Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated December 10, 2017
2,013 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
916 Ratings

2,013 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Work life balance could struggle if you don't have right management skills (in 35 reviews)

  • Odd shift timings very poor life work balance very low pay hell of pressure lack of proper sleep due to odd shift (in 54 reviews)

More Pros and Cons

  1. Featured Review

    "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time

    Pros

    Good employer with lots of growth opportunity. This is a company for the long run.

    Cons

    Opportunities come with a abundant number of work hours, but its worth the effort.

    Advice to Management

    Committed and Knowledgeable team, keep up the good work !!


  2. "Fast growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Banker in Houston, TX
    Current Employee - Mortgage Banker in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Stability, good technology, long term outsourcing opportunity

    Cons

    No 401k matching program in place

    Advice to Management

    Enact 401k matching program

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Clarkfield, MN
    Current Employee - Consultant in Clarkfield, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (Less than a year)

    Pros

    the employer is very good

    Cons

    there is no cons of the company

    Advice to Management

    none!


  4. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - W@H Customer Service Representative
    Current Employee - W@H Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    It's really like a family. Even though most of my co-workers and myself work from home it feels like we're more connected than the in-house centers I've worked at.

    Cons

    Unless we friend each other on Facebook we don't have faces to go with names.

    Advice to Management

    I would like to see advancement opportunities for WAH more often.


  5. "Difficult but Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Rochester, NY
    Current Employee - Subject Matter Expert in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than 3 years)

    Pros

    Tons of opportunity to move up in the company. They give you every chance and opportunity to succeed and help you to do so. 80 hours PTO in the first full fiscal year, both value and high quality health insurance. Lots of money to be made with perseverance and effort.

    Cons

    They don't hand you money for nothing and expect you to do your job.


  6. Helpful (1)

    "A Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paralegal in Houston, TX
    Current Employee - Paralegal in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Great work atmosphere. Attorneys are open and inviting to any questions or comments. The atmosphere is generally laid back, and it's very easy to get along with everyone. The work is usually interesting, and I was impressed by how much responsibility I was given.

    Cons

    The work has more than it's fair share of "fire drills," but that is the nature of litigation I suppose. The other departments might be better on this front.


  7. "Great opporunity for Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in New York, NY
    Current Employee - Recruiter in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    company i s young and offers great growth potential

    Cons

    have to open to change daily

    Advice to Management

    use the talent around you

  8. "Sutherland turned my life around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Management Specialist in Rochester, NY
    Former Employee - Lead Management Specialist in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Sutherland consistently paired me with well trained, intelligent, and compassionate managers who took the time to develop my skills and career while also getting to know me and my interests and life situation. I would, quite simply, not be where I am today without that support and engagement.

    Cons

    At the end of the day, it's still a call center, so it's not always the most enjoyable work. But it's far from the worst you could be doing.

    Advice to Management

    Continue to invest time and energy in programs like LEAD, the STARS dinners, and all the other ways you show support for your employees in their professional development as well as maintaining a positive environment and attitude. You're on the right track.


  9. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing engagement team, fo sho

    Cons

    Not much, great company, love it


  10. "Help-Desk Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help-Desk Representative in Rochester, NY
    Current Employee - Help-Desk Representative in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Great work from home capabilities here

    Cons

    Slow process times on some of the equipment


Showing 2,013 of 2,049 reviews
Reset Filters