Susser Holdings Reviews | Glassdoor

Susser Holdings Reviews

Updated November 14, 2016
4 reviews

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1.0
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Susser Holdings President & CEO Sam L. Susser
Sam L. Susser
2 Ratings

4 Employee Reviews

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  1. "Poor Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Donna, TX
    Former Employee - Area Manager in Donna, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than 3 years)

    Pros

    Lean many detailed specifications to the retail industry.

    Cons

    Many hours only benefited company due to salary expectations


  2. Helpful (2)

    "Overworked, Underpaid, and Unappreciated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Pricing Analyst in Corpus Christi, TX
    Former Employee - Fuel Pricing Analyst in Corpus Christi, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than a year)

    Pros

    You get the title of a king, but the salary of a pauper.

    Cons

    The company notoriously works on a "seniority" style of promotion rather than by merits or qualifications. Being thrown under the bus daily, upper management completely ignores all HR cases filed.

    Team members are barred from moving into any upper management areas. We were quick to understand that this department had no future beyond the job we had. Further team demoralization occurs and any sense of employee empowerment is gone. Micromanagement is constant.

    They fire college degree employees after they implement and automate systems. Then they make those same employees train their replacements with high school/GED qualifications. This way they can work them more hours and pay them less. Employees are undervalued immensely.

    This position also requires weekends and holidays to work. Work-life balance is almost impossible as the job requires 6am to 2pm work and rotational shifts until 11pm some days.

    Advice to Management

    They need better leadership and conflict management training. They also have to pay their employees better. Most importantly, they have to understand the value of their employees. I guarantee an internal or external HR audit with current employees would help them understand the grievances of those that work there and shed some light on improving employee retention and satisfaction.


  3. Helpful (1)

    "Disrespectful customers and staff, constant work without breaks, and low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Lubbock, TX
    Former Employee - Assistant Manager in Lubbock, TX
    Doesn't Recommend

    Pros

    It's a job. You may be able to earn enough money to get to work the next day, ad infinitum.

    Cons

    The customers treat you like dirt, and most of your coworkers are probably going nowhere in life. As assistant manager, you are blamed for every discrepancy in the cash register, no matter who was at fault. And the stores don't follow company policy, because they make you personally pay for shortages, but they keep overages.

    Advice to Management

    Don't waste your time recruiting from good universities unless you plan to start graduating students out in corporate. No self-respecting person with a future is going to work in an environment as demeaning and degrading as one of your stores.


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  5. Helpful (1)

    "Horrible lies!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Susser Holdings full-time (More than a year)

    Pros

    No pros, the pay is horrible, your blamed for everything, over worked 55+ hours, 6 days working with one day off and one half day (as if that makes up the second day off your suppose to have)

    Cons

    Area manager thinks hes God at stripes, he doesnt even work his hours he is suppose to, but yet will fire you if ur 15 min late, lots of turnover unless you can kiss butt to get ahead. No life work balance and it is just ridiculous. Lied to from the start, told i would work 50 hours only in 5 days...store could be in perfect condition but you still cant go home. Area manager is never at work and never answers phone, asst general managers need to work nights, even though they are suppose to be "training" to get a new store. Agms are never with GM so there is no training. Just plain horrible horrible horrible

    Advice to Management

    Be realistic, you want slaves then buy them. If u want productive happy managers, give them a regular schedule like everyone else!



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