SusieCakes Reviews | Glassdoor

SusieCakes Reviews

Updated February 12, 2019
75 reviews

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3.5
StarStarStarStarStar
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Recommend to a friend
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SusieCakes Founder Susan Sarich
Susan Sarich
50 Ratings

Employee Reviews

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Pros
  • "Growing company that lives the value of developing team members by constantly promoting from within" (in 6 reviews)

  • "Delicious baked goods, dog-friendly, clean facility" (in 6 reviews)

Cons
  • "The work life balance can be hard to achieve if you are like me and devoted to your job and want to make a happy, fun working environment" (in 8 reviews)

  • "Very untrustworthy upper management, more specifically human resources" (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "A great place to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SusieCakes full-time

    Pros

    If you're looking for upward mobility, training and a place where you can truly make a career, SusiecCakes is one of the best in the hospitality/culinary industry. They provide ample education/training for employees and invest in those that want to move up. There is fantastic work/life balance, a rarity in the industry. This is a company where you can make lifelong colleagues and friends. And who doesn't love a place where sampling amazing desserts is part of the job description? Fast-paced and fun, a career not just a job, SusieCakes is a place I loved being and will always cherish.

    Cons

    With any business, there can be growing pains on occasion and change can be difficult. But despite any changes, SusieCakes has stayed true to the values over the years and has never compromised on the quality of their goods and service.

    Advice to Management

    Keep it up. Invest in those that want to grow.

    SusieCakes Response

    Sep 20, 2018 – Talent Acquisition Manager

    Thank you for your time and candor. From the beginning, SusieCakes has been committed to providing a workplace that surpasses industry expectations. We appreciate your patience and for upholding our... More


  2. "Best Place ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SusieCakes full-time

    Pros

    Fun place to work, great team, great environment

    Cons

    Being around so much delicious food and not being able to eat it

    SusieCakes Response

    Nov 25, 2018 – Talent Acquisition Manager

    We appreciate you posting a review. We can understand the temptation being around our baked goods during the work day, but hope you were able to take advantage of our pastry benefit after your... More

  3. "No consistency between management standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services in Los Angeles, CA
    Former Employee - Guest Services in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at SusieCakes part-time (More than a year)

    Pros

    Fun coworkers, get to take home "end of day" goods.

    Cons

    No feeling of growth, poor training system.

    Advice to Management

    Train better!


  4. "It was good at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager
    Current Employee - Assistant General Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SusieCakes full-time (More than a year)

    Pros

    Employee discount, good for experience

    Cons

    Small team with lots of drama, entitled customers, upper management will always be on the customers side even when you’re following policy that THEY have set, constant change in policies without notice, long hours during the holidays

    Advice to Management

    Listen to your employees, learn to praise when necessary, not just recognize the bad

    SusieCakes Response

    Feb 4, 2019 – Talent Acquisition Manager

    Thank you for taking the time to provide feedback. When we have changes in policy, we roll them out in scheduled weekly or monthly meetings. The intent of these updates is to ensure we have... More


  5. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services
    Current Employee - Guest Services
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at SusieCakes full-time (More than a year)

    Pros

    Tips and sweets to take home.

    Cons

    No holiday pay.
    No vacation unless you're friends with managers.

    Advice to Management

    Managers, help your team. Being inside the office all day eating and texting isn't professional, go home and do that. Help those who need help with making boxes, cleaning and covering CT and GS break or lunch times. Sometimes we don't take our 10 min breaks because GS 1 and management want to chill inside the office gossiping and laughing while everyone else is working hard

    SusieCakes Response

    Jan 31, 2019 – Talent Acquisition Manager

    Thank you for your time. We strongly recommend you reach out to your Market Manager or the anonymous Team Member Hotline to provide feedback and accountability for your management team. The... More


  6. "Not what it was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Culinary Supervisor in San Francisco, CA
    Current Employee - Culinary Supervisor in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SusieCakes full-time (More than 3 years)

    Pros

    -Pet reimbursement
    -Great teams at a lower level
    -Employee discount

    Cons

    -Scary high turnover rate for management

    SusieCakes Response

    Nov 25, 2018 – Talent Acquisition Manager

    Thanks for taking a moment to share your thoughts. We highly recommend you reach out to your Market Manager to discuss areas where you feel we are falling short. Our turnover rate for team members... More


  7. "Highly Recommend for Hospitality/Food/Baking Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in San Francisco, CA
    Former Employee - General Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SusieCakes full-time (More than 8 years)

    Pros

    I had many wonderful experiences and opportunities with this company. They care about their employees and make every effort to show that. The product is top notch and I met so many life long friends working here. I think it is one of the best places to work if you are looking for a food/hospitality/baking position/career. There is lots of room for growth (the company is expanding constantly) and great benefits. I also loved that they have solid purpose and values and value honesty above all else.

