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Susser Holdings Reviews

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2.5
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Susser Holdings President & CEO Sam L. Susser
Sam L. Susser
8 Ratings

18 Employee Reviews

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  1. Helpful (1)

    "Disrespectful customers and staff, constant work without breaks, and low pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Lubbock, TX
    Former Employee - Assistant Manager in Lubbock, TX
    Doesn't Recommend

    Pros

    It's a job. You may be able to earn enough money to get to work the next day, ad infinitum.

    Cons

    The customers treat you like dirt, and most of your coworkers are probably going nowhere in life. As assistant manager, you are blamed for every discrepancy in the cash register, no matter who was at fault. And the stores don't follow company policy, because they make you personally pay for shortages, but they keep overages.

    Advice to Management

    Don't waste your time recruiting from good universities unless you plan to start graduating students out in corporate. No self-respecting person with a future is going to work in an environment as demeaning and degrading as one of your stores.


  2. Helpful (3)

    "Overworked, Underpaid, and Unappreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fuel Pricing Analyst in Corpus Christi, TX
    Former Employee - Fuel Pricing Analyst in Corpus Christi, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than a year)

    Pros

    You get the title of a king, but the salary of a pauper.

    Cons

    The company notoriously works on a "seniority" style of promotion rather than by merits or qualifications. Being thrown under the bus daily, upper management completely ignores all HR cases filed.

    Team members are barred from moving into any upper management areas. We were quick to understand that this department had no future beyond the job we had. Further team demoralization occurs and any sense of employee empowerment is gone. Micromanagement is constant.

    They fire college degree employees after they implement and automate systems. Then they make those same employees train their replacements with high school/GED qualifications. This way they can work them more hours and pay them less. Employees are undervalued immensely.

    This position also requires weekends and holidays to work. Work-life balance is almost impossible as the job requires 6am to 2pm work and rotational shifts until 11pm some days.

    Advice to Management

    They need better leadership and conflict management training. They also have to pay their employees better. Most importantly, they have to understand the value of their employees. I guarantee an internal or external HR audit with current employees would help them understand the grievances of those that work there and shed some light on improving employee retention and satisfaction.

  3. Helpful (1)

    "Horrible lies!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Susser Holdings full-time (More than a year)

    Pros

    No pros, the pay is horrible, your blamed for everything, over worked 55+ hours, 6 days working with one day off and one half day (as if that makes up the second day off your suppose to have)

    Cons

    Area manager thinks hes God at stripes, he doesnt even work his hours he is suppose to, but yet will fire you if ur 15 min late, lots of turnover unless you can kiss butt to get ahead. No life work balance and it is just ridiculous. Lied to from the start, told i would work 50 hours only in 5 days...store could be in perfect condition but you still cant go home. Area manager is never at work and never answers phone, asst general managers need to work nights, even though they are suppose to be "training" to get a new store. Agms are never with GM so there is no training. Just plain horrible horrible horrible

    Advice to Management

    Be realistic, you want slaves then buy them. If u want productive happy managers, give them a regular schedule like everyone else!


  4. "Poor Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Donna, TX
    Former Employee - Area Manager in Donna, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than 3 years)

    Pros

    Lean many detailed specifications to the retail industry.

    Cons

    Many hours only benefited company due to salary expectations


  5. Helpful (1)

    "IF you wanna work for little money and unvalued stripes is your place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier
    Doesn't Recommend

    Pros

    You can get full time hours... You can become a manager fairly easy

    Cons

    Hours can fluctuate, NO breaks or lunches are ever given,And you are not appreciated, The pay rate is very low for the kind of work we do.

    Advice to Management

    Start to become involved on how employees at all stripes stores are being treated . Appreciate your employees more. Raise the pay rate. Value your workers then maybe there wont be so much employee turn overs.Most people who work for stripes end up quitting cause they feel underpaid and unappreciated


  6. Helpful (2)

    "Good Pay, Horrible Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Harlingen, TX
    Former Employee - Cashier in Harlingen, TX
    Doesn't Recommend

    Pros

    - Good Pay
    - Some people are laid back

    Cons

    - Poor Management
    - They use you if you let them
    - Managers and works get to close
    - Unrealistic Expections
    - You can miss days or be late as long as you are friends with the manager
    - Other works are lazy
    - Most customers have very little patience

    Advice to Management

    Manage the store.


  7. Helpful (1)

    "Overworked and Underpaid."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Corpus Christi, TX
    Current Employee - Anonymous Employee in Corpus Christi, TX
    Doesn't Recommend

    Pros

    People you work with are nice

    Cons

    Not much career growth , long hours, under appreciated

    Advice to Management

    listen to your employees before making and drastic changes

  8. Helpful (1)

    "The company has tried to nickel and dime me, even though I work hard and play by their rules."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Lubbock, TX
    Current Employee - Assistant Manager in Lubbock, TX
    Doesn't Recommend

    Pros

    Tution Reimbursement
    Flexible with school schedule
    Can work as much or as little as you want if your a good worker

    Cons

    Bring in senior management who "knows everything," but really has no idea how the company works, Senior management belittles those below them, management is fake and holds empty promises, expects the world for minimum pay, does not reward those who work hard more than those who just clock in

    Advice to Management

    Need to make sure Divisional Managers especially in the Lubbock area are trained properly, because what I have experienced their makes me actively looking for work else where if it wasn't for the tution rembursment I would have been long gone!


  9. "Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Laid back environment, Strong equity share program (long term)

    Cons

    Compensation and benefits, work/life balance


  10. Helpful (2)

    "No Allegiance And Office Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corpus Christi, TX
    Former Employee - Anonymous Employee in Corpus Christi, TX
    Negative Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than 5 years)

    Pros

    Stock Options. Nice break area with free fountain and wide coffee selection. Corporation based out of Corpus Christi.

    Cons

    Lots of inner circles and office politics. Poor leadership. People put in management positions based on seniority over qualifications. Lots of late nights and weekend work due to poor management.


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