Sutherland "low pay" Reviews | Glassdoor

Sutherland Employee Reviews about "low pay"

Updated Aug 20, 2019

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3.4
61%
Recommend to a Friend
76%
Approve of CEO
Sutherland CEO Dilip R. Vellodi
Dilip R. Vellodi
1,426 Ratings
Pros
Cons
  • "Night shifts can be bit tough for new comers(in 95 reviews)

  • "This is horribly low pay compared to any other call center job(in 66 reviews)

More Pros and Cons

Reviews about "low pay"

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  1. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Syracuse, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time for more than a year

    Pros

    Easy to get a job. Easy drug test.

    Cons

    Bad location. Hire ex cons. Low pay

    Advice to Management

    Hire better people

    Sutherland2017-08-05
  2. "A legitimate work from home job.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Specialist 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time for more than a year

    Pros

    - Work from home - Company provides the necessary IT equipment and support - Normal hourly pay - No cold calling - Willing to provide the technical training necessary for you to successfully fulfill your role.

    Cons

    - Extremely low pay - Odd schedule (even training happens from mid-afternoon into the late evening) - Poor work/life balance (despite WFH)

    Advice to Management

    I understand that Sutherland contracts with many companies to provide a wide range of services over the phone. Not all contracts are equal. However, you'll never find good talent while offering the federal minimum wage. Put more emphasis on finding people who have good problem solving skills and are willing to learn, instead of focusing on finding cheerleaders for the call centers.

    Sutherland2019-08-14
  3. "Nice people to work with but that's all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Developer 
    Doesn't Recommend

    I worked at Sutherland full-time for more than a year

    Pros

    I don't think there are any pros

    Cons

    Terrible health insurance, very low pay rate,

    Sutherland2019-08-20
  4. "Sutherland Airbnb program"

    StarStarStarStarStar
    Former Employee - Travel Case Manager in Las Vegas, NV

    I worked at Sutherland full-time for more than a year

    Pros

    Great people to work with

    Cons

    Low pay for the work

    Sutherland2019-06-17
  5. Helpful (3)

    "No Thanks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time for less than a year

    Pros

    Work At Home. Nothing else.

    Cons

    I started in the COX work at home program with sutherland. Hiring process was fairly easy except for some reason, sutherland requires a drug test unlike any other work from home job. So be prepared to pass that. Training was a joke, lasted about a month and was 4 hours classroom, 4 hours self paced per day. After training nobody still had any idea what we were doing. Started at $8.50 per hour in training and based... on attendance you MIGHT get up to 10.50 once in production, otherwise just $10.00 per hour. This is horribly low pay compared to any other call center job. To get anything above $10.00 you must rank in top 10% of all CSAs and have lots of sales. Trainers were great, everyone was super nice. Customers were absolutely ridiculous. I have been in customer service for years and these people are a different breed. As soon as they get on the line they start screaming. If you wanna get screamed at for minimum wage, this is the job for you. COX uses a system old as dirt called ICOMS to do everything with. This is a program that was considered outdated 18 years ago so the process is similar to medical coding/billing. You have to remember a bunch of codes to enter to "build" services. All services and/or equipment have their own codes. So you have to look these up for whatever you are trying to do on the account and add them to the system. Also, the benefits you do get, don't start until roughly 2-3 months after you start working. With Sutherland/cox you have multiple logins that you have to keep track of, it is very disorganized. They do send a computer mini tower called a thin client but this is only used to access a virtual computer desktop you will actually be working with. So the experience is extremely laggy because you are essentially using a desktop on a server somewhere, not actually on the computer. The system is so locked down that you literally cant open a text file or use notepad on windows. The entire experience was horrible and just blah. You are also expected to attempt to sell at least 2 items per call. Keep in mind you are tech support, so when the customer calls they are already having problems with their services. Wy would they want to buy more that don't work? Also, you are not allowed to use the hold button at any time for ANY reason. This makes it super difficult to get your job done when you have someone screaming at you, and you are trying to research how to fix their issue with the messed up knowledgeable they use. Im so glad I found something else paying 4$ more per hour. This is a workhorse position, you may as well be in a sweatshop. The CEO and founder of Sutherland is from and started the company in India and this reflects in the way the company is run. Super low wages, ridiculous expectations. The trainer i had said only 13 out of 30 people from the previous class actually stayed to work past the first day of phone calls. That should tell you something. It isn't the people you hired, its your program.

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    Advice to Management

    Overhaul your training. Simplify your design and tools. Way too many tools for simple issues. Give employees a living wage. This position is worth at least 14$ per hour with the amount of information and skill you have to have. This is a workhorse position.

    Sutherland2019-05-10
  6. "Fake work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time for less than a year

    Pros

    1 Hour long lunch and can leave, Vending machines everywhere, If you work for the right program you can work 9-5 with weekends off

    Cons

    Low pay for high stress work, Can't have cell phone on you even if it's turned off, no free cafeteria, parking is far from entrance, have to use a badge to go in and out of every single door, unprofessional disorganized management and strict rules and policy changes everyday makes it easy too get fired quick

    Advice to Management

    don't set up such a fake work environment and tell people that you really care about them and that their employees are an investment when you fire and hire people everyday.

    Sutherland2019-02-23
  7. Helpful (2)

    "Too much for too little"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at Sutherland

    Pros

    paid training, coaching, chat help

    Cons

    low pay outsourcing company not enough training, very intense knowledge of tech support, got put out there too quick, no schedule flexibility, after maternity they did not allow a schedule change

    Advice to Management

    Give a decent pay, cox pays way higher then 10.00 per hour, complex job needs complex training

    Sutherland2018-09-25
  8. "Seemingly Long Shifts with Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Gaming Consultant in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sutherland full-time for less than a year

    Pros

    - Connect with Customers - Bonus Incentives

    Cons

    - Time Moves Slowly - Low Pay

    Sutherland2017-12-10
  9. Helpful (3)

    "Do not work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SRR Analyst in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time for more than a year

    Pros

    Non Management workers are great.

    Cons

    being bullied, intimidation and low pay with long hours - Office affair -peddling open carry class - HR Nightmare

    Advice to Management

    Change the culture - Value your employees - stop the revolving door - Have some pride

    Sutherland2017-11-14
  10. Helpful (2)

    "Underwriting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutherland full-time for more than a year

    Pros

    They will give you the opportunity to work independently, and get out of the way.

    Cons

    As soon as your position can be transitioned to India, it will be. This company is cheap. Low pay for most positions, no 401k match, health ins is expensive. "Paper free" environment is euphemism for bring your own pens and paper. Mortgage workers should have responsibility to make sure customer information is safeguarded. There are shred bins, but no accountability. Customer information is consistently... compromised. You are a piece of office furniture at Sutherland. You will be moved around from project to project based upon needs, and let go when they screw up the project because the idiot managers and workers in Houston are clueless. The pay is low, so they have the bottom of the barrel for many workers and managers.

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    Advice to Management

    Management is too clueless on how to develop a culture where employees have an interest in the success of the company. The whole place has a third world feel to it.

    Sutherland2017-11-09
Found 66 reviews