    Cons

    As with any job in the retail field, flexibility is a must and weekend, evening and weekend availability is expected. The work life balance can be hard to achieve if you are like me and devoted to your job and want to make a happy, fun working environment. The company is growing which means lots of jobs down the pipeline but also losing some of its small business appeal/charm. There aren't a ton of opportunities above store management but I am sure there will be eventually as the company continues to grow.

    Advice to Management

    My advice would be to focus more on training in general as well as support of the management team. I feel many times team members didn't get the focused, one-on-one training they needed to succeed. And management didn't get the support or assistance to get their teams trained properly. Also, would liked to have had more training opportunities for managers to learn to be better managers and learn about new workplace techniques and tools to better manage employees.

    SusieCakes Response

    Nov 25, 2018 – Talent Acquisition Manager

    Thank you for taking the time and effort to provide us with your detailed thoughts. We appreciate you coming along for the ride throughout our growth in the years you spent with us. To your point, we... More

  8. Helpful (3)

    "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at SusieCakes full-time

    Pros

    Free birthday cakes and steady schedule

    Cons

    No work life balance. No training. We don’t get paid for holidays.

    Advice to Management

    Fully train employees.

    SusieCakes Response

    Oct 19, 2018 – Talent Acquisition Manager

    Thank you for contributing thoughts on your experience. Please reach out to your market manager as soon as possible to discuss your development plan, as we do have a training process for all... More


  9. "Started off great! Didn’t go as I thought..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service I in San Francisco, CA
    Former Employee - Guest Service I in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SusieCakes full-time (More than 3 years)

    Pros

    -50 % off
    -Free take home every night
    -Tips
    -Hours were consistent

    My personal journey...It was not a bad few years, in fact I really liked working at SusieCakes. Along with every job, leave your emotions at the door the best you can. Business is business so don’t take it so personal. (I learned this to be extra helpful during my time with SusieCakes.)
    Now granted...It certainly had its moments but what job doesn’t. I was offered a higher position on the spot and worked for the company over 2 years. I loved my coworkers, the guests weren’t too bad, and hours were usually consistent.
    I became full-time and couldn’t wait to move up to an asst gen manager. That’s when things got sticky...
    Being a supervisor (as they call, manager on duty aka “MOD”) really showed me a side of SusieCakes that didn’t mesh well with me. There is a TON of excessive drama, a lot of the team bring their personal life with them to work daily, I found no one performing “One Team One Goal” ever...it was all a bit much if I’m being honest.
    In addition, the turnover rate is excruciatingly high. We could never get someone to interview and positions were constantly being redefined, altered or cut entirely.
    Susan and Houston are beyond kind and loving. You don’t see them but 1X/mo but they’re super kind! The VP and HR on the other hand...very difficult to communicate with and talk a bit low upon you.
    I recommend this place for someone in college needing PT hours...it isn’t a long life career like I thought it would be. All the folks with the company for several years are all great friends of Susan herself. Anyway thanks for reading.

    Cons

    -Communication
    -Attitudes
    -OTOG was never in play

    Advice to Management

    Honestly? Be in the “know” about how your managers are to others. Alert yourself about the comments made on a constant basis that violate HR... Open your eyes a little more and help team members GROW and get RAISES! Reach out!!

    SusieCakes Response

    Oct 5, 2018 – Talent Acquisition Manager

    Thank you for the feedback. We always value honesty and transparency, striving to learn and grow from any missteps along the way. We take all team member concerns seriously and in the months that... More


  10. "Wonderful company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SusieCakes full-time

    Pros

    The people are amazing and the company really cares for its employees

    Cons

    Working weekends/holidays, but that comes with the industry

    SusieCakes Response

    Sep 20, 2018 – Talent Acquisition Manager

    Thank you for taking a moment to reflect on your experience. We wish you the best!