Susquehanna Bancshares Reviews | Glassdoor

Susquehanna Bancshares Reviews

60 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Susquehanna Bancshares Chairman, President, and CEO; Chairman, Susquehanna Bank William J. Reuter
William J. Reuter
23 Ratings

60 Employee Reviews

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Pros
Cons
  • SBI was bought by BB&T and my job was re-located to another state (in 4 reviews)

More Pros and Cons

  1. "Former Employee Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk and Control Analyst III in Manchester, MD
    Former Employee - Risk and Control Analyst III in Manchester, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Susquehanna Bancshares (More than 3 years)

    Pros

    A nice place to work.

    Cons

    I have nothing to mention

    Advice to Management

    Nothing to mention


  2. "Good while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Operations Supervisor in Philadelphia, PA
    Former Employee - Branch Operations Supervisor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Susquehanna Bancshares full-time (More than 3 years)

    Pros

    Best training program I've seen in 10+ years of banking.
    Flexible and adaptable staffing solutions.
    Quality products and services covering all conceivable banking needs, either in-house or with dedicated affiliates.

    Cons

    Payscales were low, promotions were politically motivated, raises were minimal, branch staffing was insufficient at most locations, and overabundant at others based on the branch in question's relationship with regional management.

    Advice to Management

    Shouldn't have sold to BB&T - should have cleaned house of the politically motivated Regional Management and focused on brand and branch building in the greater metropolitan area.


  3. "Great working place in the Banking Industry."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Lancaster, PA
    Former Employee - Anonymous Employee in Lancaster, PA
    Recommends

    I worked at Susquehanna Bancshares full-time

    Pros

    A great team of coworkers.

    Cons

    I found that there were too many changes.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Senior Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lititz, PA
    Current Employee - Anonymous Employee in Lititz, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Susquehanna Bancshares (More than 3 years)

    Pros

    The company has associates of great character and is family oriented

    Cons

    The Bank has been Acquired by BB&T


  6. "Great team employees and location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Lititz, PA
    Current Employee - Senior Financial Analyst in Lititz, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Employees care about each other, the customers, and the end product

    Cons

    Need more up to date technology to assist employees in completing their work. Should purchase and install upgrades sooner.

    Advice to Management

    Wish you wouldn't have sold, but understand it's a business decision


  7. Helpful (1)

    "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at Susquehanna Bancshares part-time

    Pros

    They are very supportive of employees; encourage promotion from within.

    Cons

    Things have become very micro-managed over the past year.


  8. "Solid company, benefits cost too much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processor II in Hagerstown, MD
    Former Employee - Processor II in Hagerstown, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    can apply between branch banking and loan center. I started as a teller and transferred to the loan center.
    Flexible hours at the loan center
    Got 40 hours/week

    Cons

    Took a pay cut when I left, but still made more money. Their benefits cost too much!
    There are definitely departments that were better than others to work in.

    Advice to Management

    some departments were over staffed while others were under staffed. Spend the money and use more temps since people are not cross trained outside of their department.


  9. "The Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Operations Supervisor in Philadelphia, PA
    Current Employee - Branch Operations Supervisor in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Susquehanna Bancshares full-time (More than 8 years)

    Pros

    Development, strong sales focus but it's not pushy, and free-will (for the time being, lately it's becoming more micromanage-ey).

    Cons

    Communication, unclear expectations, job description usually doesn't match what you do every day. In one day, I could be 4 different people, every job description different. That's too much on anybody.

    Advice to Management

    Just because the volume of a branch isn't particularly something to shout about, consistently average, doesn't mean they aren't working hard. Go in there yourself and do observations and truly see what we do. There is so much meaning behind what we do.


  10. "branch manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Allentown, PA
    Current Employee - Branch Manager in Allentown, PA

    I have been working at Susquehanna Bancshares full-time (More than 10 years)

    Pros

    co-workers, branch environment, work week hours are good, pay is average, PTO time, presently needs based selling.

    Cons

    computer programs out dated and very time consuming, too much documenting of every customer interaction, coaching, phone calls etc. on paper and in computer, (double work) Better goal incentives should be paid to all workers that achieve their goals. Bank is becoming a micro -managing company with more stress put on employees to sell. If you are in a busy branch, you will become over-worked. Upcoming merger may demand more sales on branch employees.

    Advice to Management

    Keep need based selling to customers. DO NOT make employees become Robot Bankers. Please no scripts, customers hate them and can tell when employees are pushed to act in a certain way. Big bank selling techinques do not work.


  11. "It's all about who your manager is!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Lititz, PA
    Current Employee - Analyst in Lititz, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Susquehanna Bancshares full-time (More than 5 years)

    Pros

    If you're customer facing, there's a lot of opportunities to get bonuses and incentives. There's more job security too.

    Cons

    The company is due to be acquired by BB&T in June 2015. Non facing employees are going to be let go.

    Advice to Management

    Be more forthcoming about the changes in the organization and be more visible. You're out of sight and disconnected.



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