Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated August 17, 2017
552 reviews

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3.0
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Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
195 Ratings

552 Employee Reviews

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Pros
Cons
  • People talk about work life balance being a con, but if you take ownership of your own time its great as long as you deliver the results (in 32 reviews)

  • Odd shift timings very poor life work balance very low pay hell of pressure lack of proper sleep due to odd shift (in 51 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sutherland Global Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Rochester, NY
    Current Employee - Sales in Rochester, NY
    Approves of CEO

    Pros

    They will train anyone is sales or customer service, many companies no longer invest in training. They will take anyone off the street with the right attitude and motivation and train them.Attrition is very high, average tenure 1 year.

    Cons

    Pay is lower than industry average, job requires suit and tie for all inside sales positions, Pay varies greatly by dept, many people work their way up only to be forced into a different job with a change in pay (almost always less) because of the nature of the business (clients come and go)

    Advice to Management

    Do a better job of reducing attrition.


  2. Helpful (1)

    "Not for the faint of heart."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Rochester, NY
    Current Employee - Agent in Rochester, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most programs will place you in customer service roles, which is great if you want to improve 'soft skills' in that area. Also, you have the opportunity to gain a good working knowledge of whatever industry your program involves, be it software marketing, telecommunications, tech support or whatever.
    There is a decent chance of advancement due to high turnover.

    Cons

    You are a machine. You are replacable.

    You will have to bear in mind that this is a company that hires almost everyone, and it shows. Most program level managers I had got where they were through ambition and willingness to work, rather than saintly behavior and kindness to all mankind.

    Advice to Management

    Be more selective in hiring. Be more selective in what companies you consent to work for.

  3. Helpful (1)

    "Great place for experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    Pros

    There are a lot of people an you can make some great friends. You also learn about the business world and how everything works.

    Cons

    Thhe pay is rather low (base and commsission)and they have some issues with promoting the right person where they should be.

    Advice to Management

    Really take a look at who you have working for you and see the potential people have. It is very important to put the correct people in the correct position.


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Detroit, MI
    Former Employee - Sales Representative in Detroit, MI
    No opinion of CEO

    Pros

    Easy to get in wint Sutherland

    Cons

    Will not learn anyhing new

    Advice to Management

    Provide better opportunities to learn


  5. Helpful (1)

    "You receive what you put in to this job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    No opinion of CEO

    Pros

    They are continuously hiring new employees for their sub-programs (BlackBerry, AT&T, H&R Block etc.)
    You are garunteed full-time hours and occasional O.T
    Employees that are not serious about their jobs are fired in due time. You may think management doesn't pay attention, sometimes employees don't notice until its too late and their getting the BOOT.
     If you are competent and maintain a positive attitude and great work skills, management will be understanding of any situations that may arise (time off, family issues etc.)

    Cons

    Because Sutherland hires in Waves, some employees are not as devoted to their jobs or may bring excess drama to the workplace- makes for a low work morale and affects the work environment.

    Advice to Management

    Although you guys are trying to fufill the demand of your contracts, be more selective in hiring!


  6. "You make it what you want it to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA
    Recommends
    No opinion of CEO

    Pros

    Opportunities to learn
    Good pay for how the economy is
    Opportunities for over-time (optional when given)
    They invest in your growth and ability to do your job
    There are opportunities to move up

    Cons

    Managers need to learn how to better coordinate their programs
    Management does not understand the struggles that the employees face , instead they state that employees are not doing their job
    Hiring more professional employees
    Favoritism

    Advice to Management

    Keep evolving your management techniques to deal with the increased growth as well as hire more managers; invest more money on your systems, the favoritism needs to stop because it brings the good ones down a notch when they see that


  7. Helpful (2)

    "Too many changes"

    StarStarStarStarStar
    Current Employee - Customer Care Representative in Henrietta, NY
    Current Employee - Customer Care Representative in Henrietta, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    you are a lot about selling products even if they're not worth the money

    Cons

    too many changes 1 minute you can be technical support the next to be a full fledge cell team they change your schedule too much and promote their friends

  8. Helpful (2)

    "Good opportunities but poor management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Rochester, NY
    Former Employee - Consultant in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    Some programs allow overtime. They tend to promote from within (my manager had started in my position 6 years ago and was one of two team managers when I left). If you start in a seasonal position, they will interview you for other programs at the end of your contract. The company has offices on six continents, and will help you relocate to a different country if you accept a position there.

    Cons

    There were rumors that my program had bedbugs, and all they did was switch out the chairs. I didn't receive a consistent schedule post-training for 2-3 weeks. Policies changed frequently but often they never emailed us to inform us that things had changed.

    Advice to Management

    Management needs to have more consistent communication, both between each other and between managers and consultants.


  9. "Can make it what you want"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Agent in Rochester, NY
    Former Employee - Inbound Sales Agent in Rochester, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    Got lucky with a great group of people to work with- took initiative and was recognized for my hard work

    Cons

    no upper movement; basic call center

    Advice to Management

    stop hiring anybody and everybody so that you dont have to treat your employees like they are just there to pick up the phone


  10. Helpful (1)

    "Confusing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sutherland part-time (Less than a year)

    Pros

    Hours and coworkers were nice

    Cons

    The lack of training and the surprise on sales qouta

    Advice to Management

    Tune up the training


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