SureWest Communications Reviews | Glassdoor

SureWest Communications Reviews

Updated March 1, 2017
23 reviews

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3.9
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SureWest Communications President, CEO, and Director Steve Oldham
Steve Oldham
12 Ratings

23 Employee Reviews

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  1. "Let all sales staff Go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Fired everyone no notice very poor

    Cons

    No notice just fired all sales staff


  2. "csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I like all of my coworkers. The location is perfect for me. Benefits are good but expensive.

    Cons

    No pay increases. No opportunity for advancement. No say so in policies or procedures. Management not in state.

    Advice to Management

    Pay increases. Give everyone opportunity for advancement. Seek feedback from employees and customers. Listen. Care.


  3. "SureWest was a fair company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of Technical Staff in Roseville, CA
    Former Employee - Member of Technical Staff in Roseville, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits. At the time that I worked there training was satisfactory for the position that I held

    Cons

    Company was sold and is no longer SureWest


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  5. "I enjoyed having the opportunity to make a meaningful contribution to the growth and success of the enterprise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    expansive responsibilities for growth. I had the ability to create, implement a sales structure that was most conducive to drive high results.

    Cons

    Not all of my functional peers were completely support of our efforts

    Advice to Management

    Ensure that functional leaders are all tied to the same objectives in effort to eliminate competing priorities


  6. "Great company"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Recommends
    Approves of CEO

    I worked at SureWest Communications full-time (More than 10 years)

    Pros

    Great opportunity to learn and start a career. Also opportunity to move within company to try out other jobs. Great resources available.

    Cons

    A little old school, male dominated and tightknit.


  7. "The Company Plays Politics in a Bad Way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SureWest Communications full-time (More than 5 years)

    Pros

    The people were friendly enough. Most came from the Roseville area and were a tight-knit group. I worked there for 6 years and met some great people.

    The company does support taking time off. No one ever discouraged you from taking a vacation or taking time off to care for sick children. Quite the opposite.

    Cons

    The company engaged in some of the worst internal politics that I have ever seen. I worked there for 6 years and had to get out. If you weren't in a clique, you didn't have any opportunity to move up. The company had a written policy of being very accepting of cross-department transfers and training, but in actuality and real-world policy, this did not happen. I would avoid working for this company until they can fix their internal structure.

    The pay increase was also terrible. They underpay their staff and try to avoid giving out pay raises, even when employees are given yearly reviews where their manager states they are exceeding expectations in all areas.

    Advice to Management

    Have an open door policy that is actually enforced. There's quite a few managers there that put on a front to their bosses, but don't actually use that policy with the people under them. In other words, they pretend to follow corporate policy to their bosses, but they don't actually follow it. Senior management was ignorant of what was going on in the lower ranks.


  8. "Great people and great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Roseville, CA
    Former Employee - Direct Sales Representative in Roseville, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at SureWest Communications full-time (Less than a year)

    Pros

    The best benefits I've ever had with a company.

    Free 50/50 internet, all TV channels in HD in 4 rooms, and unlimited telephone.

    Free gym membership to any gym of your choosing.

    Great health, vision and dental benefits.

    Very involved with the local community (e.g. SureWest Foundation)

    Cons

    Company was purchased by Consolidated. Personnel loss and changes in the company.

    Advice to Management

    Don't take away the great benefits. Do not become Comcast and start out sourcing work.


  9. "Sadly times are changing..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Roseville, CA
    Current Employee - Manager in Roseville, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SureWest Communications full-time (More than 10 years)

    Pros

    Flexible schedule. Salary in alignment with most other organizations. Works is mostly entertaining - and at times challenging.

    Cons

    New owners, old ideas. The new owners are roughly 7-12 years behind the times on technology, customer service, and inter-company relationships. The overall feeling between most internal organizations are adversarial and not productive to success. While this feeling permeates from the lower level employees - you have to assume this behavior is not only tolerated but encouraged by the mid/senior level managers.

    Advice to Management

    Might be time to haul out some dead wood and start over..


  10. "SureWest is a great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SureWest Communications full-time (More than 3 years)

    Pros

    The work/ company culture is awesome.
    People are wonderful, friendly, and helpful.
    Benefits are the best I have seen, monthly child care credit.
    Pay is at the top of the industry.
    Company Beliefs

    Cons

    Company has been acquired by Consolidated Communications, work environment is changing.

    Advice to Management

    Follow SureWest's culture and beliefs, employees will stay happy


  11. "Changing company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Roseville, CA
    Former Employee - Senior Business Analyst in Roseville, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SureWest Communications full-time (More than a year)

    Pros

    Flexibility, location, family oriented, benefits. The company is involved in a lot of local charitible organizations and contributes to the community.

    Cons

    Some upper management struggled in letting go of the "Roseville Telephone" mentallity. Legacy employees were often bitter about changes, not realizing how great the company is compared to the "real" world having been with the same company all their lives.


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