Sur La Table Reviews in Seattle, WA | Glassdoor

Sur La Table Seattle Reviews

Updated March 16, 2017
38 reviews

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Seattle, WA Area

3.1
Star Star Star Star Star
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Diane Neal
2 Ratings

38 Employee Reviews

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Pros
  • You get a great employee discount (in 80 reviews)

  • I've learned a lot about the products, great discount (in 69 reviews)

Cons
  • Upper management does not back customer service decisions made at the store level (in 36 reviews)

  • Little to no support from any higher ups within the company or management (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Associate"

    Star Star Star Star Star
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA

    I have been working at Sur La Table part-time (More than a year)

    Pros

    Fun place to work, flexible schedule

    Cons

    Can be disorganized, they have really been cutting the number of hours for staff.


  2. Helpful (5)

    "Unless you are a Store Manager or a Corporate employee - Don't bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Seattle, WA
    Former Employee - Retail Sales Associate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (More than a year)

    Pros

    Excellent co-workers and a great environment for someone who loves to cook or entertain.

    Cons

    For a retail employee - i.e. anyone below the level of Assistant Manager in the store

    employee discount - is not taken off of the price the customer will pay, but the initial retail price. This means that 80% of the time the customer's price is lower. Considering the employee discount is the only benefit offered for part time employees, this won't get you much.

    Employee incentive contests - good in theory but since store management is almost always eligible - and they work 40 hours a week - your odds go way down.

    Corporate does not seem to listen to store level inventory suggestions - as a nationwide company they do not seem to stock stores according to the local market. We would end up with items we couldn't give away that a store 10 miles away would sell out of. And the store was constantly short of big sellers for our location.

    Point of Sale system – both hardware and software system needs serious work. The software is not intuitive at all and several functions that were used on an hourly basis were buried 3 layers deep. The registers have major glitches and they wouldn’t replace things like non-functional scanners until the ”whole system/network gets the same replacement”. Not sure if this was an excuse for something else but it made some of the day to day much more difficult.

    “Flexible” schedule – can be directly interpreted as erratic schedule. But this is pretty standard for retail.

    Advice to Management

    Stop reducing the quality of store brand goods sold and reprimanding employees for not being able to sell them. And get some better quality control on the manufacturing side of your business because you can't sell something at full price (or at all) that comes with major flaws from the factory.


  3. Helpful (2)

    "Great People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Seattle, WA
    Former Employee - Executive in Seattle, WA
    Recommends
    Neutral Outlook

    I worked at Sur La Table full-time (More than 8 years)

    Pros

    Great environment , caring dedicated people, ability to progress if you were willing to get the results. People work hard there and have high expectations.

    Cons

    Seattle has a lot of folks looking to punch a clock and do the bare minimum. If that is you - don't go to work here.

    Advice to Management

    AIm for the stars


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  5. Helpful (2)

    "Enjoyed my time working there, learnt and moved on."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sur La Table full-time (More than a year)

    Pros

    Excellent work / life balance, friendly peers, nice PTO benefits, relaxed environment.

    Cons

    Salary below market, no path to grow on some departments, health benefits could be better.

    Advice to Management

    Work on health benefits, training and career grow.


  6. "Fun place to work in service industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends

    I worked at Sur La Table part-time (More than 8 years)

    Pros

    The potential to almost always learn something new with cooking.
    Employee discount on services and wares.

    Cons

    Same as for any service industry--service to customer higher than anything else.

    Advice to Management

    Permit employees greater autonomy and opportunities to build the team.


  7. Helpful (3)

    "Struggling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sur La Table full-time (More than a year)

    Pros

    Retail! Vibrant/Visible Brand. Discount. (some) passionate employees

    Cons

    poor internal business processes.
    lack of ownership
    unwillingness to change

    Advice to Management

    Make the changes necessary to improve processes.


  8. Helpful (7)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Washington in Seattle, WA
    Current Employee - Washington in Seattle, WA
    Recommends
    Neutral Outlook

    I have been working at Sur La Table full-time (More than 8 years)

    Pros

    Passionate, hard working, dedicated employees.

    Cons

    Executive team is unfocused and reactive.

    Advice to Management

    Listen more to your people.


  9. Helpful (3)

    "Lower Wages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiting Manager in Seattle, WA
    Former Employee - Recruiting Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table full-time (More than 3 years)

    Pros

    Great discount of 40% in stores online.

    Cons

    Not much communication between C level employees and managers.

    Advice to Management

    More corporate meetings.


  10. Helpful (12)

    "Good People - Disorganized Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sur La Table (Less than a year)

    Pros

    Discount, good people, good products

    Cons

    Micromanaging to the extreme. You're hired to do a job then aren't trusted to execute. If you are new to the workforce and need someone to tell you what and how to do something 24/7 then work here. If you have a brain go somewhere else. Also, HR is a negative mess.


  11. Helpful (3)

    "Love the company, but they could do a lot more to foster a core associate base that is in it for longer term."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    Pros

    Great employee discount
    Positive company
    good environment if you love food and cooking

    Cons

    Doesn't do much to encourage sales associates to stay - despite the effort associates have to put in to gain product knowledge.
    Could offer transportation stipends to employees who work at locations with no available free parking, where public transit costs add up quickly (especially on a barely-above-minimum wage hourly pay rate).

    Advice to Management

    consider incentives to encourage good core sales associate to stick around.


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