Sutherland Reviews | Glassdoor

Sutherland Reviews

Updated April 28, 2017
498 reviews

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498 Employee Reviews

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Pros
Cons
  • Work life balance, leave policy (in 29 reviews)

  • Odd shift timings very poor life work balance very low pay hell of pressure lack of proper sleep due to odd shift (in 43 reviews)

More Pros and Cons

  1. "Sutherland"

    Star Star Star Star Star
    Current Employee - Technical Support Specialist in Las Vegas, NV
    Current Employee - Technical Support Specialist in Las Vegas, NV

    I have been working at Sutherland full-time (Less than a year)

    Pros

    If you're looking for a full time job in the air conditioning then this is the place. Beautiful building and huge.

    Cons

    Once employed you should be able to have the option of changing campaigns when new one's become available. More organization when it comes to schedules. Shift bids preferrably


  2. Helpful (1)

    "Great people, horrible pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Positive Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Great people to work with, management will recognize your skills and talents, and give you opportunities to use them.

    Cons

    Very bureaucratic, very difficult to get compensation for your skills and talents.

    Advice to Management

    Create some slack in support requirements so that you can retain talent when it comes along!


  3. Helpful (1)

    "Sgs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Houston, TX
    Current Employee - Team Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (Less than a year)

    Pros

    Get to meet new people. Work directly with the client. The ability to change programs as wanted.

    Cons

    Not enough structure. Senior management not trained properly to ensure they can guide in the right direction. Most programs are temporaryeven when they say they are not.

    Advice to Management

    Overall the company needs a revamp. They need to bring in someone who can look at cutting cost. There are way too many layoffs at this company which lead to higher training cost since it is a revolving door of new agents.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Director of Networking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at Sutherland full-time (More than 10 years)

    Pros

    Pay is okay I suppose

    Cons

    long hours and lack of personal life balance

    Advice to Management

    hmmm


  6. "To big to fail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Sutherland (More than a year)

    Pros

    Advancement
    Gain knowledge of multiple industries

    Cons

    Too many layers which can make things complicated


  7. Helpful (1)

    "Will be an excellent company once changes are made."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter/Talent Acquisition Specialist in Norfolk, VA
    Current Employee - Senior Recruiter/Talent Acquisition Specialist in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (Less than a year)

    Pros

    Great coworkers management needs training and empathy towards agents.

    Cons

    Experienced recruiters are not trusted to deliver even though we have never missed a goal!!!

    Advice to Management

    Trust experience!!!


  8. Helpful (3)

    "They pay alright for the area."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Agent in Syracuse, NY
    Former Employee - Phone Agent in Syracuse, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sutherland full-time (More than 5 years)

    Pros

    - Lots of work, fun people to work with
    - Room for advancement and travel
    - reasonable insurance and 401k

    Cons

    - Often your job feels shaky and unstable
    - Feels like outsourcing more often than not
    - Purposeful hurdles to advancement.
    -Raises while annual are done under a format that's designed to minimize pay increases.

    Advice to Management

    Just pay people more and raise the standards.


  9. Helpful (1)

    "My start up company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Pittsford, NY
    Current Employee - Consultant in Pittsford, NY

    I have been working at Sutherland full-time (More than a year)

    Pros

    Still working, can gain experience

    Cons

    Bad shifts, rotational, 10 & 11 hour shift


  10. Helpful (1)

    "Sales agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, NY
    Former Employee - Customer Service Representative in Rochester, NY
    Recommends
    Positive Outlook

    I worked at Sutherland (More than 3 years)

    Pros

    It was the most professional call center I've worked in awhile.

    Cons

    Not enough training, a lot of the material that the trainer went over was useless.

    Advice to Management

    Before you put your employees on new program make sure the material is understood,also be mindful of parents who have little children, that are in school and not to make employee compromise their job over family.


  11. Helpful (4)

    "Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Rochester, NY
    Former Employee - Sales Representative in Rochester, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Able to work from home. Good technical support. Working from home gives you an opportunity to work if disabled, save on transportation costs and business clothing costs.

    Cons

    Very disorganized during initial training session. Many of the lower-level managers were petty and disrespectful. Little opportunity for any advancement. Low pay for skill level required. The one 800 flowers program I worked with had no opportunity for bonuses and was very stressful. Management kept a tight leash and very critical if you took a short bathroom break. Less stressful working in an actual office with coworkers than working for this company at home

    Advice to Management

    Be respectful of your work at home employees, offer opportunities for bonus and train low level management better. Schedules were sore Radick you could not easily plan your home life because it changed weekly.

    Sutherland Response

    Apr 21, 2016 – Candidate Experience Strategist

    I am so sorry you feel this way. Perhaps we can learn from your experience. Despite present circumstances, we still value your opinion and would welcome your perspective. Please direct your feedback ... More


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