SusieCakes Reviews

Updated Jul 9, 2020

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3.8
70%
Recommend to a Friend
90%
Approve of CEO
SusieCakes Founder Susan Sarich
Susan Sarich
70 Ratings
Pros
  • "The product is unbeatable and it's still my go to bakery of choice(in 15 reviews)

  • "One of my favorite things about SusieCakes, is the big opportunity for development and career growth our team members can take advantage of(in 9 reviews)

Cons
  • "I had 2 "must-haves" - an exceptional company culture that I could believe in and a good work-life balance(in 11 reviews)

  • "The few rude people that work there are extremely fake and do not treat other employees kindly, especially those in higher positions within the bakery(in 10 reviews)

More Pros and Cons
  1. "Love, Loved it!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SusieCakes full-time for more than 5 years

    Pros

    Best Company/Owners. Great product and guests.

    Cons

    None, except you'll want to eat Everything.

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  2. Helpful (1)

    "More Negative than Positive"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant General Manager in Studio City, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SusieCakes full-time for more than a year

    Pros

    Fellow team members for the most part are awesome and work hard, free baked goods to take home at the end of the day, everything is made from scratch and fresh, you have the freedom to help guests create their dream cake and truly “make days better” (part of the company’s mission statement).

    Cons

    Upper management does not support staff on the floor when busy (or in general), they would rather be in the office hiding from guests and rely on everyone else to do the work. Management is gossipy, unprofessional, and will speak ill of you to other employees instead of giving constructive feedback directly to better their staff. They claim they support “work/life balance” though if you aren’t willing to bend over backwards for them it is seen as a negative, they will guilt you to conform to their needs. SusieCakes lives by “the customer is always right” mentality and guests take advantage of this by being rude to staff, falsifying issues in order to get free credit or free items constantly, and the company will not try and understand the situation fully. Culinary Team segregates themselves from Guest Service, they think they are superior though it should be a ‘one team, one goal’ mindset.

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  3. "Good for a part time job. Period"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Guest Services in Calabasas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SusieCakes part-time for more than a year

    Pros

    free cupcakes and cakes nice manager flexible schedule

    Cons

    Moody bakers who treat GS differently based on their mood that day

  4. Helpful (1)

    "I miss you SusieCakes!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook

    I worked at SusieCakes part-time for less than a year

    Pros

    Great Coworkers, Easy Going Management, Flexible Scheduling, Free Baked Goods

    Cons

    Not enough staff at my location, on and off training

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  5. Helpful (1)

    "Not so “sweet”"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Approves of CEO

    I worked at SusieCakes full-time

    Pros

    Great co-workers and upper management support.

    Cons

    Being treated horribly by customers whose complaints just get them gift cards to come back and treat us horribly again. The culture and values of the company mean well, but what they really value is underpaying the employees and rapidly opening stores when they aren’t able to staff what they already have. Managers have been leaving the company in significant numbers.

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  6. Helpful (1)

    "Not Ideal"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Guest Services in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SusieCakes part-time for more than a year

    Pros

    Free sweets and opportunity for more hours if wanted

    Cons

    Difficult to work up the ladder, work environment isn't ideal, a majority of women work here, not paid a liveable wage...etc

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  7. "Good company"

    4.0
    Former Employee - Guest Services 

    I worked at SusieCakes part-time

    Pros

    Free cupcakes, super nice customers

    Cons

    Not really that many cons

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  8. "Growth Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SusieCakes full-time

    Pros

    Growth brings career opportunities; delicious product; solid team members; competitive compensation and benefits. Note: an example of growth - over the last 7yrs, SusieCakes has opened 20 locations while Sprinkles has added 12 locations.

    Cons

    High standards require a commitment to excellence which is not really a Con but a reality of running a successful business.

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  9. "The grass is always greener at SusieCakes!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bakery Team Member in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SusieCakes full-time for more than 10 years

    Pros

    Our hiring process is more in depth than other companies due to wanting to find the right person for the right job and making sure they fit in to each individual team. We use all natural ingredients and bake from scratch daily which is not always easy but shows integrity. We live our values including being honest and taking celebrations seriously. The CEO and Home Office team can be tough but they have made me a better leader. Opportunities at SusieCakes are endless and have even worked with some team members who have moved to a different location and not able to return FT from maternity leave to work from remote locations to continue to live the values of the company.

    Cons

    Sometimes training takes a back seat due to rapid growth but we hired a new training and development team this year.

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  10. "A fantastic and balanced company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SusieCakes full-time

    Pros

    SusieCakes is a fantastic and fun company to work for. Who wouldn't want to work in a place where we help our guest connect through celebration! There is a great team environment in the bakeries where you feel welcomed and part of a team. Also, SusieCakes is experiencing healthy growth so it is a great time to be with the company. One of my favorite things about SusieCakes, is the big opportunity for development and career growth our team members can take advantage of. Team members who perform well and have interest can be promoted to leads and managers. At the same time, the company culture offers a good balance of work and home life. You can really see this in the bakery hours of operation. The company is quite organized when it comes to supporting new team members in training. They are also investing a lot into their employees because they really value their team members.

    Cons

    There are no real downsides.

Found 103 reviews