Synacor Reviews

Updated Jun 19, 2020

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2.5
31%
Recommend to a Friend
24%
Approve of CEO
Synacor CEO Himesh Bhise
Himesh Bhise
55 Ratings
Pros
  • "Flexibility, work/home balance, cheap vending machines and good location downtown(in 17 reviews)

  • "25 vending machines, casual dress code for everyone(in 16 reviews)

Cons
  • "It is easy to blame all of the company's woes on upper management (as many have) but Synacor's current plight was almost inevitable(in 11 reviews)

  • "401K match is basically a slap in the face(in 7 reviews)

More Pros and Cons
  1. "my review"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Janitor in Buffalo, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Synacor full-time

    Pros

    great to work for place

    Cons

    Some days I get a head ache

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  2. "Great work-life balance"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synacor full-time

    Pros

    Synacor offered great work-life balance along with competitive compensation and benefits. The people were great to work with.

    Cons

    Parts of the business are in decline and facing headwinds.


  3. "Good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Synacor full-time for less than a year

    Pros

    Management easy to talk to and willing to listen

    Cons

    Not enough projects and challenge

  4. Helpful (1)

    "Great people to work with"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Community Development Specialist in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Synacor full-time for more than 5 years

    Pros

    Smart people to work with

    Cons

    Lack of focus on some of the initiatives.

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  5. Helpful (7)

    "Masterclass of Utter Mismanagement"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Middle Management in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 3 years

    Pros

    The pay is generally above average for the positions. I think that they have to do this to keep people. Offshoring however has grown to mitigate this Pro.

    Cons

    Geez...where do I start? First of all, there is no reason on this green Earth that Synacor should be a public company. That's not on the current Sr. Mgmt but that's the only pass they get in this review. Synacor is, as my headline states, a masterclass in mismanagement especially from Himesh. Here is a guy that was plucked out of upper mid mgmt from various dying legacy cable and ISPs with ZERO C-Suite experience to lead a company with generally respectable business numbers, decent outlook, but more importantly good company morale back in 2014. Under his mgmt a short 6 years later, every metric you want to be measured as a good CEO is embarrasing. He has no strategic vision for the company. He thought 300/30/3 was a strategy. He thinks growing reoccuring software subscription revenue with the same products because he says it is a strategy. He has squandered the cash Synacor had on hand on revenue buy acquisitions that do not have any synergy to current products or services. He has destroyed the company culture and morale from the inside out. And he probably singlehandedly lost the AT&T account by overplaying his hand...thinking that Synacor provided something so unique, so valuable, so scarce that AT&T couldn't find it elsewhere. He couldn't wrap his head around the fact that it wasn't a $100M a year business as expected when we started and couldn't adjust this reality when the time to renew the deal came. He has cost at least over 100 people their jobs (and counting) during his tenure and for the last round of RIFs that was the AT&T team in LA, he joked about it at an all hands meeting WHILE THE AT&T TEAM WAS ON. Lying all the while that the company is growing and had plenty of opportunities for folks in other parts of the business. The tone deafness and cluelessness of the senior management could not have been exemplified better by them spending company money on these clear acrylic "thank you/appreciation awards" for each AT&T team member the week before they laid off everyone in the LA office. That was a hilarious joke/slap in the face/waste of money all in one that went straight into the trash. Think about how hard that is to do for a second. To give a group a people a really good laugh, insult them as well, and waste money. Its a bit of genius really. Ok...kudos for that acheivement. The Synacor BoD are complicit in this reality. Their lack of oversight as a Board of a public company is absolutely stunning. There is no manager that I know of that would still retain their job after such a dismal performance as Synacor over the last 6 years. You all should be ashamed of yourself for your lack of oversight.

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  6. Helpful (6)

    "Where Careers go to die"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 5 years

    Pros

    25 cent vending machines. Free fruit in the lunch room Flexible work schedule. Ability to work from home Very Casual dress code Nice area on the waterfront Free Parking My first few years were awesome and I loved Synacor, back when it was winning the "best place to work in Buffalo" awards.

    Cons

    Benefits are not even close to average 401K match is insulting Raises were minimal or non existent Bonuses were minimal or non existent No growth opportunities. No career path on how to get promoted No goals How a company can go from the "best places to work " list to an abysmal failure in just a few years is a direct result of the malignant and gross incompetence that is running rampant in upper management. The complete lack of even a modicum of accountability allows the ineptitude to flourish like a bad rash, no one cares anymore because they don't have to, they are getting a free ride and living comfortably on their fat VP and Director salaries. The death of what truly was a great place to work can be directly attributed to the leadership and their lack of experience running a publicly traded company. In their continued quest to become profitable their new "go to" move is to keep firing more engineers, because having a company full of Executives/ VP's and Directors, while having no engineers is the way to "save" a software company. After the last "right sizing" of course no part of management was affected. When improvements are suggested (that were successful at other companies) and are told "you were just spoiled at your previous company" is a perfect example of the holier than thou attitude and unwillingness of the executives to even try and make things better. If you want to be disrespected and treated like a number, then by all means send in a resume. The C-level executive make it clear that the only people that matter are the shareholders on Wall Street, any staff meeting/announcement are wholly focused on how to keep the "street" happy.

