Susquehanna Bancshares Reviews | Glassdoor

Susquehanna Bancshares Reviews

22 reviews

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3.0
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Susquehanna Bancshares Chairman, President, and CEO; Chairman, Susquehanna Bank William J. Reuter
William J. Reuter
11 Ratings

22 Employee Reviews

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Pros
Cons
  • SBI was bought by BB&T and my job was re-located to another state (in 4 reviews)

More Pros and Cons

  1. "Good while it lasted"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Operations Supervisor in Philadelphia, PA
    Former Employee - Branch Operations Supervisor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Susquehanna Bancshares full-time (More than 3 years)

    Pros

    Best training program I've seen in 10+ years of banking.
    Flexible and adaptable staffing solutions.
    Quality products and services covering all conceivable banking needs, either in-house or with dedicated affiliates.

    Cons

    Payscales were low, promotions were politically motivated, raises were minimal, branch staffing was insufficient at most locations, and overabundant at others based on the branch in question's relationship with regional management.

    Advice to Management

    Shouldn't have sold to BB&T - should have cleaned house of the politically motivated Regional Management and focused on brand and branch building in the greater metropolitan area.


  2. Helpful (1)

    "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Philadelphia, PA
    Current Employee - Customer Service Representative in Philadelphia, PA

    I have been working at Susquehanna Bancshares part-time

    Pros

    They are very supportive of employees; encourage promotion from within.

    Cons

    Things have become very micro-managed over the past year.

  3. "Solid company, benefits cost too much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Processor II in Hagerstown, MD
    Former Employee - Processor II in Hagerstown, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    can apply between branch banking and loan center. I started as a teller and transferred to the loan center.
    Flexible hours at the loan center
    Got 40 hours/week

    Cons

    Took a pay cut when I left, but still made more money. Their benefits cost too much!
    There are definitely departments that were better than others to work in.

    Advice to Management

    some departments were over staffed while others were under staffed. Spend the money and use more temps since people are not cross trained outside of their department.


  4. "branch manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Allentown, PA
    Current Employee - Branch Manager in Allentown, PA

    I have been working at Susquehanna Bancshares full-time (More than 10 years)

    Pros

    co-workers, branch environment, work week hours are good, pay is average, PTO time, presently needs based selling.

    Cons

    computer programs out dated and very time consuming, too much documenting of every customer interaction, coaching, phone calls etc. on paper and in computer, (double work) Better goal incentives should be paid to all workers that achieve their goals. Bank is becoming a micro -managing company with more stress put on employees to sell. If you are in a busy branch, you will become over-worked. Upcoming merger may demand more sales on branch employees.

    Advice to Management

    Keep need based selling to customers. DO NOT make employees become Robot Bankers. Please no scripts, customers hate them and can tell when employees are pushed to act in a certain way. Big bank selling techinques do not work.


  5. "It's all about who your manager is!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Lititz, PA
    Current Employee - Analyst in Lititz, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Susquehanna Bancshares full-time (More than 5 years)

    Pros

    If you're customer facing, there's a lot of opportunities to get bonuses and incentives. There's more job security too.

    Cons

    The company is due to be acquired by BB&T in June 2015. Non facing employees are going to be let go.

    Advice to Management

    Be more forthcoming about the changes in the organization and be more visible. You're out of sight and disconnected.


  6. Helpful (1)

    "Call Center is good starter job for College students or grads but Underpaid!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lititz, PA
    Former Employee - Customer Service Representative in Lititz, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Susquehanna Bancshares full-time (More than a year)

    Pros

    Schedule is firm, you know one month in advance
    Only 1 Saturday a month
    Bank Holidays
    15 Min Breaks

    Cons

    Underpaid
    No dedicated Loan Center or Mortgage Center
    Office Culture is if you suck up you will advance
    If you cry a lot they will feel bad and assign you projects off phones
    They choose the same group of people for projects
    Too many coaches that text on phones all day
    Sell, Sell, Sell. Forget the Customer.

    Advice to Management

    Pay Reps at a better rate and Have dedicated reps for Loans and Mortgage.
    Reduce coaches, way too many coaches.
    Implement a system that avoids favoritism. Some Reps and Supervisors are extremely close and get privileges and special treatment.
    Have card Services there on weekends.


  7. Helpful (1)

    "Leadership sadly lacking, company has no direction except sale."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lititz, PA
    Current Employee - Anonymous Employee in Lititz, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Susquehanna Bancshares full-time (More than 10 years)

    Pros

    The people you meet are some of the best they try to foster a very team oriented culture a sort of "we're all in this together" type of approach. Undergoing major cultural shift with an change in the executive suite not going as planned.

    Cons

    Leadership is strictly from the top down and errors are not tolerated. There are certain very well known "golden ones" who can do no wrong, everyone else is expendable. Age discrimination is rampant in the culture, it is privately circulated, among the managers, that they are only interested in hiring twenty somethings old dogs need not apply.

  8. "Overall Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Abington, PA
    Current Employee - Financial Service Representative in Abington, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Susquehanna Bancshares full-time (More than a year)

    Pros

    Committed to Company Culture and Mission. Scheduling is Flexible depending on Region.Matches 401K

    Cons

    Salary could be better considering all the Sales push.

    Advice to Management

    Give comp time to those who work 6 Days a week. or a better pay.


  9. "Call Center-Decent job while in college."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center in Lititz, PA
    Current Employee - Call Center in Lititz, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Susquehanna Bancshares full-time (More than a year)

    Pros

    Pay, benefits are fair. Cushy office job. There is constantly free food, so you would want a gym membership if you work here.

    Cons

    Very daycare-like type of environment. Extremely sensitive employees and supervisors. Emotion-driven management. Not very diverse workplace. Top-heavy call center environment with too many supervisors. There is a lot of secrecy amongst management with no need for it.

    Advice to Management

    Cut the nice-guy image and put leaders in leadership positions. Also, combine the CSC Coach position with the CSC Supervisor role instead of paying people to tweet on their phones all day.


  10. "Your branch manager will depend if you like the position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Financial Service Representative III in Carlisle, PA
    Current Employee - Customer Service Representative/Financial Service Representative III in Carlisle, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Susquehanna Bancshares full-time (More than 3 years)

    Pros

    Pay. Advancement opportunity - you are able to move up in your position from I to III.

    Cons

    The HR department is horrible. Don't go to them with questions. They let the branch manager do whatever they want to do. You will work at least every other weekend, and on those days your work week is 6 days, because the branches don't give you a day off during the week. For raises you will only get between 3 and 5 percent, but don't count on more than 3.5. I got perfect with nothing more needed, and only got 3.5 percent. They will try to push you into community service, because of the community reinvestment act.

    Advice to Management

    HR needs to crack down on the managers who are never at the branch and "work from home."


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