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Sutherland Employee Reviews about "work from home"
Updated Sep 20, 2023
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Found 8,639 of over 9K reviews
69% Recommend to a Friend
79% Approve of CEO
Found 364 of over 9K reviews
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Dilip R. Vellodi
4,116 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Good benefits(Food vouchers/compliments card/life insurance/medical coverage and dental/medicine costs refunds);" (in 179 reviews)
Cons
- "Low salary after the economics changed here in Egypt they don't raise the salary." (in 447 reviews)
Ratings by Demographics
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Reviews about "work from home"
Return to all Reviews- 5.0Jun 27, 2021Senior Workforce ManagerCurrent EmployeeManila, Manila
Pros
Sutherland values the contribution of employees. They provide options for employees to work from home which is very important during these days. All request can be made online and remotely so there is no need for employees to go to office. Very reasonable salary and benefits are given that makes employees stay for long years.
Cons
I would want Sutherland to improve their technology system so that it will be more reliable during work from home. Personal computers may need upgrade to avoid slow productivity of employees.
Sutherland Response3yHi there! Thank you for this stellar review! Sutherland is indeed an employee-centric company aimed at providing a positive and professional work experience for all our employees, whether working from one of our global locations or working from the comfort of home. We have also noted your concerns and suggestion, and appreciate you taking the time to share. Have a fantastic day!
- 4.0Dec 26, 2020ConsultantCurrent EmployeeSofia, Sofia (city)
Pros
Good manager, good pay compared to national average as it is twice that in net terms. Work from home made the Work much better as can get noisy on the floor.
Cons
High work volume in the winter
Sutherland Response3yHello, and thanks for the positive feedback! Sutherland is indeed a great place to work, whether working on-site or working from the comfort of home. Thanks again, and hope you have a fantastic day!
- 5.0Aug 4, 2021Customer Service AssociateCurrent Employee, less than 1 year
Pros
Excellent work environment and work from home option is wonderful. I love my work and my advance is increíble.
Cons
At the moment i dont have any cons with the company. All is good in my work area
Sutherland Response3yHi there! Thank you for this 5-star review! Sutherland definitely aims to provide a great work environment and a positive work experience for all our employees, whether working on site or working from home. We are thrilled that you are enjoying the experience, and hope you will continue to grow with us. Have a wonderful day!
- 2.0Jun 2, 2022Cx SupportFormer Employee
Pros
cab facility is the only Pro nothing else
Cons
If it is work from home.. they need to understand that a perfect quiet environment at a house in India is difficult
- 1.0Dec 9, 2015ConsultantFormer EmployeeRemote, OR
Pros
The opportunity to work from home and better manage work/life balance issues
Cons
State min unemployment for Customer Service positions and extremely high per pay period rates for health insurance compared to the salary.
3 - 2.0Apr 14, 2023Customer Service RepresentativeFormer Employee, less than 1 year
Pros
Work from home Manager I had for my two programs were lifesavers and made me stay until the programs ended.
Cons
Last job I had that featured chat lasted for a whopping four months. Visible decides that Sykes is better to keep despite them always providing incorrect information and lacks consistency. Meanwhile PlayStation is way too strict on their policies especially when consumers are so rude and think they’re entitled to refunds because of what happened with Cyberpunk 2077’s launch.
1Sutherland Response3moWe really appreciate your feedback and we're sorry to hear that you had a poor experience. We aim to create great experiences in all our interactions. If you are open to sharing further details to help us improve, please get in touch with us on SutherlandExperience@sutherlandglobal.com.
- 4.0Oct 17, 2022Associate ConsultantCurrent Employee, more than 1 year
Pros
The work from home option is one of the best reasons to work at Sutherland.
Cons
The recent cancel of the work from home option. This makes it very difficult to get to work and Sutherland do not provide shuttle service unless you working untill 9:00pm at night. Cost of living is very high and not making enough to cover all the expensive.
- 5.0Feb 21, 2013W@H Customer Service RepresentativeCurrent Employee, more than 1 year
Pros
It's really like a family. Even though most of my co-workers and myself work from home it feels like we're more connected than the in-house centers I've worked at.
Cons
Unless we friend each other on Facebook we don't have faces to go with names.
- 4.0Oct 23, 2017InsuranceCurrent Employee, more than 10 yearsChesapeake, VA
Pros
Best reasons to work from home is I can devote my attention took what I am doing.
Cons
No downside excep no-one to bounce ideas off of.
2 - 4.0Sep 30, 2022Team Lead - IT HelpdeskFormer Employee
Pros
Listed under Great place to work They provide options for employees to work from home which is very important during these days
Cons
Mostly night shift Less salary compared to the industry standard
Sutherland Response11moThank you for your review. We will use the feedback to help us improve.
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