Synacor Reviews | Glassdoor

Synacor Reviews

Updated January 4, 2017
78 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Synacor Himesh Bhise
Himesh Bhise
20 Ratings

78 Employee Reviews

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Pros
  • Synacor offers good work life balance (in 8 reviews)

  • 25 vending machines, casual dress code for everyone (in 14 reviews)

Cons
  • Company execs and middle management pretend they want feedback and how to improve the team but routinely ignore requests to improve things (in 6 reviews)

  • Buffalo office is pretty worn, but there is an effort underway to hopefully update (or find a suitable new space) (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Exciting Growth and Career Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synacor full-time (More than a year)

    Pros

    Our new CEO has incredible business instincts and has what's best for Synacor and its employees in mind, benefits are great, good culture, great teams and collaboration, lots of opportunity to learn, diverse and complex company with multiple state and country locations, renovations underway of all offices that need modernized, snacks and coffee in all offices, team events for holidays, HR dept is stabilizing and supportive, and managers are very flexible with working hours which makes work/life balance great.

    Cons

    There is a lot of work to be done with all of the growth and added partnerships so sometimes you might have a very diverse role or be asked to assist with something outside of your job description. However, for me personally, this has been a great learning opportunity and a way for me to diversify my experience.

    Advice to Management

    Continue to build strong relationships with employees from the bottom up. Communication is getting better, so continue to try to be as transparent as possible.


  2. "It was great."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    There was an abundance of overtime.

    Cons

    Hourly employees were expected to take on responsibilities of salaried employees.


  3. Helpful (1)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule. Good co-workers. Option to work remote.

    Cons

    Compensation and no 401k match.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "No mature leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Former Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at Synacor (More than a year)

    Pros

    - some fun, and smart people that work there
    - pay was good, including stock option plan
    - location; lots of social events

    Cons

    - ridiculous management at the executive level. like a rudderless ship with no business or moral compass. no real C level experience other than founder or 'been there since the beginning' type of experience that can help shape and grow a company beyond those that started it.
    - infighting between different groups made it difficult to get anything done.
    - turnover added to the problem of people experienced within the organization further complicating getting things done.
    - too many meetings - all lip service and CYA, total waste of time. completely inefficient.
    - an overall lack of professionalism. there is a fine balance between laid back environment and unprofessional,

    Advice to Management

    - empower the people you bring in to make change.
    - create and communicate a unified vision
    - open up offices in cities where you can attract talent from a broader pool


  6. "Great place to start off"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good work environment and people

    Cons

    Work can get quite cumbersome. Long hours


  7. Helpful (1)

    "Excellent opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Engineer in Buffalo, NY
    Current Employee - Quality Engineer in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synacor full-time (More than 3 years)

    Pros

    Flexible schedule, excellent time off. Good culture. Benefits are above average, but 401k matching would be nice. Pay is in line or higher than averages. Free downtown parking.

    Cons

    Buffalo office is tired and badly in need of an overhaul. Lots of small offices make coordination a challenge.

    Advice to Management

    Promote more from within when possible. Hold more company events on weekdays / weeknights when schedules allow.


  8. Helpful (5)

    "A Positive Direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synacor full-time (Less than a year)

    Pros

    The company is heading is a positive direction. New leaders that understand today's business are starting to bring change and with that success. The CEO has good momentum. Smart technology with smart people.

    Cons

    Offices are in disrepair. The Buffalo office has a false entitlement that slows down everything. HR department is junior. No 401K match.

    Advice to Management

    Put a focus on workplace quality. Continue to move out ineffective leadership - new or old.


  9. Helpful (2)

    "Keeping my fingers crossed..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Buffalo, NY
    Current Employee - Senior Software Engineer in Buffalo, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Synacor full-time (More than 5 years)

    Pros

    Flexible hours (dependent on the manager), creative co-workers (some more than others).

    Cons

    Minimal bonuses and raises are an issue.

    Advice to Management

    Dedication, tenacity, creativity & innovation need to be rewarded.


  10. Helpful (4)

    "Been with company 4+ years"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Synacor full-time

    Pros

    The people are fun, creative and hard-working.

    Cons

    Lack of leadership; CEO generally absent from the Buffalo office and seems out of touch.

    Advice to Management

    Get into the trenches; spend time one on one with your employees and you will have a much better understanding on what is and isn't working and why.


  11. Helpful (5)

    "Proceed with great caution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Current Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Synacor full-time (More than 3 years)

    Pros

    Coworkers across different depts
    Company culture is unique for its location
    Benefits are company paid
    Flexibility depending on dept or leader
    Beer provided at company meetings

    Cons

    Executive leaders are only concerned about themselves and take advantage of high performing employees.

    Turnover...cannot retain good talent
    Extremely top heavy...too many executives for a company of 400 EEs
    No 401k match
    Merit and bonuses are meaningless
    Communication
    Conflicting priorities
    HR department is a joke, unsupportive, and continuously turns over
    Paid time off is minimal

    Advice to Management

    Stop catering to the complainers in the company. Take care of those taking care of the company and customers. Appreciate and recognize your people, they work hard.



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