Sutter Physician Services Reviews | Glassdoor

Sutter Physician Services Reviews

Updated August 14, 2017
121 reviews

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4.0
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Sutter Physician Services CEO Jeremy Eaves
Jeremy Eaves
2 Ratings

121 Employee Reviews

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Pros
  • Great benefits including college reimbursement, PTO on day 1, health etc etc (in 17 reviews)

  • It really is a great place to work (in 11 reviews)

Cons
  • A bit of upper management disconnect (in 5 reviews)

  • All hours need to be made up or covered by accrued PTO hours (PTO hours take a long time to get after-hours as well) (in 3 reviews)

More Pros and Cons

  1. "Patient Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Valley City, UT
    Current Employee - Anonymous Employee in West Valley City, UT
    Recommends
    Positive Outlook

    I have been working at Sutter Physician Services full-time (More than a year)

    Pros

    Good pay, Good co-workers, Food, Perks, Gym downstairs

    Cons

    Leadership does not recognize good employee's, Bad Employee's and their bad habits get ignored

    Advice to Management

    Treat good employee's better than they are treated

    Sutter Physician Services Response

    Sep 22, 2017 – Transformation and Business Readiness Leader

    Thank you for your review. At the Patient Service Center in UT, we continually look for and implement meaningful ways to recognize and reward our best employees. In recent years, we put into effect... More


  2. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Salt Lake City, UT
    Current Employee - Supervisor in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sutter Physician Services full-time (More than 3 years)

    Pros

    Good pay, possible flexible schedules.

    Cons

    If the queue is busy, leadership will be monsters

    Advice to Management

    Work on keeping employees happy, and then the calls will get answered.

    Sutter Physician Services Response

    Sep 22, 2017 – Transformation and Business Readiness Leader

    Thank you for your feedback. Your comment about leadership when our call queues get busy is concerning. While we take great measures to ensure that our patients are well cared for, we strive to... More

  3. Helpful (1)

    "Account Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative II in Sacramento, CA
    Current Employee - Account Representative II in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutter Physician Services full-time (More than 3 years)

    Pros

    SPS provides superb benefits, flexible use of PTO and make-up time, and overall good community. Improvements in processes and communications have encouraged more cooperation between departments.

    Cons

    The structure of the assignments sometimes causes friction between teammates. Sometimes targets change rapidly and teams are shifted, which give a sense of frustration or instability.

    Advice to Management

    Sometimes the promotions seem to based on favoritism. Perhaps recommend reps to look at certain positions based on their achievements,

    Sutter Physician Services Response

    May 24, 2017 – Employee Experience Ambassador

    Thank you for your candid feedback! We're glad that our benefits, PTO, and community involvement are making an impact on your experience here. Your comment about promotions being based on favoritism... More


  4. "Great company great culture great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutter Physician Services full-time (More than 5 years)

    Pros

    Love that all employees are heard and valued
    Lean process makes sense and we're 'doing work that matters'
    Progressive!

    Cons

    Change is frequent so may not be comfortable for those that do not like change


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Sacramento, CA
    Current Employee - Manager in Sacramento, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutter Physician Services full-time (More than 10 years)

    Pros

    Always looking out for the employees.

    Cons

    A lot of senior leadership has left the company in the last year.


  6. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Service Representative in Murray, UT
    Former Employee - Patient Service Representative in Murray, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sutter Physician Services full-time (More than a year)

    Pros

    This is by far the best place I have ever worked! The job is not hard but is challenging enough so you don't get bored. Inbound calls, the workload is never too much to handle. This is not a typical "call center" because there is tons of support if you need it and they don't micro manage. The leadership at SPS are all AMAZING! They truly care about the people who work there and they care about your success. The environment is pretty laid back while getting things done. It's a positive environment and if you are lucky enough to land a job here then hold on to it. I have never worked somewhere that cares so much about the employees. Upper management has an open door policy, if you need to talk about anything any supervisor is more than happy to help. The operations manager is the same, if you need to talk or have an idea or concerns she is always happy to sit with you and talk about it. I had to go for personal reasons, but I hope that one day I am lucky enough to be able to work there again when the time is right.

