Synacor Reviews | Glassdoor

Synacor Reviews

Updated Jun 25, 2019

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Found 108 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
41%
Approve of CEO
Synacor CEO Himesh Bhise
Himesh Bhise
43 Ratings
Pros
  • "Flexibility, work/home balance, cheap vending machines and good location downtown(in 18 reviews)

  • "Dress code is really relaxed and there is a lot of flexibility in hours and ability to work from home(in 15 reviews)

Cons
  • "Upper management seems to be having a hard time to put the company in the right direction(in 9 reviews)

  • "401K match is basically a slap in the face(in 6 reviews)

More Pros and Cons
  1. "my review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Janitor in Buffalo, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Synacor full-time

    Pros

    great to work for place

    Cons

    Some days I get a head ache

    Advice to Management

    listen to your employees please

    Synacor2018-11-03
  2. "Great People, Mediocre Products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 

    I worked at Synacor full-time

    Pros

    You have a team that has worked at the company forever and really knows their business.

    Cons

    A lack of expertise about the industry they work in and no desire to make the internet better.

    Synacor2019-06-25
  3. Helpful (3)

    "It's not a terrible company, but it's not a great one either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Synacor full-time for more than a year

    Pros

    - Competitive salaries - Flexible work arrangements - Casual, laid back atmosphere

    Cons

    - Lackluster benefits, particularly regarding retirement contributions and stock options - Incoherent organization - Lack of engagement between staff and upper management - Little concern for anything beyond making money; no greater unifying purpose - Open office arrangement more designed for aesthetics than worker productivity - The focus on web portals and online advertisements jeopardize the long term viability

    Advice to Management

    - Make more of an effort to engage employees in decision making, particularly those that impact their day-to-day work lives - When communicating to the employees as a whole, focus on more than just the fiscal/monetary aspects of the company

    Synacor2019-04-06
  4. Helpful (10)

    "Failing quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 5 years

    Pros

    Flexibility, work/home balance, cheap vending machines and good location downtown.

    Cons

    Complete disorganization. Since the company is not hitting revenue goals, managers make drastic short-sighted decisions and cut corners on work which results in a subpar product. Fellow employees do “just enough” to get by and don’t take an interest in learning new things unless it’s pushed onto their plate by a higher up. New ideas are allowed but once your idea takes shape an existing manager will try to make it look...

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    Advice to Management

    Work to inspire and not keep people down. I know there is a ton of pressure to produce revenue but think beyond the quarter and immediate dollars. Clearly define job roles, responsibilities and procedures for new types of work.

    Synacor2019-01-02
  5. "PM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synacor full-time for more than 5 years

    Pros

    Flexibility work from home. Monthly company events. On the right team you have the chance to work on great, challenging projects. Great people at all levels of the company - joining Synacor is like joining a mini family and everyone is supportive of each other and has a great time together. I personally like this one knowing some don't agree, open concept seating which is great for collaborating between teams.

    Cons

    Sometimes we need Executives to get on the same page.

    Advice to Management

    Explore more options for scrum methodologies, just because one thing works for you doesn't mean it should work for the rest of the company. Allow this to be decided from a team to team basis.

    Synacor2018-10-26
  6. Helpful (7)

    "Ha ha ha"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Synacor full-time for more than 3 years

    Pros

    Horrible management, but fun coworkers you can always have a good laugh or cry with.

    Cons

    Ha ha ha! Today the plan is that IDM will save the company. That's rich. Well they've been trying that for awhile haven't they. Okta has a market cap of $6.5 billion and the skeleton crew working on cloud id is somehow supposed to carve out market share against a massive competitor, even though they can barely keep the lights on in between the weekly emergency releases. Not really their fault, they're just understaffed...

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    Advice to Management

    I really just don't know anymore. Maybe you should hire more directors and vice presidents? I'm sure that'll fix it. Looking forward to hearing what your next plan to save the company is after this cloud id plan fails.

    Synacor2018-11-09
  7. Helpful (8)

    "A less than slow descent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synacor full-time for more than 8 years

    Pros

    Vending machines are cheap, and pretty good benefits

    Cons

    Open office is the worst thing that happened at Synacor. Until the offshoring started. If you look at the job posts, at least half of them at any time are Pune postings. Some of the recent laid off employees were replaced a week or two later with either an offshore resource, or a job posting in Pune. If that wasn't enough, add in adding teams that do nothing but look for solutions that they can spend a crapton...

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    Advice to Management

    Decide if you are a US based company, or an India based company. Fix the open office disaster, which would have been prevented had management listened to the employees. If you're trying to cut costs, stop overspending on COTS solutions that don't solve problems, but rather cause more. And replace managers who don't know how to manage their team, which is easily seen via productivity of the teams. Talk to employees,...

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    Synacor2018-10-26
  8. Helpful (21)

    "It's probably time to throw in the towel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Synacor full-time for more than 8 years

    Pros

    If you're new in your technical career, this is a good place to work with some really fantastic people, learn a lot of things from them, and then move on after a few years. If you keep your head down, don't make waves, and don't let the place get to you, it's possible to coast and collect an easy paycheck. The company will not be loyal to you, so you don't owe the company your loyalty.

    Cons

    Let's take stock of how Himesh has done since got here. Just check out the public numbers reported between 2013 and 2017. R&D stayed flat, admin/executive/sales expenses doubled, and the company is still in the red. So basically Himesh took all the AT&T money and blew it on executives/managers. Meanwhile in earnings calls he talks about fee-based revenue being a bigger part of Synacor revenue, but he accomplished...

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    Advice to Management

    It's obvious that Himesh has only one move left before the board fires him: slash expenses, pump up the value of the company with, say, a cynical intellectual property move like email on blockchain, position the company for a sale, and then float safely away on a golden parachute. Just do it and put everyone out of their misery. Pull the trigger, sell the company for parts and save yourself. ACV is the new preeminent...

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    Synacor2018-10-10
  9. "Decent Company, lots of growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Recommends
    Neutral Outlook

    I worked at Synacor full-time

    Pros

    Synacor is a great place to work and the upper management really does try to make things feel fun. the people are great and very friendly.

    Cons

    Lots of growing pains as the company tries to become SOC/SSASE compliant. Policies are unclear on many things and some of the departments can feel political.

    Synacor2018-08-10
  10. Helpful (9)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Desktop Support in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Synacor full-time for more than a year

    Pros

    No dress code .25 vending machines flexible hours

    Cons

    Zero employee development Leadership is laughable Lack of support from management and HR Zero culture practice No real vision since the founder left the company

    Advice to Management

    Stop hiring executives and pay attention to the rest of the company. There is no growth once you're hired. Anyone with aspirations for more has the carrot dangled in front of them until they quit. No cultivation of talent whatsoever.

    Synacor2018-08-08
Found 108 reviews