I have been working at Sword Ciboodle full-time (More than 10 years)
Working within a dynamic environment that exposes you to a variety of challenges that help you grow your experience and career.
This is not a well known company or brand, more a of a diamond in the rough. Lots of hard work for those willing to commit to it.
The Deployment staff is amazing. You will be hard pressed to find another group of people that get along so well. We get along great and make the best of what we have.
Projects seem to be undersold and then Deployment needs to extensive overtime in order to make up for lack of development days paid for by the client.
Salaries are low for the area. Junior BPD's get an offer of 50k or so. Don't be afraid to ask for 10% more though, you may get it. Expect 3% raises unless you are a favorite or something.
Working on Deployment is about being deployed so expect to be traveling M-F every week unless you are on the bench.
I have been working at Sword Ciboodle full-time (More than 3 years)
Small company, allows exposure to different clients, verticals, challenges etc.
No growth or real prospects for wage improvement.
Advice to Management
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Upon starting my career at the organization, I found it to be quite positive and very well positioned to be the contact center software provider of the future. The scottish culture, personality and more made this company a gem for the industry.
However, once our board member brought in new senior leadership for our Americas business unit, things just did not work. Things were not getting done and the business unit was faltering. Sales slumped, and things just did not work. The company could really use some help. New management that has acquired the company seems to be going down the same path.
Advice to Management
Preserve Ciboodle culture and change poor habits. Bring in new ideas and leadership.
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