Sur La Table Reviews in Seattle, WA | Glassdoor

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Sur La Table Seattle Reviews

Updated September 6, 2017
41 reviews

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Seattle, WA Area

2.2
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Billy May
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41 Employee Reviews

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Pros
Cons
  • upper management is very resistant to change (in 39 reviews)

  • Little to no support from any higher ups within the company or management (in 15 reviews)

More Pros and Cons

  1. Helpful (4)

    "Creative Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sur La Table full-time (More than 3 years)

    Pros

    It's a smaller company so you get to know everyone you work with. Petite Fridays are a huge benefit 8 months out of the year.

    Cons

    Some departments are unorganized. Leadership is set in their ways and reluctant to change. There is no culture. The company doesn't do anything for it's employees in terms of events or special gatherings.


  2. Helpful (14)

    "Dishonest, disrespectful, clueless, and a waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Seattle, WA
    Former Employee - Corporate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sur La Table full-time (More than a year)

    Pros

    They (still) have a decent employee discount (40% on everything but electrics). There's always food in the office. Coworkers are just like you, victims of this terrible environment, so you trauma-bond with your peers.

    Cons

    Where should I start? HR is the most dishonest department I have ever seen in my career, they will lie to your face without qualms, and they're the biggest gossip in the entire company, poisoning the entire staff.

    Leadership has no clue, can't get along, changes their minds every other week, making everyone's job impossible. This is a very high-stress environment, regardless of where you're working. Don't fool yourself: you're not valued there, you're a cog, and if you don't have a "vice president" title, you're obviously an idiot, and will be treated as such.

    There is no confidence in anyone or anything, it always seems on the verge of crumbling down. Layoffs happen all the time, people leave all the time and don't get replaced to save a buck, so expect to do several people's jobs and not get paid adequately for your own.

    Merchandising is turning this company into Big Lots: cheap crap for at a constant discount. There are so many discounts there is no room to put all the signs in the stores, and still, the cheap crap is still way more expensive than you can get anywhere else. The merchandise quality is getting lower and uglier every year.

    Advice to Management

    Maybe you should stop fighting each other and realize you're on the same team?

    Leave your oversized egos at the door, and work together for the BRAND, not for your careers, especially since you seem determined to sink this ship to the ground.

    Provide training, mentorship, decent salaries, and stop beating on the store employees like they owe you money. Without these guys, there is no brand, no stores, and no executives.

    Since everyone is leaving, most of all the senior leadership, I suppose giving advice won't help, nobody will be there in a couple of weeks to heed it. Good luck to the new CEO, you got yourself a hot mess, I hope you like "challenges".

  3. Helpful (4)

    "Sonoma has nothing to worry about"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desk Jockey in Seattle, WA
    Current Employee - Desk Jockey in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sur La Table full-time (More than 3 years)

    Pros

    Most co-workers are great to work with, HR at least tries to keep folks happily employed. Discount on nice cookware.

    Cons

    Upper management hasn't changed much over the years, and are driving the clown car towards a cliff. People routinely leave with no new jobs lined up, just to get out of a toxic environment.

    Advice to Management

    Think more like a 21st century company, and also get back to the art and soul of cooking. Take a good look at the sales figures and figure out a different approach, the current strategies haven't worked for quite some time.


  4. Helpful (10)

    "Unless you are a Store Manager or a Corporate employee - Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Seattle, WA
    Former Employee - Retail Sales Associate in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sur La Table part-time (More than a year)

    Pros

    Excellent co-workers and a great environment for someone who loves to cook or entertain.

    Cons

    For a retail employee - i.e. anyone below the level of Assistant Manager in the store

    employee discount - is not taken off of the price the customer will pay, but the initial retail price. This means that 80% of the time the customer's price is lower. Considering the employee discount is the only benefit offered for part time employees, this won't get you much.

    Employee incentive contests - good in theory but since store management is almost always eligible - and they work 40 hours a week - your odds go way down.

    Corporate does not seem to listen to store level inventory suggestions - as a nationwide company they do not seem to stock stores according to the local market. We would end up with items we couldn't give away that a store 10 miles away would sell out of. And the store was constantly short of big sellers for our location.

    Point of Sale system – both hardware and software system needs serious work. The software is not intuitive at all and several functions that were used on an hourly basis were buried 3 layers deep. The registers have major glitches and they wouldn’t replace things like non-functional scanners until the ”whole system/network gets the same replacement”. Not sure if this was an excuse for something else but it made some of the day to day much more difficult.

    “Flexible” schedule – can be directly interpreted as erratic schedule. But this is pretty standard for retail.

    Advice to Management

    Stop reducing the quality of store brand goods sold and reprimanding employees for not being able to sell them. And get some better quality control on the manufacturing side of your business because you can't sell something at full price (or at all) that comes with major flaws from the factory.


  5. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    Current Employee - Sales Associate in Seattle, WA
    Current Employee - Sales Associate in Seattle, WA

    I have been working at Sur La Table part-time (More than a year)

    Pros

    Fun place to work, flexible schedule

    Cons

    Can be disorganized, they have really been cutting the number of hours for staff.


  6. Helpful (2)

    "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive in Seattle, WA
    Former Employee - Executive in Seattle, WA
    Recommends
    Neutral Outlook

    I worked at Sur La Table full-time (More than 8 years)

    Pros

    Great environment , caring dedicated people, ability to progress if you were willing to get the results. People work hard there and have high expectations.

    Cons

    Seattle has a lot of folks looking to punch a clock and do the bare minimum. If that is you - don't go to work here.

    Advice to Management

    AIm for the stars


  7. Helpful (2)

    "Enjoyed my time working there, learnt and moved on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Seattle, WA
    Former Employee - Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sur La Table full-time (More than a year)

    Pros

    Excellent work / life balance, friendly peers, nice PTO benefits, relaxed environment.

    Cons

    Salary below market, no path to grow on some departments, health benefits could be better.

    Advice to Management

    Work on health benefits, training and career grow.

  8. Helpful (4)

    "Struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Seattle, WA
    Current Employee - Management in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sur La Table full-time (More than a year)

    Pros

    Retail! Vibrant/Visible Brand. Discount. (some) passionate employees

    Cons

    poor internal business processes.
    lack of ownership
    unwillingness to change

    Advice to Management

    Make the changes necessary to improve processes.


  9. "Fun place to work in service industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends

    I worked at Sur La Table part-time (More than 8 years)

    Pros

    The potential to almost always learn something new with cooking.
    Employee discount on services and wares.

    Cons

    Same as for any service industry--service to customer higher than anything else.

    Advice to Management

    Permit employees greater autonomy and opportunities to build the team.


  10. Helpful (7)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Washington in Seattle, WA
    Current Employee - Washington in Seattle, WA
    Recommends
    Neutral Outlook

    I have been working at Sur La Table full-time (More than 8 years)

    Pros

    Passionate, hard working, dedicated employees.

    Cons

    Executive team is unfocused and reactive.

    Advice to Management

    Listen more to your people.


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