SureCall Remote Agent Reviews | Glassdoor

SureCall Remote Agent Reviews

Updated Sep 9, 2019

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3.5
51%
Recommend to a Friend
51%
Approve of CEO
SureCall President and CEO Desiree Bombenon (no image)
Desiree Bombenon
2 Ratings
  1. "Great Contact Center to work for but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Agent in Sherbrooke, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SureCall full-time for less than a year

    Pros

    Feels like family, Supportive staff, Excellent training, Room for advancement.

    Cons

    Long login process (Aprox 30 minutes), Offer higher salaries to new hires without matching them with existing employees.

    Advice to Management

    If you're going to advertise higher starting wages to new hires, please make sure it matches the present employee wages. Something needs to be done about the long login processes, (Upgraded Servers)

    SureCall2019-09-09
  2. "Ok I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Agent in Calgary, AB
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SureCall full-time for more than a year

    Pros

    Work from home...good pay....lots of hours

    Cons

    Day shifts are draining....not the best management....

    Advice to Management

    Get better management

    SureCall2019-03-10
Found 2 reviews