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SusieCakes

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SusieCakes

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SusieCakes Reviews

Updated Apr 1, 2022

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Found 146 of over 149 reviews

3.6
62%
Recommend to a Friend
90%
Approve of CEO
SusieCakes Founder Susan Sarich
Susan Sarich
99 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great people and culture at susiecakes(in 12 reviews)
  • "Great products, friendly team members to work with, happy guests(in 9 reviews)
  • "Great coworkers you become a family(in 8 reviews)
  • "Good benefits including 401k(in 7 reviews)
  • "I have never had a doubt that the culture was lost or gone and that my voice wasn’t heard.(in 4 reviews)
Cons
  • "Pay is low in comparison to other local bakeries.(in 10 reviews)
  • "the upper management is horrible, the CEO is pompous, susie says learn to 'play the game' or you won't last, the company is growing too fast and the 'cracks' are getting bigger, there is no personal growth and as far as training goes it's non(in 9 reviews)
  • "Management is abysmal.(in 8 reviews)
  • "Long hours (sometimes)(in 7 reviews)
  • "No work/life balance like they say.(in 6 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of SusieCakes and is not affected by filters.

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  1. 5.0
    Current Employee

    Good cakes

    Feb 18, 2022 - RBT - Registered Behavior Technician in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love Autism a lot

    Cons

    Kids who don’t like cupcakes with sprinkles

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  2. 2.0
    Former Employee, less than 1 year

    Poor benefits

    Mar 22, 2022 - Shift Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relatively easy job as long as you can keep preorders up to date and organized. Customers can come in and order from a fixed customization menu so items don't get too complicated. Benefits for those with a busier schedule at entry level positions are helpful towards scheduling and

    Cons

    Benefits don't really kick in unless you work for 2 years or more. Kitchen employees are allowed to be as brash as they like and lack teamwork capabilities. Upper management is still changing and can lead to odd confusions.

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  3. 2.0
    Former Employee, less than 1 year

    Favoritism

    Mar 12, 2022 - Team Lead in Del Mar, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits and employee discounts..that’s about it

    Cons

    The company protects itself and not its employees. I was harassed by one of my coworkers and had witnesses but management didn’t do anything about the situation. Even when I explained how terribly I felt coming into work, I was told that they were scared to fire the employee that was harassing me because they might sue the company.

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  4. 3.0
    Former Employee, less than 1 year

    Great Team Relationships; Difficult Customers and Corporate HQ

    Feb 2, 2022 - Server in Palo Alto, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - strong team bonds and people who were willing to support you - free excess baked goods and big discounts for team members - reliable scheduling and decently open communication about making schedules flexible - some opportunities to grow or at least learn new things

    Cons

    - extremely difficult to work with customers often demanding and entitled - team members sometimes required to lie to customers - cross-company layoffs during start of COVID to call 3 months later asking if we wanted to return - extremely heavy-handed HQ that emphasized strict processes and corporate standards despite team member health (mental included), individual moral standards, and store bandwidth (often understaffed and extremely busy)

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  5. 5.0
    Former Employee, more than 3 years

    Great Environment

    Feb 16, 2022 - Assistant Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pros: -Great benefits -Career advancement possible -Owner truly cares about the business -Great work environment -Cross training available

    Cons

    Cons: -Hours would be reduced during slow season, which is expected -Open certain holidays

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  6. 5.0
    Former Employee, more than 1 year

    Fun

    Jan 13, 2022 - Celebration Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place for advancement and recognition. Good company values and working environment.

    Cons

    Like anywhere there are always cons, mostly certain employees being too competitive and game playing but never disciplined. Made for an uncomfortable work environment at times.

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  7. 3.0
    Current Employee, more than 1 year

    Great Learning Opportunity

    Mar 13, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to learn and growth potential can be good.

    Cons

    Teams are small, days can be long, work/life balance is not great.

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  8. 1.0
    Former Employee, less than 1 year

    meh

    Mar 14, 2022 - Team Member 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    cupcakes, free baked goods, some culinary experience

    Cons

    long hours, little pay, high expectations

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  9. 3.0
    Former Employee, less than 1 year

    Ok place to work

    Jan 20, 2022 - Assistant Store Manager in Brentwood, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Doesnt open super early or close late. You also have someone working with you all the time.

    Cons

    They dont treat management fairly. They choose their favorite and work the other Asm.

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  10. 3.0
    Former Employee, less than 1 year

    Okay

    Jan 12, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Feee Baked goods, tips on occasion

    Cons

    Overworked, not appreciated, underpaid, management doesn’t care about employees

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Viewing 1 - 10 of 146 Reviews

SusieCakes Reviews FAQs

SusieCakes has an overall rating of 3.6 out of 5, based on over 149 reviews left anonymously by employees. 62% of employees would recommend working at SusieCakes to a friend and 66% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.

According to anonymously submitted Glassdoor reviews, SusieCakes employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at SusieCakes. This rating has decreased by -10% over the last 12 months.

62% of SusieCakes employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SusieCakes 3.2 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at SusieCakes to be career development, coworkers and the cons to be culture, management, benefits.

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SusieCakes photo of: Happy International Women's Day!
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