SurveyMonkey Reviews in Palo Alto, CA | Glassdoor

SurveyMonkey Palo Alto Reviews

36 reviews

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Palo Alto, CA

3.4
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SurveyMonkey CEO Zander Lurie
Zander Lurie
14 Ratings

36 Employee Reviews

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Pros
  • has excellent work-life balance, open culture (in 18 reviews)

  • Great benefits, free food, people are nice, bonus (in 12 reviews)

Cons
  • Some growing pains as it grows from small start-up culture to medium-sized business (in 5 reviews)

  • Wasn't ready for a sales team at the time I joined (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    SurveyMonkey has a great business and a good strategy to build on its franchise in online surveys. The culture is very pro-employee and the company is a leader in silicon valley for diversity and gender equality. Coworkers are friendly, welcoming and passionate about the company and the mission. There are lots of perks: the company provides lunches and breakfasts, Caltrain subsidies, and a speaker series and lots of training. The new san mateo office is swank with lots of cool workspaces that are not cubes. The culture is open (no offices) and senior management is very approachable. The product and brand are well known and loved and the business is very strong and profitable. The new products are showing a lot of promise.

    Cons

    Like most companies this size, sometimes sr management wants to do more than the company can reasonably accomplish and sometimes its not always clear how decisions get made. The new CEO is bringing a lot of change and new employees as the company grows.

    Advice to Management

    Keep the focus on performance and growth, but don't lose the work life balance and continue to be a leader in diversity!


  2. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Palo Alto, CA
    Former Employee - Accountant in Palo Alto, CA
    Recommends
    Positive Outlook

    I worked at SurveyMonkey (More than a year)

    Pros

    Flex time off, health programs, nice people. Everyone knows each other

    Cons

    keeps on moving, small building,

  3. Helpful (1)

    "Great Product, Amazing People, Progressive Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Director in Palo Alto, CA
    Current Employee - Engineering Director in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    * Friendly, intelligent people
    * Free food several times a week
    * Great offices, with better on the way
    * and on and on

    Cons

    * Lots of legacy code presents some challenges
    * Organization is siloed by product area making cross-team collaboration more difficult

    Advice to Management

    You're on the right track. Keep being transparent and open, and don't be afraid to take some risks!


  4. Helpful (1)

    "Great environment but going through change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Palo Alto, CA
    Current Employee - Software Engineer in Palo Alto, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    Smart and nice people, near Caltrain (and they provide GoPass), work/life balance very good

    Cons

    Leadership could be stronger to keep the focus narrow, recent turnover

    Advice to Management

    Find out why long-timers are leaving, product & eng. should make hard decisions to focus on a select number of things to increase quality of work and avoid spreading resources too thin. Better to do a few things with excellence then a lot of things with mediocrity.


  5. Helpful (1)

    "Solid business with big opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook

    I have been working at SurveyMonkey full-time

    Pros

    - great benefits
    - work life balance
    - stable business model

    Cons

    - needs to invest in innovation

    Advice to Management

    See cons.


  6. Helpful (5)

    "Lacking in taking care of ALL employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at SurveyMonkey full-time (More than a year)

    Pros

    Core values
    Paid Time Leave
    Some Execs
    Office space

    Cons

    Transparency
    Equal benefits/salary to people doing the same job
    All the changes have got people lacking confidence in their position


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - QA Engineer in Palo Alto, CA
    Current Intern - QA Engineer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey as an intern (Less than a year)

    Pros

    Great company, helpful employees, catered lunches, game room, good culture. No offices, everyone is very helpful and smart and communication is open.

    Cons

    Loose management, can be good and bad. A few employees seem a little inexperienced for their positions.

  8. Helpful (4)

    "Senior Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    Terrific culture and mission and team

    Cons

    Working through transition in management

    Advice to Management

    Make the hard choices


  9. "Pretentious, Petulant and a bit Poisonous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Palo Alto, CA
    Former Contractor - Anonymous Contractor in Palo Alto, CA
    Doesn't Recommend
    Negative Outlook

    I worked at SurveyMonkey as a contractor

    Pros

    Good Work-Life Balance
    Catered Lunches twice a week
    There is a small handful of good people that you will work with
    If you're not in QA you have it pretty good

    Cons

    Unacceptable QA Management Practices:

    Many QA Contractors are forced to work on a month-to-month basis sometimes up to a year or longer. QA Management should be ashamed of themselves. I can't believe any company would make employees work like that. Not knowing if you have a job every 3 weeks.

    SurveyMonkey prides itself on caring about human rights. They have LGBT banners hanging in the hallways and talk about how compassionate they are to diversity and human rights. But that mentality doesn't seem to exist for their own employees in the QA Dept.

    There is literally no contact from your manager for the most part. Forget about any kind of mentoring or guidance. You'll be working on your own and expected to get up to speed about how the company works, etc, by your own means. Layoff notices are sent via instant messenger...brilliant!

    Project Managers can barely manage their own tasks. The simplest task such as creating a standup meeting seems to be very challenging for Project Managers. Multiple stand-ups for different projects will be scheduled at the same time. When you can't make it to one of them (because you know, it's impossibility??) you'll get complaints from the Project Managers with a petulant attitude. Stand-ups usually end up being an hour long scoping meeting. And these are led by "Certified Scrum Masters"?

    People are leaving in DROVES over the last year, like they are running from the plague. But I've stayed loyal to the company and never left. Yet, they still refuse to invest in QA and the people that are here and know the product well.

    Last, one thing SurveyMonkey doesn't tell you in advance, is that you will have to park in one of the most disgusting parking garages in Palo Alto. You'll encounter homeless sleeping in there, a possible robbery and sometimes even feces. The parking spaces are super small and the garage is always packed. You'll get the occasional dirty note left on your car because someone had to squeeze into their car next to you. The company parking spots are saved for "valued" employees.

    Advice to Management

    You should sprinkle some of that pretentious, magical human rights unicorn dust on your QA Dept. You'll be amazed at what happens!


  10. Helpful (9)

    "Adios Sales team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Palo Alto, CA
    Former Employee - Sales Representative in Palo Alto, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SurveyMonkey (More than a year)

    Pros

    The people there are amazing, and before the lay off, you really felt as though they cared. Great benefits, great team.

    Cons

    It really came down to the investors were more important than the 140 people laid off.

    Advice to Management

    Good luck turning the company back around. I feel as though the sales team was cut too deeply. We really could have used some soft landings within the company for certain people who really had valuable skills. I think you missed out on some great employees.


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