    Cons

    The only thing is that one location has an awesome facility, but the other location needs some kind of little cafeteria or something. There was a little workout room put in so that is new and pretty awesome. Other than that, nothing negative to say.

    Advice to Management

    Just maybe get something better so there are options for employees who don't want to drive somewhere if they forget their lunch. Or a little store, just somewhere that employees can go on their lunch that is a little better than a tiny break room. That is it, seriously keep doing what you do! Management and leadership at SPS know what they are doing. They are wonderful. They are really great at working with your schedule. I would just maybe recommend having a bigger variety of shifts available when people are hired. Like I said they will work with you and your schedule because they do really care about their employees, it might make things a little better though if more options are offered in the very beginning. Some people like early shifts, some like later shifts, some would want four 10's and others don't. I really recommend having more shifts available in the very beginning. That's all, thank you.

    Sutter Physician Services Response

    Sep 22, 2017 – Transformation and Business Readiness Leader

    Thank you for your very detailed review! We are happy to know that your time at SPS was so positive and that you felt like the work environment was “not a typical call center.” We continually focus... More


  7. "Patient Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Servvie Representative in West Valley City, UT
    Current Employee - Patient Servvie Representative in West Valley City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sutter Physician Services full-time (More than 3 years)

    Pros

    Good company to work for, keep you updated on what is going on in the industry and competitive wages and benefits

    Cons

    Could be stressful and high expectations

    Sutter Physician Services Response

    Sep 22, 2017 – Transformation and Business Readiness Leader

    Thank you for your comments. The life of a PSR is indeed stressful with high expectations. We certainly don’t underestimate the value and importance of this critical role relative to our patients... More

  8. "Implementation Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutter Physician Services full-time

    Pros

    alot of the workers are dedicated and hard working

    Cons

    poor work life balance for salary employees


  9. "Great Call Center Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSR II in West Valley City, UT
    Current Employee - PSR II in West Valley City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sutter Physician Services full-time (More than a year)

    Pros

    -Absolutely no sales, and deals with helping patient's get an appointment with Doctor's.
    -You're dealing with "patient's" and not "customers", so they're more respectful.
    -Call aren't excessive and are around 65 on a bad day.
    -Management cares about your goals.
    -Friendly culture that makes an attempt to value your skills and input.
    -Turnover rate is extremely low.
    -Pay is competitive
    -Quarterly bonuses of $250-$1150 based on performance for doing your job well.
    -You get your own desk/monitors to help your area feel personal and comfortable.
    -Various shifts/Opportunities available including grave shifts.
    -Great benefits including college reimbursement, PTO on day 1, health etc etc.

    Cons

    -Like any call center, the job can be monotonous/tedious.
    -Sometimes upper managers come up with ideas/make changes that aren't in touch with the average PSR. Sometimes these changes aren't helpful, and make your job more of a pain - even if they're little things.

    Advice to Management

    Before you make changes to scripting or anything else, ask us if it will help the patient/make are calls irritating - then follow through. Sometimes the little "changes" or "tweaks" that are supposed to help better the patient experience - don't.

    Sutter Physician Services Response

    Sep 22, 2017 – Transformation and Business Readiness Leader

    Thank you for your review! You outline some excellent details about our Service Center and the role of a PSR. Your comment about upper management coming up with ideas/changes that impact the life... More


  10. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sutter Physician Services full-time (More than a year)

    Pros

    Great work life balance and good pay

    Cons

    None that I can think of at this time.

    Sutter Physician Services Response

    Sep 18, 2017 – Transformation & Business Readiness Leader

    Thank you for leaving a review about your work experience here at SPS. You note that there is great work/life balance and good pay. We are concerned that you rated your experience 3 stars out of... More


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