SureWest Communications Reviews | Glassdoor

SureWest Communications Reviews

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3.9
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SureWest Communications President, CEO, and Director Steve Oldham
Steve Oldham
12 Ratings

23 Employee Reviews

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  1. "Brief"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Roseville, CA
    Current Employee - Sales Manager in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    everything, pay, benefits, people, small company

    Cons

    small company, too many employees, sometimes get stuck in old habits

    Advice to Management

    grow quicker with reduing headcount


  2. Helpful (1)

    "They are excellent employers and treat their employees with respect."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Lenexa, KS
    Current Employee - Installation Technician in Lenexa, KS
    Recommends
    Approves of CEO

    Pros

    Competitive Pay. Salary increases yearly. Ability to grow within the company. Great family type atmosphere amongst their employees. They hold several community carnivals.

    Cons

    Must start working on Saturdays for installers. Equipment check in can be a pain. May need to go into dirty crawl spaces without seeing whats inside.

    Advice to Management

    If there is an employees interested in moving to provisioning or to I.T., I would provide them with some training.

  3. "Will the call center hire employees with a non violent felony from 3 years ago?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Roseville, CA
    Current Employee - Customer Service Representative in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    Friendly staff
    Great Pay
    Great Establishment

    I would like to know if this call center will hire people that might have something in their background such as a misdemeanor or felony. I have a felony from a car accident 3 years ago. I was offered the job through a temp agency and was curious if Surewest would have a problem with this and would take back offering me this position??? Any advice would be greatly appreciated I really would like to work for this company.

    Cons

    I have nothing bad to say about this company

    Advice to Management

    Advice on hiring?


  4. "Plant Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Plant Service Technician I in Sacramento, CA
    Former Employee - Plant Service Technician I in Sacramento, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at SureWest Communications full-time (More than 10 years)

    Pros

    Work independently.
    Work with great people.
    Great benefits.
    Great corporate culture.
    Good work/life balance.
    Entry-level to high mod-level management is trust worthy (i.e. the managers you are most likely to deal with.)

    Cons

    Work in all kinds of weather.
    Work in homes that vary greatly in terms of cleanliness (some people are pigs)
    Work on Saturdays on a rotational basis if you do not have adequate seniority.
    Recently bought by Consolidate Communications who started off their relationship with their newly acquired company (Surewest) with lies and massive layoffs.

    Advice to Management

    Don't let Consolidated Communications (new owners) completely strangle the Surewest culture. It was the culture that I valued most about this employer and Consolidated has started things off on the wrong foot. At least I got an awesome severance package and I'm not around to see that culture flounder and die. The former CEO, Steve Oldham, sold this company off to his USTA buddy, leaving a bunch of employees hung out to dry while he got a serious golden handshake.


  5. "Changing company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Roseville, CA
    Former Employee - Senior Business Analyst in Roseville, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SureWest Communications full-time (More than a year)

    Pros

    Flexibility, location, family oriented, benefits. The company is involved in a lot of local charitible organizations and contributes to the community.

    Cons

    Some upper management struggled in letting go of the "Roseville Telephone" mentallity. Legacy employees were often bitter about changes, not realizing how great the company is compared to the "real" world having been with the same company all their lives.


  6. "Great people and great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Roseville, CA
    Former Employee - Direct Sales Representative in Roseville, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at SureWest Communications full-time (Less than a year)

    Pros

    The best benefits I've ever had with a company.

    Free 50/50 internet, all TV channels in HD in 4 rooms, and unlimited telephone.

    Free gym membership to any gym of your choosing.

    Great health, vision and dental benefits.

    Very involved with the local community (e.g. SureWest Foundation)

    Cons

    Company was purchased by Consolidated. Personnel loss and changes in the company.

    Advice to Management

    Don't take away the great benefits. Do not become Comcast and start out sourcing work.


  7. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Recommends
    Approves of CEO

    I worked at SureWest Communications full-time (More than 10 years)

    Pros

    Great opportunity to learn and start a career. Also opportunity to move within company to try out other jobs. Great resources available.

    Cons

    A little old school, male dominated and tightknit.

  8. "A company that cares about it's customers and employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst
    Current Employee - Business Analyst
    Recommends
    No opinion of CEO

    Pros

    It's a great company with amazing benefits. While it can't afford to match market expectations for salary, it more than makes up for with a 6% 401(k) match, daycare assistance, paid gym memberships, and frequent team builders to keep the "family" atmosphere alive. The corporate culture is unlike anything I have ever experienced.

    Cons

    Many bottlenecks within the company. I have found that there are many positions that the company is heavily reliant upon, but there is only one or two people who can perform the tasks. If the people within these positions take time off, things seem to come to a stand still.

    Advice to Management

    Keep it up.


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    Terrific employee recognition programs (BRAVOs, Great Idea Awards, Service Awards).
    Experienced leadership
    Cutting-edge technology
    Professional, experienced Employee Relations & Recruiting staff in HR.

    Cons

    Sometimes a bureaucratic decision-making environment.

    Advice to Management

    Review competitiveness of compensation program


  10. "SureWest is a great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SureWest Communications full-time (More than 3 years)

    Pros

    The work/ company culture is awesome.
    People are wonderful, friendly, and helpful.
    Benefits are the best I have seen, monthly child care credit.
    Pay is at the top of the industry.
    Company Beliefs

    Cons

    Company has been acquired by Consolidated Communications, work environment is changing.

    Advice to Management

    Follow SureWest's culture and beliefs, employees will stay happy


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