Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated November 18, 2017
1,978 reviews

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3.0
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Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
898 Ratings

1,978 Employee Reviews

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Pros
Cons
  • Work life balance could struggle if you don't have right management skills (in 35 reviews)

  • One must be willing to work in all kind of rotational night shifts (in 54 reviews)

More Pros and Cons

  1. Featured Review

    "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time

    Pros

    Good employer with lots of growth opportunity. This is a company for the long run.

    Cons

    Opportunities come with a abundant number of work hours, but its worth the effort.

    Advice to Management

    Committed and Knowledgeable team, keep up the good work !!


  2. "Good company to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chennai (India)
    Current Employee - Customer Service Representative in Chennai (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Sutherland cares lot for their employees. They conduct loads if activities for their employees. If you have been snd out in ramdown, they will make you to attend interview for other process within sutherland.

    Cons

    If you like to quit the job. It is not easy to resign as quickly as possible. Even if you have been selected in a well reputed company with good salary.

    Advice to Management

    Nil

  3. "Good company, room for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chesapeake, VA
    Current Employee - Customer Service Representative in Chesapeake, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (Less than a year)

    Pros

    Benefits, decent pay(I️ think it could be higher) nice co workers, very friendly management. Supervisor explained the job very well and answered all the question during open house

    Cons

    I’m not sure yet, I️ haven’t been here longer enough to be able to give any cons yet. I’m sure every job has some.


  4. "Would Not Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sutherland full-time

    Pros

    Good benefits.
    Working from home is allowed.
    Sick days are allowed.

    Cons

    Very disorganized. The company they placed me with was laid off just after a year after I started.


  5. "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SRR Analyst in Tulsa, OK
    Former Employee - SRR Analyst in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Non Management workers are great.

    Cons

    being bullied, intimidation and low pay with long hours - Office affair -peddling open carry class - HR Nightmare

    Advice to Management

    Change the culture - Value your employees - stop the revolving door - Have some pride


  6. "Have an open mind"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Customer Service Representative in Coral Springs, FL
    Current Employee - Customer Service Representative in Coral Springs, FL

    I have been working at Sutherland full-time (Less than a year)

    Pros

    It seems like there is room to grow within the company but that could be because of their strict policies in regards to attendance so there's always someone getting fired so if you are doing what you're supposed to do then you could be next in line for a team leader position

    Cons

    Very strict Easy Come Easy Go meaning and may be easy to get hired and it's easy to get fired. This company is very strict when it comes to their attendance policy.

    It's a job..... I was excited about this opportunity and on the first day that all changed...I can't really say it was the company itself it was mostly the other people that they hired along with me that I was in class with that made the experience unpleasant for me I've never been in the company of so many rude and disrespectful individuals I honestly felt as though I was in high school in a classroom where the teacher wasn't there we had a substitute all week was trying her best to prep us for our finals that took place on Friday and she was just as lost as we were and on top of that everyone in the classroom or taking advantage of the lack of training are substitute has everyday I felt as though I was about to have an anxiety attack from boredom Idiocracy and frustration thankfully I found another opportunity so I was able to walk away from this job with whatever sanity I have left. Again I only gave it a week and like I said it wasn't really the job and itself is the people that I had to look forward to working with that made the job seem very unpleasant for me to each his own I just can't work environment such as those. don't trust anyone when you get hired I'm pretty sure someone there will tell you the same thing it's every man for themselves people have gotten fired because people have said the wrong things to one another confided in one another or just simply got snitched on


  7. "Good place to work, BUT...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Rochester, NY
    Former Employee - Help Desk Technician in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than 10 years)

    Pros

    Good benefits, generous hourly compensation

    Cons

    Management way too short-sighted in dealing with longer-tenured employees

    Advice to Management

    Learn how to deal with longer-tenured employees, and don't make up reasons just to save a buck.

  8. "It depends upon the process and Manager s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Chennai (India)
    Current Employee - Subject Matter Expert in Chennai (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sutherland full-time (More than 5 years)

    Pros

    Good environment to work good pay if u come from other companies.

    Cons

    No perks or bonus. Worst management and they don't care about tenured employees.

    Advice to Management

    They should honour the tenured employees with good appraisal and bonus


  9. "Good Management to work with. Helps to create a carrer path and travel heights."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent middle level and higher level management. Nice ambience and atmosphere to work. 80% friendly approach. Learn and share culture.

    Cons

    Shift extensions, rotational offs. No frequent refresher trainings by the trainers. Team lead should take care of everything including coaching, mentoring and shift scheduling.

    Advice to Management

    Periodic training required not only for front line managers and middle level managers but also for first and second level employees.


  10. "Technical Support executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland part-time

    Pros

    Nice work environment, helping staff, proper training, flexible hours

    Cons

    no shift choice, working weekends mostly


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