I have been working at Symplicity Corporation full-time (More than 3 years)
A few long-term employees who still care
Casual work environment
New management has implemented policies that have been very detrimental to employee morale and that actively prevent optimum productivity.
Advice to Management
Stop making unilateral decisions in a vacuum.
I worked at Symplicity Corporation full-time (More than 3 years)
*Remote working. This is the best part about the company, and a great perk.
*Pretty good products. The products could be better, and there are too many. More focus on core higher ed producs and better design would greatly improve client satisfaction. Overall , the software has some great things that provides a good service to higher ed.
*Nice people. The staff is pretty cool and for the most part easy to work with.
*Chaotic management and company organization. If you like being pulled into multiple projects with no clear direction, terrible task management applications, and too many people involved, this is the place for you. The systems, including the phone system, and the in-house databases are bad. The products can be clunky, slow, and hard to use.
*Mediocre pay. The pay is ok, but not great. Most people I knew there feel the pay was too low. I agree, but it wasn't that bad. Good if you are just starting out or have a spouse / partner that makes pretty good money. Considering the Corporate HQ is in Arlington, VA, the in-office staff must feel underpaid.
*Mediocre benefits. Vacation and Work-Life balance are seriously lacking. The job can be never ending, and it seems you are expected to be somewhat "on call" at all times. There really is no financial motivation to put in more work. You do it just to not get behind, but the extra work does not translate to more pay or comp-hours.
*Training. Yes, there are webinars, but everyone is so busy with so many different things, who really pays attention? Even if you do pay attention, you don't get much out of it.
*Quantity outweighs quality. You are better off giving clients generic answers that don't really help so long as you meet your quotas. Take the time to really help people and it's like you aren't doing your job because your numbers are low. It's backwards. Management will tell you it's about quality, but it's not. It's all about quantity at Symplicity.
*The design of the products are dated. There are plenty of designers, but they always seem busy on other stuff that no one knows about. All the while, the main core products do not get the attention they need. Clients constantly give feedback about how old it looks and how complex it is. They used to joke around that the company name should be "Complexity".
*Micro-Management . The CEO still involves himself in everything, creating an environment of confusion and mistrust. Things get decided on long email chains or IMs. Key people are often left out of the loop, but expected to know exactly what to do and how things should function. Additionally, everyone is involved in too many things leaving too much opportunity for mistakes. When mistakes are made, be prepared for direct IMs from the CEO. Management in many ways sets employees up to fail, then blames the employees for that failure.
*HR is not very effective. Most staff have no idea what they do, other than provide in-office employees with "symp snacks". Occasionally they'll send a staff email of some new procedure, but most people just ignore or delete the messages. They even asked us to come here to write good reviews because the company was getting a few bad reviews. That should tell you all you need to know about this place.
Advice to Management
*Trust employees. Let them manage, stop micro-managing and creating a toxic work environment. If people do 10 great things and 1 bad thing, all you will hear about is the one bad thing.
*Communication is a complete mess. You may get 20 to 100 emails daily, plus multiple instant messages. Everyone is like this and as a result, no one really knows what they are doing.
*Additionally, processes change and most employees are completely in the dark, then expected to know how to perform. This makes employees question what is really going on, and why and who made the decisions that more often than not, do not make any sense.
*The in-house system they refer to as "Izer" is dated, slow, and insanely complex. The CEO needs to buy real project management software or invest in a quality development team to modernize it.
Flexible work hours, some really cool co-workers
Depending on who your manager is, you either have a micromanager with a temper, or someone who is hardly there and already mentally checked out.
Advice to Management
Hire additional managers.
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