Synchronoss Reviews | Glassdoor

Synchronoss Reviews

Updated May 7, 2017
33 reviews

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2.0
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Synchronoss Chairman, President, and CEO Stephen G. Waldis
Stephen G. Waldis
14 Ratings

33 Employee Reviews

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Pros
Cons
  • Can have a low work/life balance on certain projects (in 9 reviews)

  • Can't work from home except on rare agreed-upon times, or if something is actually stopping you (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Seattle, WA
    Former Employee - Project Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Synchronoss full-time (More than 3 years)

    Pros

    A great work-life balance. Some exciting technologies and client projects.

    Cons

    Employees seem to be treated at numbers. Senior leadership is not in touch with middle management and Dev/Ops teams (that are performing work that makes things run smooth).

    Advice to Management

    Find true value in your employees as people and contributors to the business, rather than Employee IDs and paperwork.


  2. Helpful (3)

    "classic tale of a company who lost its way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Bridgewater, NJ
    Former Employee - Software Engineer in Bridgewater, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synchronoss full-time (More than 8 years)

    Pros

    Working at Synchronoss is not a horrible experience. A good percentage of the people working there are, smart, knowledgeable, and fantastic people to work with. The culture is also very flexible with time management. You may be asked to work a weekend or three during the year but normally you are well aware of project deliverables so you can plan accordingly. If you do your job well then working may be stressful at times but is comparable to other shops.

    Cons

    Synchronoss is stuck in the old way of doing things. Their technology stack is far behind the technology curve and they are constantly losing market share because their solutions are out of date and very costly. Their massive dependence on off shore resourcing solutions has stagnated the talent pool due to the fact, there is no one to backfill the on shore talent pool. When new ideas are brought to the table, they were constantly shot down for fear of change. In the current culture, they are realizing the massive shortcomings in their processes and are left scrambling to catch up. These shortcomings were only noticed when other companies began undercutting their solutions. Change is now coming at such a rapid rate there is no due diligence in researching these new methodologies, many of these changes are throwing ideas at a wall to see what sticks. New employees will be asked to shore up these processes by bringing fresh ideas to the table with a promise of compensation that never seems to materialize. If you can navigate a "yes person" culture and the endless corporate "rah rah" sessions then you may do well. Odds are though, your job will be lost to one of the countless management reorganizations that happen on a yearly to semi-yearly basis.

    Advice to Management

    My advice to management, take a look at the plethora of leaders who talk the talk but do NOT walk the walk. Open opportunities for other resources who would like management opportunities and give them the traction they deserve


  3. Helpful (1)

    "Synchronoss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bridgewater, NJ
    Former Employee - Senior Software Engineer in Bridgewater, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Synchronoss (More than a year)

    Pros

    Partial Remoting was possible, but poorly managed

    Cons

    Very weak and disorganized management, ill-defined tasks

    Advice to Management

    Be more organized and defined please


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  5. Helpful (8)

    "Less "Technology" and more "Business", Very Risky Time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bridgewater, NJ
    Current Employee - Anonymous Employee in Bridgewater, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Synchronoss full-time (More than 5 years)

    Pros

    Some really smart people to work with who created some unique solutions. The tech is OK and they're solving solutions using things everyone else uses. The compensation is definitely good and at the median for the area and above in some cases.

    Work/Life balance has definitely improved over the years.

    The cafeteria in the office is very convenient and isn't half bad. The mall is a quick walk away if you don't mind food court cuisine.

    Cons

    The company is not into "technology" as much as you'd think. There's more of a business deal focus than working with or improving the technologies. There's no focus on breaking new ground using creative technology solutions or even offering up some innovations into the open source community. If you are a developer then it may not be the best place simply because of that, unless you just want a status-quo job.

    The company recently split into two, accompanied by a large round of layoffs. There were some other reorganizations that occurred internally as well that are not confidence inspiring.

    The constant acquisitions are extremely painful, especially when the technologies they acquire are not top-notch solutions. Again, they are more business-focused acquisitions than technology-based. The headaches are common acquisition issues, but they are accentuated at times.

    Another big con is the office location and the building. Some people drive in from PA, but driving in from NJ even just 15 minutes away (at night) you'll get the same commute time due to the frequent traffic issues. The office building itself is showing some age and isn't organized nor maintained very well. I am told parking is a nightmare if you get there after normal hours.

    The mass amount of internal politics at play means that some people that are "liked" but that are ineffective leaders get promoted or put in positions of power. The political atmosphere from top-down is a little overbearing at times.

    The future of the company is uncertain as there is definitely no clear direction that it is headed in. With changes on the board and top executive tier, there is definitely a possibility of that changing.

    Advice to Management

    The recent activity has not been presented in a way that says "we thought about how this impacts employees we retained" or that it was completely thought through at all from a operational perspective.

    A lot of this recent activity has sapped the confidence out of people and caused people to start looking for new jobs.

