Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated July 20, 2017
292 reviews

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2.0
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Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
94 Ratings

292 Employee Reviews

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Pros
Cons
  • People talk about work life balance being a con, but if you take ownership of your own time its great as long as you deliver the results (in 32 reviews)

  • Odd shift timings very poor life work balance very low pay hell of pressure lack of proper sleep due to odd shift (in 48 reviews)

More Pros and Cons

  1. "BPO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland full-time

    Pros

    - Generally, there could be good advancement opportunities depending on the location/team.

    Cons

    - BPO industry is unstable. Constant changes to workforce due to ever-changing client demand
    - A lot of the wrong people in management roles
    - Inconsistency in process
    - Employees are treated as if they are highly dispensable

    Advice to Management

    - Treat employees better! The better they are treated, the harder they work


  2. Helpful (1)

    "Horrible experience with wonderful people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Alexandria, LA
    Former Employee - Account Manager in Alexandria, LA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Bonus program, travel, wonderful people in Louisiana

    Cons

    Lack of training, lack of insight to successful management,

    Advice to Management

    Get rid of senior account managers who have been in the same position for years with no advancement
    Focus on development of management instead of working in an environment of fear

  3. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airbnb Consultant in Las Vegas, NV
    Former Employee - Airbnb Consultant in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    They have pretty good benefits.

    Cons

    Pretty much everything else.

    Advice to Management

    Know what you are doing


  4. "Company Performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Conshohocken, PA
    Former Employee - Anonymous Employee in Conshohocken, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Team environment and flex time

    Cons

    Very little hands on training provided
    No job development training or performance evaluations viven

    Advice to Management

    Talk to employees ob a quarterly basis so they will know how they are performing. Boost Morale


  5. "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sutherland full-time

    Pros

    Excellent restart to resume..customer contact increases skill set, great co-workers, worked home

    Cons

    very low pay, poor management, scheduling, no growth

    Advice to Management

    improve scheduling


  6. "Poor training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at Sutherland full-time (Less than a year)

    Pros

    I liked the people I worked with and the company has a generally optimistic environment.

    Cons

    I agree with others that state the pay is $2-$3 dollars lower than other comparable positions. Need to be flexible, as responsibilities can change as projects end/begin abruptly. WORST TRAINING I HAVE EVER HAD. I was one of about 30 people in my training class and was consistently in the top ten for test scores, etc. However, the trainer, who had been with the company for years, was the worst I've ever encountered. While she and I never had any conflict, she would constantly stop training and disparage and take people out of the room to talk to them, for the most petty reasons. Training was for the AT&T program, and it consisted of an overhead, with just a blank blue screen (no actual overlays), and the trainer reading from the manual at a fairly furious pace, with us scrambling to take notes. If we missed something, and either asked her to repeat or asked our neighbor, she would lecture us. We had no system experience until the last 2 days of class and we had to partner up in front of the whole class as our first exposure to the process- she completed berated and humiliated my partner for reacting too slowly and threatened to fire him in front of everyone. I quit 6 hours into my first day on the floor.

    Advice to Management

    More cohesive training materials. Monitor more closely the trainers interaction with class. More training for the trainers- my trainer informed us she had taken only ONE call before training, so she had no real-world exposure to the variety of interactions we would encounter.


  7. "Poor work environment and outdated equipment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chat Assistant Agent in Las Vegas, NV
    Current Employee - Chat Assistant Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (Less than a year)

    Pros

    The pay range is acceptable

    Cons

    Its below zero in the training rooms and also the information on the slides are not up to date

    Advice to Management

    Please change your slides to what pertains to the job we are assigned to.

    Sutherland Response

    Jun 15, 2017 – Candidate Experience Strategist

    Thank you for sharing your feedback. Our goal is to provide a well-rounded compensation package that includes pay, benefits, and career opportunities. We welcome any feedback and encourage setting up... More

  8. "Too much turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sutherland full-time

    Pros

    Tend to pay a high price for talent due to their reputation.

    Cons

    Tremendous amount of turnover at the Sr Leadership positions. Too little structure and process. Chaos.

    Advice to Management

    Quit bringing in the "Next great leader" and choose a direction and stick to it for a while.


  9. "software engineer"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good atmosphere to work there

    Cons

    no career growth and less salary


  10. Helpful (1)

    "Cloudsource- Work at home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Great benefits
    Met some great people from all walks of life

    Cons

    Management is never on the same page about issues
    Too many technical issues with the @home program which had a part to do with my demise.
    Not guaranteed 40 hours like full time work inside a building


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