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SureSource Reviews

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2.5
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Reuben S. Hendell
1 Rating

18 Employee Reviews

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  1. "A decent company that's shown immense growth over the years."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good atmosphere, in depth training, encourages "outside the box" thinking. Loyal to their employees, if you are willing to work hard. Perks include an in house fitness center, an employee game room, free coffee and product samples from many of their partners. Taking care of the customer is their top priority.

    Cons

    Not a lot of room for advancement, many people in higher positions aren't going anywhere. Changes come fast and sometimes difficult to keep up.

    Advice to Management

    Listen to the people who have been with the company for a long time. They are what's helped make the company successful.


  2. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    There are a lot of great people, good working enviornment and nice building. The dynamic is creative where it can be.

    Cons

    Pay isn't great and no real room for advancement, and a pretty high turnover rate. Management doesn't listen to or care what you have to say.

    Advice to Management

    You should listen to those people who have been at the company for a while, and pay your talent enough to make them stay.

  3. Helpful (1)

    "Don't go here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Web Designer in Shelton, CT
    Current Employee - Lead Web Designer in Shelton, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SureSource full-time (More than 3 years)

    Pros

    Learned a lot on my own. The people I worked with (not management ) were great!

    Cons

    Management was completely disconnected from the worker bees. Had no idea what we did or how we did it and never talked to use. My 1 report was the most rotten people I have ever worked with. Pay was pathetic.

    Advice to Management

    Learn how to be human and appreciate and acknowledge hard work. Talk to people like their people and not dogs.


  4. Helpful (1)

    "If you aren't anbexecutive forget it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Some amazing people to work with. A team environment among those who do the work.

    Cons

    The new executive team might make things work, but only with blood, sweat and tears and no real compensation. The new guard is bringing in their own team.

    Advice to Management

    Appreciate the efforts being put in and the low salaries you provide. You are sucking people dry with no growth opportunities or compensation. Health benefits that cost up to 25% of your salary are not a benefit.


  5. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SureSource full-time (More than 8 years)

    Pros

    It's a nice place and the people are nice

    Cons

    The pay suck and the managers don't talk to each other to be on the same page or to make decisions that work the supervisor the same thing the

    Advice to Management

    Need to have a better understanding of your workers


  6. "Need to improve, people, management and process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Shelton, CT
    Current Employee - Client Services in Shelton, CT
    Doesn't Recommend
    No opinion of CEO

    I have been working at SureSource full-time (More than a year)

    Pros

    It is nice to see the results of your work on behalf of your clients.

    Cons

    Management works from old outdated model of serving as a fulfillment house. Not enough people talent to cover all the largest accounts, so the few good people there are end up being spread too thinly across too many client accounts to do a good job. Talented people leave in frustration, easily finding better paying jobs elsewhere.

    Advice to Management

    Invest in your best people. Your best people will retain your best clients and build your business. Distribute key accounts with more thought and care to preserve the relationship for the long term. CEO is a good person, but business expanding in ways that puts him out of his element. His operations person does not embrace change, which prevents the company from adapting to its new market.


  7. "Generally good people, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SureSource part-time (Less than a year)

    Pros

    I worked there for about six months doing customer service. The company's service is a good concept. Most of the other people at my level were good to work with. It's a young, growing company.

    Cons

    The company's sales concept is a good one, but most of the incoming calls are from dissatisfied customers, so being consistently nice can be tough after a while. Not much room for a hard-working but lower-level person to move up. Upper management does not take you very seriously.

    Advice to Management

    Listen more to your service reps. They are a great source of information on your clients' experience of your service.

  8. "Please don't spoil your career working for this company the way I did"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SureSource full-time (More than a year)

    Pros

    There use to be pros in the past where they use to give you bonuses once a year, somewhat match with 401k and raises but now the only pro is getting an ice cream once every other week in Summer, if you are into that then this is the job for you.

    Cons

    The management is one circle of friends who either went to the same school together or worked for the same company before joining Suresource, You will only get promoted if you are related to the management or are old friends with them. If you say anything that is not liked you will be fired of laid off and not even know what hit you. When you get hired you will feel like you are the only loved person on earth but once they get someone who knows the same as you and asked for a little less money than goodbye to you. They will save over anything, they go after the deals and don't care about any individual particularly, this is normal with most companies. The President himself use to be the director of Ecommerce and he has no background of Ecommerce, his background is in something else but because of the connections and friends around him he is where he is now, his name is Mike Mullen. In his position if this company has someone who knew what he was doing than this company would have been way way too far. their business model will not last, their stores are been taken away from them and soon this company will be forced to be acquired or will lay off workers like they do once every few months. Firing and laying off workers is something that goes on here every now and then and this can be confirmed by other employees like us who still work there.

    Advice to Management

    Exercise some loyalty and put some people who have real skills in the higher management instead of puppets.


  9. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SureSource full-time (More than a year)

    Pros

    Great group of people-- co-workers are great.

    Cons

    Small company not as many growth opportunities as with larger companies.


  10. "Poor leadership running business into the ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Shelton, CT
    Current Employee - Anonymous in Shelton, CT
    Disapproves of CEO

    I have been working at SureSource full-time (More than 5 years)

    Pros

    Casual environment, business is interesting. Offices are pretty nice.

    Cons

    Pay is terrible, as are benefits. Morale is very low. Since founder left company a few years back new leadership has been steadily destroying the business by driving away good customers and employees.The president buddies up to his technical employees only and doesn't speak much to the rest of the company. Client needs are ignored until it's too late and many larger clients have left to be replaced by smaller less profitable ones that are higher maintenance. Revolving door of employees has become less talented over the years as the company looks to save money getting positions filled with anyone who will accept the low pay instead of qualified professionals with the right experience. Another reviewer points to HR as a pro - I would too if the dept wasn't just let go and outsourced.

    Advice to Management

    Advice is for controlling investors to consider a change at the top, unless declining profits and morale is their goal


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