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Susser Holdings Reviews

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2.5
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Susser Holdings President & CEO Sam L. Susser
Sam L. Susser
8 Ratings

18 Employee Reviews

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  1. "Poor Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Donna, TX
    Former Employee - Area Manager in Donna, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than 3 years)

    Pros

    Lean many detailed specifications to the retail industry.

    Cons

    Many hours only benefited company due to salary expectations


  2. "Not terrible"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Susser Holdings part-time

    Pros

    Flexible hours, above min wage pay

    Cons

    not enough people to work, Have to work multiple departments

  3. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible Hours and 401k, stock plan

    Cons

    24X7 Operation, travel, store locations


  4. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Susser Holdings full-time

    Pros

    People are good to be around
    Fair wage for my job
    Nice equipment to work with

    Cons

    Don't follow rules of harassment
    Changed job requirements without notice
    Company in flux due to corporate sale


  5. "Quick Look"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Developer in Corpus Christi, TX
    Current Employee - Content Developer in Corpus Christi, TX

    Pros

    There was a family culture within the organization and there were always people willing to lend a helping hand.

    Cons

    Not many cons come to mind, though if I had to choose something it would probably be the lack of the sense of urgency in some departments. (I.e.: You might be under a tight deadline, but that doesn't necessarily mean people in other departments will want to provide information/help as quickly as you need it.)

    Advice to Management

    Keep up the culture!! It is a great company to work for overall and I would be happy to come back and work for them again.


  6. Helpful (1)

    "Horrible lies!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Susser Holdings full-time (More than a year)

    Pros

    No pros, the pay is horrible, your blamed for everything, over worked 55+ hours, 6 days working with one day off and one half day (as if that makes up the second day off your suppose to have)

    Cons

    Area manager thinks hes God at stripes, he doesnt even work his hours he is suppose to, but yet will fire you if ur 15 min late, lots of turnover unless you can kiss butt to get ahead. No life work balance and it is just ridiculous. Lied to from the start, told i would work 50 hours only in 5 days...store could be in perfect condition but you still cant go home. Area manager is never at work and never answers phone, asst general managers need to work nights, even though they are suppose to be "training" to get a new store. Agms are never with GM so there is no training. Just plain horrible horrible horrible

    Advice to Management

    Be realistic, you want slaves then buy them. If u want productive happy managers, give them a regular schedule like everyone else!


  7. Helpful (1)

    "5-star expectations for a near-minimum wage job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Susser Holdings part-time (More than a year)

    Pros

    -Work is not too physically exerting, save for standing for entire shift
    -Kitchen staff is really friendly and funny
    -Assistant Manager is really friendly, funny, and fair
    -Training is paid
    -Always hiring as there's a high turnover rate
    -Weekly e-mails sent to work e-mail detailing job openings at other Stripes locations

    Cons

    -Training sucks: it is done through an iPad series of videos, text and subsequent texts. Inefficient and fails to cover the most important thing to the cashier, such as button functions, money management, receipt management, etc.
    -Kitchen staff is horridly overworked and underpaid
    -Many cashiers are lazy, rude, annoying, or any combination of the three
    -Upper management sets unreal and oppressive expectations of the workers, including warnings for any myriad of small things, such as not calling customers 'guests', not smiling enough, not greeting above a certain volume level, etc.
    -They have incognito 'mystery shoppers' that carry hidden cameras and film the cashiers and forward it to upper management who rate your performance and discipline accordingly should it not meet their standards
    -Cashier expected to occupy themselves at all times, but many are not trained well enough to know what and how to do any of the non-register tasks
    -Have to learn most of these things on your own and most coworkers are annoyed when you ask them how to do said things
    -Regular drug tests, which don't bother me- but it's a bit silly that a mere gas station screens its employees for any drugs

    Advice to Management

    -Hire better employees on register side
    -Pay kitchen staff more as they do much more work than cashiers
    -Set realistic expectations for workers

  8. Helpful (1)

    "First IT job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst I in Corpus Christi, TX
    Former Employee - Systems Analyst I in Corpus Christi, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Susser Holdings full-time (More than a year)

    Pros

    Great money, experienced IT people, friendly co-workers. Owner and his family were awesome people, I could not say enough good things about the owners. I enjoyed working on the applications given to me, the job duties were good for first IT experience.

    Cons

    Long hours, many weekends, high turn over. Can't take any vacation till after first year and then it is only for 1 week. After second year it gets better. Lots of on-call time. I have to assume the owners were not aware of what occurs in some departments. Unfortunately as in many IT first jobs there is no training. Had about 1 week of someone going through the motions of doing the work and me watching (I assume this is what happens at many companies).

    Advice to Management

    Should look into training upper management on people management. Some are great but many are lacking in basic people management 101 skills.


  9. Helpful (2)

    "No Allegiance And Office Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corpus Christi, TX
    Former Employee - Anonymous Employee in Corpus Christi, TX
    Negative Outlook
    Disapproves of CEO

    I worked at Susser Holdings full-time (More than 5 years)

    Pros

    Stock Options. Nice break area with free fountain and wide coffee selection. Corporation based out of Corpus Christi.

    Cons

    Lots of inner circles and office politics. Poor leadership. People put in management positions based on seniority over qualifications. Lots of late nights and weekend work due to poor management.


  10. "4 yrs here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Susser Holdings full-time (More than 5 years)

    Pros

    Company growing fast and management is very smart and company is in very good hands.

    Cons

    Difficult to balance work and personal life here. Salaries are low but stock/bonus make up for it.


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