Management

    listen to your stores, stop sending out sops that repeat themselves.


  8. Helpful (2)

    "Company in flux and out of touch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floor Lead in McKinney, TX
    Current Employee - Floor Lead in McKinney, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table part-time (More than a year)

    Pros

    Employee discount of 40% is excellent (except 1 electric per month is chinchy)
    Great brands; Mostly great merchandise
    Most fellow employees

    Cons

    Pay is so-so; raises are pittance
    Corporate is out of touch with store operations
    Demands on everyone are often unreasonable:
    too much to do with too few people and still serve customers.
    Why no employee discount of any kind on cooking classes?

    Advice to Management

    New availability requirements are unreasonable for a part-time job. A 30-hour/per week commitment is nearly full-time! For most people this is a 2nd job. Losing some great people as a result. Absurd!

    Demands are unreasonable given the payrolls hours permitted.

    GET OUT OF SEATTLE AND SPEND MORE TIME IN THE STORES ASKING WHAT CAN BE DONE TO HELP MAKE THINGS BETTER INSTEAD OF TELLING WHAT'S WRONG.

    Twice daily numbers reporting is just stupid.

    Keep the stores better stocked. Way too many out-of-stocks every day. Need much better inventory mgt. Can't sell what we don't have. Replenishment lags badly.

    We know it's about the numbers but it's not ONLY about the numbers. But that's all we hear about.

    We can't sell if customers don't walk in the door; and we can't force customers to buy. Need better marketing. Just email isn't the answer. How about some NATIONAL ads. TV?

    Get better buyers. Some stuff is crap. Have you ever thought of having focus groups look at the seasonal stuff??


  9. Helpful (9)

    "More of a Surly Table"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sakes Associate in Walnut Creek, CA
    Former Employee - Sakes Associate in Walnut Creek, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Sur La Table part-time (More than a year)

    Pros

    Decent employee discount 40% and nice products if your into cooking
    Can be flexible with scheduling

    Cons

    Dangerious stock room situation, cluttered, extremely disorganized, multiple ways one can get very hurt. Which I have.
     overall cleanliness of the store is atrocious the company never hires cleaning crews to come in to deep clean the store they depend on the sales staff to do it . Aling with the hundreads of other things.
    Most of the time they are understaffed which is usually a mandate from corporate.
    Little to no support from any higher ups within the company or management. all good perks & contest wins always go to management never to sales staff.
    Terrible pay.
    Consistent hours iand the way they tend to. Schedule imakes it challanging for the 2nd job you will need.

    Advice to Management

    multiple ways one can get very hurt due to disorganization and messiness and yet no one seems to ever fix it .
    Companies safety policy is non-existent
     Offer better incentives for the sales staff and not just for management. Better pay. Please act like you actaully give a damn.


  10. Helpful (1)

    "Distribution Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brownsburg, IN
    Former Employee - Anonymous Employee in Brownsburg, IN
    Recommends
    Approves of CEO

    Pros

    Decent pay for entry level. Got the hours needed along with plenty of opportunities for overtime during busy season. Opportunities for job advancement. Works well with veterans.

    Cons

    Just your typical on the job politics. Generally out of managements control. Frustrating working with inexperienced leads, (not all leads, some are great are their jobs) who are not the best at workflow management.

    Advice to Management

    Offer slightly better pay to leads/managers to obtain/maintain higher quality leadership


  11. "Great for someone that doesn't need the income"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook

    I worked at Sur La Table part-time

    Pros

    Great people
    Great food
    Great atmosphere - not stressful

    Cons

    Company does not pay well enough unless you're a store manager or resident chef.


Showing 469 of 473 reviews
Reset Filters