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  7. Helpful (5)

    "Relic of the past"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 5 years

    Pros

    Flexible hours, very smart engineers/operations to learn from. Passionate people in the trenches. Great place to job search from while being paid.

    Cons

    Competency will be punished. Leadership has no clue what they're doing but keep giving themselves pats on the back in the form of titles and promotions. Leadership has isolated themselves from the rest of the company, and filters communication down through a select few, rarely ever listening to anything someone else has to say. For example, I submitted a proposal for how to save significant money (over 500k per year) through site performance just to have 0 interest from anyone. I advised against using a home grown framework just to have it shoved down our throats. I'm surprised the board/investors has any faith in leadership after the hilarious failure that was AT&T, which ended with the CEO laughing about having to eliminate the AT&T dedicated team ,in front of the entire company. If you were granted options, you almost certainly never had a chance to use them, even if they were above water, since the company is in perpetual blackouts. You have to fight tooth and nail for an appropriate compensation package, which includes being recognized that you're doing the next level up, then having to do a development plan that lays out how to do the next level up's job, then executing on that plan and jumping through whatever extra hoops they decide to insert along the way, then maybe you'll get a promotion, if they haven't laid you off in the time being. I would be surprised if the company exists in the next year.

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  8. Helpful (5)

    "Enjoy screaming into a void"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 10 years

    Pros

    All the reviews here sum things up very well. The people made the job great, and the lack of oversight from directors made the job frustrating. You can likely come in whenever you want, do nothing and leave for the day. Costanza would fly up the ranks here. But working from home is nice, and most employees just abuse this and do nothing for their day. Himesh bought Zimbra revenue. Good job! Free fruit in the break room with many fruit-fly friends floating around to stand guard. On-site parking.

    Cons

    The company does not provide growth opportunities. You won't get promoted. And the upward failure of the bloated director level is humorous. Fake it till you make it, guys. Job roles become unclear. And when you look for more definition on a project or general work, a director is usually MIA or in a meeting. The frustration becomes humorous at some point. But if you don't know your role...imagine the goals set for you by your managers. Most of them are arbitrary and vague that don't give you much of an idea of what to work for. That starts at the top. The hot-winded directors spit buzz words in meetings and never deliver results, or action. Seriously. And some of the reviews nail it here about how useless the meetings are. Nothing gets done, you sit there for an hour and time is really really wasted. Let's sit around in a meeting and drink beer because it looks cool! Losers. I haven't even touched on AT&T partnership. That partnership divided an already low-morale company even further. It was terrible. Synacor created hostility and tension by totally flying by the seat of their pants through the entire partnership. Nobody on the Synacor management side knew how to handle the partnership and refused to look to current employees for suggestion, help or management issues during that ordeal. Seeing AT&T run back to an ex after that relationship is totally understandable. Plus the disconnect between employees and management is incredible. To be that bad at communicating with employees must mean it is intentional. For years employees lobbied for a liaison between employees and management to bridge the gap. Other reviews are correct, managers swipe your ideas for their own benefit. They steal ideas because developing their own products is too hard apparently. What has Synacor added to the pipeline? Further Zimbra rollouts? That's just evolution. Further there is no investment in employees, either through training or seminars. So much so that a lot of talk revolved around what other employees in the company would ever do for themselves if their position were ever eliminated. And at least 60 people could be eliminated from from the operating costs and the company would go on with business as usual. If this happened, maybe the company could upgrade the 16-pound outdated Dell laptops lol Many positions are being outsourced to India now. Cheaper labor allocates more money for hiring directors. Bed bugs closed down the Buffalo office at one point. Truth. Finances became so bad inside the company at one point auditors suggested ending the free fruit, which totally makes sense since most of it goes rotten and forces fruit fly explosions. Thanks for fighting the good fight, Himesh, and keeping that around. Then Synacor hired more directors. But, hey, have some more underwater stock.

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  9. Helpful (13)

    "Great people, abysmal leadership"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 3 years

    Pros

    Synacor is filled with positive, supportive people who do good engineering work and are happy to teach others to do good engineering work as well. At no time during my experience there did I feel unsupported by my colleagues. Line management, in some cases up to and including the Director level, are strongly committed to the success of their team members. Benefits are spectacular, far better than any other available in my area.

    Cons

    Unfortunately, all those good things I just said don't extend to senior management. They're unable to articulate any systematic product or engineering quality vision; on the rare cases in which they do have a vision and a plan, they abandon it at the first hint of market resistance. Sales, Marketing, and Product are completely siloed -- to the extent that Product has its own engineering team to test things out, ensuring that any product actually made and tested just stalls as it is transitioned from prototype to sellable product. Recent layoffs were carried out in a manner that is truly a caricature of the worst in late capitalism, the CEO laughing through a presentation about how the company lost about 20% of its cash flow, then all team members in LA being told they had a job for 6-10 weeks, only to be surprise laid off after 2 weeks. Recent layoffs have targeted some of the best and most knowledgable employees, probably in order to shed salaries and improve operating margin, regardless of whether or not their knowledge and skills represented a single point of failure within the company.

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  10. Helpful (3)

    "Sinking Ship"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 5 years

    Pros

    flexible work hours; good benefits

    Cons

    terrible leadership; no direction; no employee development; minimal raises; apathy

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