    I'd focus on employee retention, which is something a refurbished office space simply won't help with. With salaries at a decent spot, titles in order, benefits in a good space, etc. there needs to be other things done to help keep people around.

    As I said earlier, the future of the company is very much uncertain and the employees are feeling it.


  6. Helpful (5)

    "Not as good at acquisitions and they think they are"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Synchronoss full-time (More than 3 years)

    Pros

    Strong technology and good customer base.

    Cons

    Very confused and convoluted acquisition of SPATIALinfo. Left employees and customers confused. Post acquisition everyone is still wondering what the direction in the CATV engineering market space actually is.

    Advice to Management

    Focus on customers and employee retention.


  7. Helpful (10)

    "Company needs to improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer in Bridgewater, NJ
    Former Employee - Senior Engineer in Bridgewater, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Company is ok and has good benefits.

    Cons

    Managers and some senior Managements(Director/ VP) who have 9 plus yrs of experience, think they own the company . Their work practice is not suited for the new pace environment. They do not get along with new hire and do not let others survive. They have no exposure to the outside world and new talent. They discourage new hire in everything.

    Advice to Management

    For the better growth of company managers and VP who are in company for more than 9 + yrs should be replaced as they are doing more harm then good for the company. They are more interested in keeping their job, then in growth of company.


  8. Helpful (6)

    "Started on a good note and then... everything crumbled."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bridgewater, NJ
    Former Employee - Senior Software Engineer in Bridgewater, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good 401K and Stock options, average health care.
    Big projects (Too big to be handled)

    Cons

    Always under pressure.
    Irrelevant training of new employees.
    Most of the work is outsourced in many different countries: India, Estonia and France.
    No work culture.
    No ownership of the projects.
    Career visibility close to 0.
    Weekend and late night work (11pm and later) with no appreciation when Bonus time comes around.
    Tiny bonuses.

    Advice to Management

    Have less remote engineers and more in-house engineers.
    Cut back on hierarchy meaning add more engineers and less managers/senior managers/VP.
    Growth via acquisition should be done right, not by buying the patents and firing the engineering staff.


  9. Helpful (2)

    "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ
    Doesn't Recommend

    I worked at Synchronoss full-time (More than 3 years)

    Pros

    Some of the best people I've worked with are/were there. Depending on the department, the environment can be fun.

    Cons

    Unorganized, high turnover, performance not rewarded, upper management appears to not be concerned with the employee and do not demonstrate trustworthiness.


  10. Helpful (2)

    "Sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Bethlehem, PA
    Current Employee - Sales Representative in Bethlehem, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Synchronoss full-time (Less than a year)

    Pros

    It's a great job to get sales experience and slowly learn the business side of sales and customer care services.

    Cons

    Not much growth within the company and seems to mainly be temporary for a lot of people.


  11. Helpful (2)

    "Growing too fast, disorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Reliability Engineer in Seattle, WA
    Current Employee - Site Reliability Engineer in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Synchronoss full-time (More than a year)

    Pros

    Large environments, big customers. Has both datacenters and cloud. Roomy cubicles and good laptop provided, both Windows and Mac offered. Phone is provided. Coffee machine.

    Cons

    Technologies:
     - Internal services are not given proper attention and routinely must be worked around (see source control, configuration management, ticketing, web portals, log management, monitoring).

     - Email is on Office365 with poor performance and distribution lists are noisy.

     - Lack of standardization on OS version or software version.

     - Old environments get no reworking or standardization.

     - Some technologies used in production are not understood or documented.

     - Development cycle is slow and commonly creates problems.

    Culture:
     - 8-5 workday, not mentioned on any position listings.

     - Lots of confusion between different teams and bad communication.

     - Tasks come in erratically and all are expected to be done as soon as possible. Everything is "the most important issue".

     - Unclear separation between work and life, some will tell you to turn your phone off if you're not on-call, some will say you have to be available at all times.

     - Can't work from home except on rare agreed-upon times, or if something is actually stopping you.

     - HR policies are muddy and not published anywhere. "Everyone must be treated exactly the same".

     - The blame game is popular and SRE becomes an issue sink. If you see an issue, you own it.

     - Some management attempts to cross-team manage, and project managers are given engineers without the engineers being told they are being managed by someone else.

     - Project team management is sloppy, defining tasks, expected results and next steps are left up to the engineer.

     - Constantly absorbing other companies and reorganizing, taking on additional customers before the product is solid.

     - Change control is new and unclear.

     - Seattle office is running out of space, and does not have any members of development or HR.

    Advice to Management

    Do not have engineers manage their own tasks. It quickly becomes too complicated to reasonably manage every task of every possible project that one could work on in a day. Get the NOC to communicate with itself on what is known issues and how long things have been going on so that different people or locations won't call about the same issue. Make sure that all the products you use are well-documented so that any SRE could support anything.


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