Sutherland Subject Matter Expert Reviews | Glassdoor

Sutherland Subject Matter Expert Reviews

Updated March 19, 2017
11 reviews

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Subject Matter Expert

3.1
Star Star Star Star Star
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Approve of CEO
Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
5 Ratings

Employee Reviews

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Pros
Cons
  • Work life balance, leave policy (in 32 reviews)

  • Odd shift timings very poor life work balance very low pay hell of pressure lack of proper sleep due to odd shift (in 46 reviews)

More Pros and Cons

  1. "Difficult but Rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Rochester, NY
    Current Employee - Subject Matter Expert in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutherland full-time (More than 3 years)

    Pros

    Tons of opportunity to move up in the company. They give you every chance and opportunity to succeed and help you to do so. 80 hours PTO in the first full fiscal year, both value and high quality health insurance. Lots of money to be made with perseverance and effort.

    Cons

    They don't hand you money for nothing and expect you to do your job.


  2. Helpful (2)

    "Subject Matter Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fill In Team Lead/Subject Matter Expert in Missouri City, TX
    Current Employee - Fill In Team Lead/Subject Matter Expert in Missouri City, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than a year)

    Pros

    Off on Weekends
    Mostly all holidays off
    Relationships with co-workers

    Cons

    Poor Management
    Under appreciated
    Under paid
    Not much room for growth

    Advice to Management

    Do better

  3. Helpful (2)

    "Alright job to make money for a while, but not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Rochester, NY
    Former Employee - Subject Matter Expert in Rochester, NY
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Some of the pros of this company were the people I worked with. Made some great friends working there. The paycheck was also good. Guaranteed 40 hours a week with available overtime and commissions

    Ability to move up if you are interested in staying with the company and you care about your job. Within 10 months I was promoted from a rep on the phones to a Subject matter expert and I would provide support to other reps and managers.

    Cons

    Some of my co workers acted like children. Chairs and computers were often thrown, fights broke out in the hallway and things were stolen from other peoples desks.

    The building I worked in was very dingy. It seemed like an old Walmart that was converted into several large rooms and divided into cubicles. The maintenance staff never did much cleaning. The desks were dirty and broken, the trash was always overflowing and the bathrooms and lunchroom were not in the best condition. Instead the janitor would try to sell pirated DVDs and Video games instead of doing his job. More recently the roof caved in this winter and injured a few older ladies that were just simply sitting at their desk doing their job. The building is not very roller friendly either. A co-worker of mine would have trouble getting in and around the building and the security staff did not help him.

    Some of the management would act like your friend then the next day turn around and hand you a box to put all your stuff in and walk you out the door. The place was like a revolving door. Every day new people would be hired to replace people who just got fired. There would be new rules created often as well. One day its correct then overnight there will be a brand new procedure to follow and the old way is 100 percent wrong now.

    Advice to Management

    Conduct better interviewing. It seems this place will hire anybody and spend thousands of dollars training them just for them to quit or get fired right after training or within a few months of working on the floor. Instead of wasting this money, you should spend it on your tenured reps who care about the job and have been working there for years. Treat the people who care about your company rather than giving someone a chance at a job who does not deserve it.


  4. "Amazing place to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Airoli (India)
    Current Employee - Subject Matter Expert in Airoli (India)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutherland full-time

    Pros

    Have been working here for 4 years now. Great place to grow

    Cons

    This company really has no cons. One of the best places to groom yourself....

    Advice to Management

    Great management


  5. "Subject Matter Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Subject Matter Expert in Chennai (India)
    Current Employee - Senior Subject Matter Expert in Chennai (India)
    Doesn't Recommend
    Negative Outlook

    I have been working at Sutherland full-time

    Pros

    Very good place to learn work. It helps to utilise your expertise in future

    Cons

    Too much work pressure. Cannot maintain work life balance

    No hikes at all

    Advice to Management

    Give good raise to the top performers at least who score top rating in yearly cycle


  6. "Sutherland Global Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Kochi (India)
    Former Employee - Subject Matter Expert in Kochi (India)
    Recommends
    Positive Outlook

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Good Management, Helpful management, Opportunities to rise, Flexible managed shift timings.

    Cons

    Nothing I can think of.

    Advice to Management

    Overall good company but would prefer more agent rewards in Technical Processes.


  7. "Sutherland Global Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Chennai (India)
    Former Employee - Subject Matter Expert in Chennai (India)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    Good place to start your career if you are not looking for your first job to be in any specific domain.

    Cons

    You will be kept away from your normal life..

    Advice to Management

    Nothing i can think off.

  8. "You will have to flip your coin before you jump into this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Kochi (India)
    Current Employee - Subject Matter Expert in Kochi (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sutherland full-time (More than 5 years)

    Pros

    Transportation Facility is one great facility and women are given respect in cab. Transportation is free,
    Pay is punctual .

    Cons

    You will have to be lucky and think what can be done from your end to survive here.


  9. "An excellent employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Kochi (India)
    Former Employee - Subject Matter Expert in Kochi (India)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    An awesome place to learn and grow. Yet there are several people who are in SGS for a longer time without any benefit either monetary nor in position. It is all depends on the project and the team size. Before I joined in Sutherland, I was working in a MNC giant. I did not get benefits like Sutherland like swap in shift timings, leave approval etc.

    Cons

    Frequent job cuts. There were 100s of people lost their job in 2013. People who joined as an Associate long back are the current managers of Sutherland. It is not that good to run a project with these people which may end up in project shutdown and results in layoffs.

    Advice to Management

    Heir management people who have wide exposure. If you heir new people definitely there are chances for new ideas which will result in efficiency in business.


  10. "Good for freshers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Subject Matter Expert in Mumbai (India)
    Former Employee - Subject Matter Expert in Mumbai (India)
    Doesn't Recommend
    Approves of CEO

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Achieve above 4 out 5 points in your appraisal and get a hike of 5k per month by default.

    Cons

    Working in graveyard shifts is painful

    Advice to Management

    Interact more with L1 and L2 employees because they are more connected to customer than management.