Sutherland Reviews in Syracuse, NY | Glassdoor

Sutherland Syracuse Reviews

Updated February 6, 2017
38 reviews

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Syracuse, NY Area

2.7
Star Star Star Star Star
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Approve of CEO
Sutherland Chairman and CEO Dilip R. Vellodi
Dilip R. Vellodi
18 Ratings

38 Employee Reviews

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Pros
Cons
  • People talk about work life balance being a con, but if you take ownership of your own time its great as long as you deliver the results (in 25 reviews)

  • Odd shift timings very poor life work balance very low pay hell of pressure lack of proper sleep due to odd shift (in 35 reviews)

More Pros and Cons

  1. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Syracuse, NY
    Current Employee - Consultant in Syracuse, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutherland part-time (More than a year)

    Pros

    A great resume builder for entry level full time work.

    Cons

    Risk of lay offs are high, possible overnight and weekend shifts


  2. Helpful (2)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (More than a year)

    Pros

    I don't have anything good to say about this place and I put in my all effort and busted my butt being I was always in the top 10 on the stack rank out of 100 people.

    Cons

    Decent co-workers although most of them will talk crap about you behind your back just to make themselves look good to management.
    No one has the moxie to tell you something to your face.
    Management is a bunch of incompetent people and claim they're there for you but only are there to make sure you do well so they earn money but don't really care about you at all. Management will toy around with you thinking you're getting promoted just to see your numbers increase and make Sutherland more sufficient but won't promote you.
    The pay is absolutely terrible for the amount of crap the employees deal with.

    Advice to Management

    Start acting like adults and stop being incompetent and if you have something to say, say it to the employee not complain about it to someone else.


  3. "Sutherland Global Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time (Less than a year)

    Pros

    Full time job in a competitive job market, ability to advance to management, job is laid back, lenient, work with you to help you excel

    Cons

    Can't really change your shift, same routine everyday, not much of a change or excitement, don't take unless you enjoy am office job and staring at a comiter for 8 hours

    Advice to Management

    Not really much to say, the management team in my department were really chill except they did clique with certain workers underneath them and the people they clique with went back and forth to management about people


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  5. "Low mix level sales opportunity as well as customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - USPS Sales Consultant in Syracuse, NY
    Former Employee - USPS Sales Consultant in Syracuse, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Excellent training rewards and recognition programs. Really do invest in their employees and teach sales people.

    Cons

    Pool comission systems limits top level sales ppl's income potential. That being said if you can dominate the numbers income potential in good.

    Advice to Management

    Keep training and sales support the same. Increase invested and sales force decrease investment in mid level managrment


  6. "Its a foot in the door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Consultant in Syracuse, NY
    Former Employee - Customer Service Consultant in Syracuse, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great place to get your foot in the door into the customer service realm if you want customer service as your career. Many different programs to work for including Microsoft, ATT, and American Eagle. Great environment of people , young lively crowd.

    Cons

    Sutherland hires anybody which doesn't make the company look lime it cares for integrity. I.e. There was a guy they hired at Microsoft who punhed a member of floor support for no reason and then went outside and stabbed a guy in front of the store on Warrant st. Needs better structure and to stop the 'Buddy system'.Seems like the managers best friends get promoted and can do no wrong/lesser degree of punishment and consequences. You never know when your hours will be changed and they do not take your situations in life into consideration .I.e. I'd you have a handicapped nephew, you're his primary caretaker, and need to take care of him at a certain time. Take multiple chats at a time (up to 4) with not so great pay and no overtime

    Advice to Management

    Take employees' situations in life into more consideration . Pay the employees for the work they do


  7. "Training Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Manager in Syracuse, NY
    Former Employee - Training Manager in Syracuse, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than 5 years)

    Pros

    Sutherland is a well oiled machine with processes for everything. As the Training Manager, you have to ensure the Trainers are following the best practices while facilitating a class.

    Cons

    Money is good but not great for the amount of work expected.


  8. Helpful (3)

    "They pay alright for the area."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Agent in Syracuse, NY
    Former Employee - Phone Agent in Syracuse, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sutherland full-time (More than 5 years)

    Pros

    - Lots of work, fun people to work with
    - Room for advancement and travel
    - reasonable insurance and 401k

    Cons

    - Often your job feels shaky and unstable
    - Feels like outsourcing more often than not
    - Purposeful hurdles to advancement.
    -Raises while annual are done under a format that's designed to minimize pay increases.

    Advice to Management

    Just pay people more and raise the standards.


  9. "Great employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Syracuse, NY
    Former Employee - Customer Service Representative in Syracuse, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Family oriented , I got to go to va with this company and work there and transfer back, they work with you .

    Cons

    Not many shifts to pick from but you can talk with management to help pick what you need and they will go above and beyond to help you so not really a con


  10. Helpful (1)

    "Chat Consultant for ATT ISM"

    Star Star Star Star Star
    Former Employee - Chat Consultant in Syracuse, NY
    Former Employee - Chat Consultant in Syracuse, NY

    I worked at Sutherland full-time (Less than a year)

    Pros

    The location was a good and the people that I worked with.

    Cons

    The pay was not good for the job you had to do, nor was the manager good at her job


  11. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Syracuse, NY
    Former Employee - Sales Consultant in Syracuse, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Sutherland full-time (More than 3 years)

    Pros

    Base pay, commission, hours, some overtime.
    Good place to get some sales experience for another job, but not somewhere you want to build a career.

    Cons

    Micro-managed, unfair distribution of hot leads. The turnover rate is through the roof. It feels like they would hire almost anybody just to fill a seat and get the compensation from the client.

    Advice to Management

    Hire more qualified employees so you don't have to micro-manage everyone. Have a more fair way of distributing leads and get rid of the commission pool by allowing for uncapped commission.



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