SureWest Communications Reviews | Glassdoor

SureWest Communications Reviews

22 reviews

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22 Employee Reviews

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  1. "Trying to overcome old school ways to be a more cutting edge company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Roseville, CA
    Current Employee - Anonymous Employee in Roseville, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SureWest Communications full-time (More than 5 years)

    Pros

    Management was open to culture ideas and programs
    Flexible telecommute program
    Great co-workers

    Cons

    Too many obstacles to overcome to get things done fast
    Needed more strong executive team members (some were very good, but not enough were)

    Advice to Management

    Get out and about with employees more.


  2. "Ok."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    No opinion of CEO

    Pros

    Nice and helpful associates and the people who you work with are good.

    Cons

    Management is disconnected. It's all about the job and not the people.

    Advice to Management

    Your employees should come first.


  3. "Will the call center hire employees with a non violent felony from 3 years ago?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Roseville, CA
    Current Employee - Customer Service Representative in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    Friendly staff
    Great Pay
    Great Establishment

    I would like to know if this call center will hire people that might have something in their background such as a misdemeanor or felony. I have a felony from a car accident 3 years ago. I was offered the job through a temp agency and was curious if Surewest would have a problem with this and would take back offering me this position??? Any advice would be greatly appreciated I really would like to work for this company.

    Cons

    I have nothing bad to say about this company

    Advice to Management

    Advice on hiring?


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  5. Helpful (1)

    "They are excellent employers and treat their employees with respect."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Lenexa, KS
    Current Employee - Installation Technician in Lenexa, KS
    Recommends
    Approves of CEO

    Pros

    Competitive Pay. Salary increases yearly. Ability to grow within the company. Great family type atmosphere amongst their employees. They hold several community carnivals.

    Cons

    Must start working on Saturdays for installers. Equipment check in can be a pain. May need to go into dirty crawl spaces without seeing whats inside.

    Advice to Management

    If there is an employees interested in moving to provisioning or to I.T., I would provide them with some training.


  6. "SureWest"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service in Roseville, CA
    Current Employee - Field Service in Roseville, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good Pay and benifits, Excellent regular employees.

    Cons

    Management only promots ILEC Techs. Layoffs are big now, and hireing temps to replace seasoned Techs. Bad for customer service.

    Advice to Management

    If you want to have SureWest as a superior service provider, keep your seasoned personable techs in the customer contact.


  7. "SureWest heading in the wrong direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Supply Attendant in Roseville, CA
    Former Employee - Lead Supply Attendant in Roseville, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working with leading edge technology

    Cons

    Management not chosen by expertise the the field

    Advice to Management

    Listen to your long term employees, they are an invaluable resource.


  8. "Brief"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Roseville, CA
    Current Employee - Sales Manager in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    everything, pay, benefits, people, small company

    Cons

    small company, too many employees, sometimes get stuck in old habits

    Advice to Management

    grow quicker with reduing headcount


  9. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roseville, CA
    Former Employee - Anonymous Employee in Roseville, CA
    Recommends
    Approves of CEO

    Pros

    Terrific employee recognition programs (BRAVOs, Great Idea Awards, Service Awards).
    Experienced leadership
    Cutting-edge technology
    Professional, experienced Employee Relations & Recruiting staff in HR.

    Cons

    Sometimes a bureaucratic decision-making environment.

    Advice to Management

    Review competitiveness of compensation program


  10. "A company that cares about it's customers and employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst
    Current Employee - Business Analyst
    Recommends
    No opinion of CEO

    Pros

    It's a great company with amazing benefits. While it can't afford to match market expectations for salary, it more than makes up for with a 6% 401(k) match, daycare assistance, paid gym memberships, and frequent team builders to keep the "family" atmosphere alive. The corporate culture is unlike anything I have ever experienced.

    Cons

    Many bottlenecks within the company. I have found that there are many positions that the company is heavily reliant upon, but there is only one or two people who can perform the tasks. If the people within these positions take time off, things seem to come to a stand still.

    Advice to Management

    Keep it up.


  11. "Extensive experience in operations support and engineering of both TDM and Metro Ethernet optical networks."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Network Services Engineer
    Current Employee - Senior Network Services Engineer
    Recommends

    Pros

    Ability to work in a small, close knit team to create and implement solutions to network issues.
    Company culture makes coming to work more pleasurable.

    Cons

    Home-grown database solutions tend to be cumbersome at times.

    Advice to Management

    Concentrate on development of interacvtive database solutions to effectively address specific work group criteria and facilitate productivity..



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