Symetra Reviews | Glassdoor

Symetra Reviews

Updated April 12, 2017
193 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Symetra President, CEO, and Director Thomas M. (Tom) Marra
Thomas M. (Tom) Marra
117 Ratings

193 Employee Reviews

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Pros
  • The work-life balance is great and you feel that everyone around you truly cares (in 25 reviews)

  • The company offers good Benefits (in 14 reviews)

Cons
  • There is a poor Work-life balance, lack of priority (in 10 reviews)

  • Upper management out of touch with the realities of front line employees (in 10 reviews)

More Pros and Cons

  1. "Associate Customer Operations Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Customer Operations Representative in Bellevue, WA
    Current Employee - Associate Customer Operations Representative in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time (Less than a year)

    Pros

    Great company. All about promoting within and building employees into better assets to the company. Automatically qualify to take LOMA courses. No wait period. All about work home life balance. Great management team.

    Cons

    Low starting salary. Parking is expensive.

    Advice to Management

    Pay higher starting salaries.


  2. "Sales operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Disapproves of CEO

    I worked at Symetra (More than 8 years)

    Pros

    good starting point for experience

    Cons

    Executive management bureaucracy is crippling to any forward momentum and overall morale of the organization.

    Advice to Management

    You are getting in the way of the company's success.


  3. "IT Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time (More than 5 years)

    Pros

    Symetra offers opportunities to innovate, move ahead and to do new things.

    Cons

    You need to seek and become aware of these opportunities, they are not handed out.

    Advice to Management

    Keep encouraging people to better themselves and the company.


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  5. "Culture of growth and community"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time (More than 10 years)

    Pros

    Community focus, peers are actively supportive of your success as an individual and teammate.

    Cons

    Technology gap, lots of manual processes, slow pace


  6. "Sweat Shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Developer in Bellevue, WA
    Former Employee - Applications Developer in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Symetra full-time (More than 10 years)

    Pros

    It has heat and air conditioning.

    Cons

    It was a nice place to work until the company was taken over by new management a few years ago.

    The place is driven by fear, tacit threats and overt intimidation. Deadlines are unrealistic, with many overtime hours without compensation or recognition.

    Middle management is a collage of odious buffoons, imbeciles, and bullies. Cubicles are tiny, and they pack us in like sardines. They took away telecommuting, gradually making it suck more and more to work there, as if they are testing our breaking point.

    Most of the managers in my department had no insurance or financial background; I believe they were hired based upon their ability to bully and intimidate. They would shout at us and drop f-bombs, in meetings and on the floor. I have seen women driven to tears by tirades over minor oversights. I am sure the managers never read the HR policy on Civil Treatment.

    I was in the business for over thirty years, and I never worked at a place worse than this. A back-stabbing environment where there is zero trust among employees and everyone fears the managers. And if you make a mistake, you will be treated at best to a public chewing-out. Keel-hauling is the preferred method of discipline. Avoid this toxic place at all costs.

    Advice to Management

    You are beyond all hope and redemption.


  7. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at Symetra full-time

    Pros

    lots of development and growth opportunities

    Cons

    The pay isn't very competitive


  8. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time

    Pros

    People oriented and transparent business practices. Your experience may depend on your team, but most people here are genuine people who care about doing a good job.

    Cons

    There are some issues with knowledge silos. There are some positions that have been held by the same person for 20+ years, which is great in some ways, but also results in come amount of complacency and reluctance to share knowledge.

    Also the pay is pretty average. Not really much that most managers can do about that, but it causes unavoidable turnover as you have to leave to get much of a pay increase.

    Advice to Management

    Keep doing what you're doing. The company seems to be going in the right direction.


  9. "Great opportunities, great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Symetra full-time (More than a year)

    Pros

    Casual, friendly, room for advancement, working family

    Cons

    Very heads down at symetra. I don't like the 38.75 work week.


  10. "associate"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Symetra full-time

    Pros

    I enjoyed some of the people that i worked with

    Cons

    Management has a hard time listening to employees


  11. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Bellevue, WA
    Current Employee - Financial Analyst in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time (More than a year)

    Pros

    Symetra is a wonderful place to work. Management and executive leadership really care about their employees and do their best to help them with their career goals. The work-life balance is great and you feel that everyone around you truly cares. They really try to live out their core values and try to be as transparent as possible.

    Cons

    It would be nice if Symetra would invest in an ERP system. As it is, we have multiple systems that make reporting challenging although not impossible. An ERP would help streamline things.

    Advice to Management

    Keep up the good work and continue to invest in your employees!


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