Sutter Health Reviews | Glassdoor

Sutter Health Reviews

Updated April 26, 2017
528 reviews

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Full-time Part-time

3.6
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Sutter Health President and CEO Sarah Krevans
Sarah Krevans
68 Ratings

528 Employee Reviews

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Pros
  • great benefits and great team work (in 48 reviews)

  • Sutter offers very good benefits for their employees too (in 38 reviews)

Cons
  • Upper management really doesn't take employees opinions on what works or not serious enough (in 24 reviews)

  • Need to improve work life balance (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sutter Health is Very Unhealthy"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Plant Engineer in Sacramento, CA
    Former Employee - Plant Engineer in Sacramento, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Sutter is a great place to be from. Treat it as a training ground for a "real" career in healthcare. Sutter is the poster child for how NOT to run a hospital, and how NOT to treat staff. The incredible employee turnover rate means there are always openings, at all levels.

    Cons

    Very low pay scale; treating patients like cattle; concern from management with nothing but the bottom line, no matter how it impacts patients and staff. Sutter keeps pushing the envelope on maintaining the barely legal levels of staffing and training. When patient care suffers as a result of policy, the front line staff is thrown to the wolves. Prime example: Sutter tried to replace Certified Nursing Assistants with uncertified Patient Care Assistants. The PCA's were former janitorial staff who had all been fired and made to reapply for the new positions... at reduced salary. This was so bad that it only lasted about a year, but the damage was immense and long-lasting.

    Advice to Management

    Get your heads out of the sand, and LISTEN to your staff. Take a realistic look at WHY you have the highest employee turnover rate in the whole region.


  2. Helpful (2)

    "This place sucks."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Antioch, CA
    Current Employee - Anonymous Employee in Antioch, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Glad to have a job in this economy.

    Cons

    Manager has no backbone. Assistant manager is clueless. Neither cares a whole lot about the qaulity of work. I think they just show up to get a check.

    Advice to Management

    I can only speak of this location, but it would be nice if people in managment positions actually were qualified to do the job, and actually WANTED to do the job too.


  3. Helpful (8)

    "If you like a Toxic work culture, this is the place for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Sacramento, CA
    Current Employee - Director in Sacramento, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great health benefits. Upper Management allows us to push our employees by any methods we see fit. Have to be part of the right click which I am. Located near major interstates and highways. Company has the latest high technology tools. Extremely profitable and we are expected to act and dress professional; however, yelling is totally allowed. Employees are focused.

    Cons

    Long hours, lots of infighting between departments rather than teamwork. Poor communication and lone ranger mentality. There is a sense of walking on eggshells and forget about doing team building or bonding. Anti networking environment.

    Advice to Management

    Trying appearing more community friendly to the Media and outside world instead being stand-offish. Use the idea of buy-in.


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  5. Helpful (1)

    "unprofessional and ignorant t management, sad for patient who really wants a good healthcare."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fremont, CA
    Current Employee - Anonymous Employee in Fremont, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good benefit.
    easy accessible location.
    diversity staff members.
    has urgent care 365 days

    Cons

    Bad upper management. No communication.
    Patient first is only a phase.
    Careless workers and supervisor.
    Allow co-worker to bully each other.
    Promote ass-kissing attitude especially to the management.
    No respect to the physician or workers.

    Advice to Management

    Clinical operation needs a lot of improvement. No communication between the clinical staff and upper management.


  6. "This was the WORST job experience I have EVER had!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Nurse in Sacramento, CA
    Former Employee - Registered Nurse in Sacramento, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The pay and benefits are great...........for as long as they last.........

    Cons

    Assaultive verbal abuse and overwhelming job expectations were the NORM from my boss....... VERY poor communication, partly because The Boss did not speak English fluently..... Inconsistent and conflicting directives were also the NORM........ Have you ever been PUT DOWN by any boss for three and a half hours without a pause for "feedback?" I have........ Thanks a LOT, Sutter, for your "JUST CULTURE!" I enlisted the assistance of Human Resources and they did not intervene in my behalf.

    Advice to Management

    Screen your managers for their ability to speak/write English. Consider requiring your managers to take communication skills training. If they fail to engage in a cooperative work environment, terminate them!


