Sur La Table Reviews | Glassdoor

Sur La Table Reviews

Updated September 18, 2017
492 reviews

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2.8
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Diane Neal
86 Ratings

492 Employee Reviews

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Pros
  • You get a great employee discount (in 85 reviews)

  • I've learned a lot about the products, great discount (in 70 reviews)

Cons
  • upper management is very resistant to change (in 38 reviews)

  • Little to no support from any higher ups within the company or management (in 15 reviews)

More Pros and Cons

  1. "KA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kitchen Staff in Arlington, VA
    Former Employee - Kitchen Staff in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (More than a year)

    Pros

    Nice people to work with.

    Cons

    Lots of drama in the kitchen among the chefs and KAs.

    Advice to Management

    Don't talk about other employees with subordinates.


  2. "the absolute WORST company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Boca Raton, FL
    Former Employee - Store Manager in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table full-time

    Pros

    The 40% off discount (except on electrics). Free coffee to drink while at work? Honestly, absolutely nothing else. I discourage friends & family from shopping here and they listen.

    Cons

    Everything. Absolutely everything.
    Poorly run company from corporate to store management. They do everything to "win back the customer" but the customer left for Williams Sonoma long ago.

    Advice to Management

    Hire some knowledgeable millennials to revive this company. It's failing at lightning speed.

  3. "Sur la table"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Assistant in Nanuet, NY
    Current Employee - Kitchen Assistant in Nanuet, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table part-time (More than a year)

    Pros

    Coming from a restaurant background, it is a good segway into retail.

    Cons

    Very limited hours much like the rest of retail.


  4. "Part-time Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sur La Table part-time

    Pros

    friendly environment and upper management is nice

    Cons

    not enough hours for employees which causes us to divert and place little emphasizes on the job


  5. "Creative Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table full-time (More than 3 years)

    Pros

    It's a smaller company so you get to know everyone you work with. Petite Fridays are a huge benefit 8 months out of the year.

    Cons

    Some departments are unorganized. Leadership is set in their ways and reluctant to change. There is no culture. The company doesn't do anything for it's employees in terms of events or special gatherings.


  6. "Kitchen Assistant"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sur La Table part-time

    Pros

    Great perks, discounts, and opportunities to increase culinary knowledge.

    Cons

    There isn't any opportunity for career growth in this position.


  7. "Pretty good gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager - Culinary in Noblesville, IN
    Current Employee - Assistant Manager - Culinary in Noblesville, IN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table part-time (More than a year)

    Pros

    The store is a beautiful environment especially around the holidays. Lots of great interactions with customers and an awesome employee discount!

    Cons

    Corporate structures aren't for everyone! It's a very petty environment after awhile, the majority of the women there "work for fun"

    Advice to Management

    Lead by example!

  8. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly staff, store is always busy, they have fun cooking classes.

    Cons

    No paid days off and low pay.


  9. Helpful (4)

    "Dishonest, disrespectful, clueless, and a waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Seattle, WA
    Former Employee - Corporate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sur La Table full-time (More than a year)

    Pros

    They (still) have a decent employee discount (40% on everything but electrics). There's always food in the office. Coworkers are just like you, victims of this terrible environment, so you trauma-bond with your peers.

    Cons

    Where should I start? HR is the most dishonest department I have ever seen in my career, they will lie to your face without qualms, and they're the biggest gossip in the entire company, poisoning the entire staff.

    Leadership has no clue, can't get along, changes their minds every other week, making everyone's job impossible. This is a very high-stress environment, regardless of where you're working. Don't fool yourself: you're not valued there, you're a cog, and if you don't have a "vice president" title, you're obviously an idiot, and will be treated as such.

    There is no confidence in anyone or anything, it always seems on the verge of crumbling down. Layoffs happen all the time, people leave all the time and don't get replaced to save a buck, so expect to do several people's jobs and not get paid adequately for your own.

    Merchandising is turning this company into Big Lots: cheap crap for at a constant discount. There are so many discounts there is no room to put all the signs in the stores, and still, the cheap crap is still way more expensive than you can get anywhere else. The merchandise quality is getting lower and uglier every year.

    Advice to Management

    Maybe you should stop fighting each other and realize you're on the same team?

    Leave your oversized egos at the door, and work together for the BRAND, not for your careers, especially since you seem determined to sink this ship to the ground.

    Provide training, mentorship, decent salaries, and stop beating on the store employees like they owe you money. Without these guys, there is no brand, no stores, and no executives.

    Since everyone is leaving, most of all the senior leadership, I suppose giving advice won't help, nobody will be there in a couple of weeks to heed it. Good luck to the new CEO, you got yourself a hot mess, I hope you like "challenges".


  10. Helpful (2)

    "Sonoma has nothing to worry about"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desk Jockey in Seattle, WA
    Current Employee - Desk Jockey in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sur La Table full-time (More than 3 years)

    Pros

    Most co-workers are great to work with, HR at least tries to keep folks happily employed. Discount on nice cookware.

    Cons

    Upper management hasn't changed much over the years, and are driving the clown car towards a cliff. People routinely leave with no new jobs lined up, just to get out of a toxic environment.

    Advice to Management

    Think more like a 21st century company, and also get back to the art and soul of cooking. Take a good look at the sales figures and figure out a different approach, the current strategies haven't worked for quite some time.


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