SureCall reviews

They promote family above anyone else, skilled or not. They lie and offer you "promotions" that never happen. They drive away good talent. They have you LIE TO CUSTOMERS but PREACH TRANSPARENCY. No one on the management team is accountable so you can expect to be someone's escape goat at some point. They will fire you without warning, or make life so miserable you want to leave. They will change your schedule without warning. They demand 24/7 availability. They will call you all hours of the day and night when they need something, regardless as to what you have going on in your personal life. The technology often does not work and it's virtually impossible to get support. Overall - this place is unbearable.

The company has a fake front they put on to sound like they care about their team, but nothing could be further from the truth. They overwork their team on all levels, then pay minimum wage as they are extremely stingy in only offering $0.50 extra for valuable bilingual agents or overnight shifts. Industry standard wage for call centers in Alberta is $18 to $20 an hour, and they only pay $15. You would have to work at least a year to get $1 raise. Benefits are almost non-existent with no coverage and only $800 health spending account for an entire year for one person, or $1,500 for a family which would barely cover one dental visit. You're looked down on and discriminated against for taking any sick days and they have no tolerance for even the most serious life or health situations interrupting your work life. Management is disorganized and dysfunctional acting like bully kids in a schoolyard picking on and shunning those they don't like. The culture is one of secrecy, lies, miscommunication, empty promises, hierarchy, it's a "members only club" where very few will ever be allowed into the "inner circle". Hard work is not appreciated or recognized, just expected. There is no way to succeed, only fail.