  7. Helpful (9)

    "A Hot Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronic Medical Record Team Member in San Francisco, CA
    Former Employee - Electronic Medical Record Team Member in San Francisco, CA
    Doesn't Recommend

    Pros

    Good benefit package, located in the beautiful city of San Francisco, good healthcare providers, good co-workers. Shuttle service provided for travel throughout San Francisco.

    Cons

    Chaotic. Very poor leadership. Poorly thought through strategies for IT implementation that in the end impacts the providers and patients. Extremely competitive workplace- very little collaboration. Rigid rules. No room for creativity or out of the box thinking.

    Advice to Management

    Slow down. It's better to do something right than quickly. Respect your employees as individuals. Focus less on your project plan and more on what's really happening.


  8. Helpful (1)

    "Worst place ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Services Coordinator in Davis, CA
    Former Employee - Patient Services Coordinator in Davis, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutter Health full-time (Less than a year)

    Pros

    The recruiters do a great job at attracting you to a position and screening information about you and whether you would be the right fit.

    Cons

    I had different recruiters from different areas calling about the same time. Poor organization techniques. Anyway, this place is a hot mess. Managers overlook the cliques and do not discipline poor behavior. New blood to the organization is not always acceptable. They need more tactical and better training programs. Just because someone knows what it is and how its done; does not always mean the situation is always going to be the same.

    Advice to Management

    Need better training mechanisms. Other organizations are thriving with training modules. Skip the pencil and paper for technology driven platforms...please!! It will help with retention and control your budget.


  9. Helpful (2)

    "Office Staff - SPMF, San Francisco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Staff in San Francisco, CA
    Current Employee - Office Staff in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sutter Health full-time (More than a year)

    Pros

    Health benefits are fantastic; location for public transportation is good and free shuttle service between locations. Co-workers are helpful and easy to work with.

    Cons

    Upper management shows no appreciation of staff, work load unbalanced. Preferential treatment shown to some. Some staff are located in cramped too small cubicles. Moral very low. Poor communication.

    Advice to Management

    A little staff appreciation goes a long way...... Get to know who your employees are, we are there in the office you just don't seem to see us. Do you know our names or what we really do? Make an effort to find out, your company doesn't run without us. There is a reason so many people are jumping ship. Have a monthly lunch, raffle gift cards.....employees that feel somebody cares are much happier workers...even putting in the effort to pretend you care works.


  10. Helpful (6)

    "Not the employer of choice anymore."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SHSS in Sacramento, CA
    Current Employee - SHSS in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sutter Health full-time (More than 8 years)

    Pros

    The only pro that I can think of is that there are some amazing people that are employed at Sutter Health that are very dedicated.

    Cons

    Sutter Health is just like any other low grade 3rd world business. They continue to take from their loyal employees. Currently relocating which means a further drive for a lot of the employees. Discontinuing longevity bonuses, raising the cost of medical benefits and reducing yearly raise percentage by a whole percent. So for example if you are doing your job up to their standard you would only get a 2% raise, this isn't even a cost of living raise. Sutter used to pride themselves as the Employer of Choice. Can't say that I would label them as that anymore.

    Advice to Management

    Support your loyal employees.


  11. Helpful (2)

    "Sutter Health - Technical Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Mather, CA
    Former Employee - Senior Project Manager in Mather, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sutter Health full-time (Less than a year)

    Pros

    Sutter Health medical practitioners are first rate. Hopefully dependance on Information Technology will not detract from their ability to provide good care, because Sutter Health Information Services is a tremendously immature organization.

    Cons

    Project Managers were placed into highly volatile positions, expected to represent the interests of Servcie Line Management. That's normal and definitely not the problem. The Management would hide behind the Project Managers. On occasions when the other Service Lines would push back (which they do, because senior leadership does nothing to facilitate their effectively working together) and while the Project Manager was doing exactly as directed, the Management would play dumb and throw the Project Manager to the wolves. This is compounded by Sutter Health insisting on underpaying resources (employees and contractors). The talented ones leave for greener pastures, while the rest are promoted into more senior roles.

    Advice to Management

    Take a moment to spend some time with the Management from the other Service Lines, genuinely collaborating with them to successfully provide services that benefit the organization as a whole. Work with the Service Lines to understand and anticipate their needs. You spend way too much effort being reactive. Try to be proactive for a change. Learn to quickly make a decision and stand by it. Stop hiding in the trenches and expending all your effort to defray responsibility. Lastly, hire and promote managers that actually have a clue how to manage resources and hold them accountable to deliver results.


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