Sutherland Reviews | Glassdoor

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Sutherland Reviews

Updated Dec 11, 2019

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3.4
60%
Recommend to a Friend
76%
Approve of CEO
Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
1,397 Ratings
  1. "Run. Don’t walk."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Talent Acquisition 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time for more than 5 years

    Pros

    It’s a job that sometimes pays you on time

    Cons

    No one appreciates anything you do at this company!

    Advice to Management

    Actually learn how to manage!

    Sutherland2019-10-04
  2. Helpful (1)

    "High turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time for more than a year

    Pros

    Loved the job and the projects

    Cons

    High turnover on firing for no reason

    Sutherland2019-09-09
  3. "It's alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Credit Specialist 

    I have been working at Sutherland full-time

    Pros

    Pay is better compared to other call centers Free Gym Dress code is pretty lax

    Cons

    Benefits could be better Sometimes there is micro managing

    Sutherland2019-08-17
  4. "Stressful work environment offset by nice management and remote work possibilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Manager in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time for less than a year

    Pros

    Allowed for fully remote work after a few years Nice managers Generous PTO only after 5 years

    Cons

    Call Center esque stressful work Competitive work environment Benefits are minimal

    Advice to Management

    Allow more work from home positions

    Sutherland2019-08-28
  5. "hilton customer care and reservations"

    StarStarStarStarStar
    Current Employee - Reservationist 

    I have been working at Sutherland full-time

    Pros

    good working place and environment

    Cons

    shifts basis and location

    Sutherland2019-08-06
  6. "Give more discounts"

    StarStarStarStarStar
    Current Employee - Crew Member in Chula Vista, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sutherland full-time for less than a year

    Pros

    great team work, meet a lot of new people

    Cons

    I can't get my employee discount after I clock out

    Advice to Management

    Give the discount after employees clock out

    Sutherland2019-08-16
  7. "A legitimate work from home job.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Specialist 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time for more than a year

    Pros

    - Work from home - Company provides the necessary IT equipment and support - Normal hourly pay - No cold calling - Willing to provide the technical training necessary for you to successfully fulfill your role.

    Cons

    - Extremely low pay - Odd schedule (even training happens from mid-afternoon into the late evening) - Poor work/life balance (despite WFH)

    Advice to Management

    I understand that Sutherland contracts with many companies to provide a wide range of services over the phone. Not all contracts are equal. However, you'll never find good talent while offering the federal minimum wage. Put more emphasis on finding people who have good problem solving skills and are willing to learn, instead of focusing on finding cheerleaders for the call centers.

    Sutherland2019-08-14
  8. "Sr Manager Level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sutherland

    Pros

    Flexible work environment when not traveling

    Cons

    Compliance concerns ignored by upper management and HR, too focused on margins not people, bonus not paid on time and constantly inaccurate with no resolution

    Advice to Management

    Be compliant, pay bonuses accurately,

    Sutherland2019-08-12
  9. "Good Steady Job, Benefits"

    StarStarStarStarStar
    Former Employee - W@H Agent 

    I worked at Sutherland full-time

    Pros

    Great benefits. They take care of licensing.

    Cons

    Nights & Weekends; Constant monitoring. Stringent attendance policies.

    Advice to Management

    Shouldn't have to read all the way through disclosures.

    Sutherland2019-08-05
  10. "Difficult work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in East Orange, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sutherland full-time for more than a year

    Pros

    Very entrepreneurial and tries to be innovative

    Cons

    Culture is old school very oppressive

    Advice to Management

    Change leadership

    Sutherland2019-08-05
Found 3189 reviews