Synchronoss Reviews | Glassdoor

Synchronoss Reviews

Updated April 8, 2017
59 reviews

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3.0
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Synchronoss Chairman, President, and CEO Stephen G. Waldis
Stephen G. Waldis
18 Ratings

59 Employee Reviews

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Pros
Cons
  • Can have a low work/life balance on certain projects (in 9 reviews)

  • Can't work from home except on rare agreed-upon times, or if something is actually stopping you (in 7 reviews)

More Pros and Cons

  1. "Join to learn leave to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New Brunswick, NJ
    Current Employee - Software Engineer in New Brunswick, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Synchronoss full-time (More than 3 years)

    Pros

    Great place to learn the current state of the art technologies.

    Cons

    You will easily get stagnated in your position.

    Advice to Management

    Start looking into new ideas. Evolution is important.


  2. Helpful (1)

    "Chaotic Neutral: How not to run Operations & Infrastructure Engineering teams"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Reliability Engineer (III) in Bethlehem, PA
    Former Employee - Site Reliability Engineer (III) in Bethlehem, PA
    Neutral Outlook
    No opinion of CEO

    I worked at Synchronoss full-time (Less than a year)

    Pros

    The number of highly skilled and intelligent people was refreshing to see.

    Cons

    The lack of true direction from management and the chaotic nature of their application development teams made it impossible to actually manage operations and infrastructure correctly.

    Advice to Management

    Hire some process engineers -- for the duration of my tenure, enterprise-wide software purchases set absurd constraints on process definition. Hire some build & release engineers to move yourselves out of the 1990s operationally. Set goals beyond simply "making the numbers".


  3. "Decent Company"

    Star Star Star Star Star
    Former Employee - Software Engineer in San Jose, CA
    Former Employee - Software Engineer in San Jose, CA

    I worked at Synchronoss full-time (More than a year)

    Pros

    Nice team
    Knowledgeable employees
    Good job experience

    Cons

    Not much company direction
    Sometimes not a lot of work to do


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  5. Helpful (1)

    "Company Was great to work for until they disbanded my department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cloud Reporter in Bethlehem, PA
    Former Employee - Cloud Reporter in Bethlehem, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchronoss (More than a year)

    Pros

    Easy going place to work.

    Cons

    Management does not do a good job.


  6. Helpful (1)

    "Customer Service Agent Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Bethlehem, PA
    Former Employee - Customer Service Specialist in Bethlehem, PA
    Recommends
    Negative Outlook

    I worked at Synchronoss full-time (More than 3 years)

    Pros

    Clean. Nice people to work with

    Cons

    Pushed up selling too much instead of solving customer's problem.

    Advice to Management

    Put customer first.


  7. Helpful (7)

    "Improvements Needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Architect in San Jose, CA
    Current Employee - Software Architect in San Jose, CA
    Recommends
    Neutral Outlook

    Pros

    Great people, a lot of opportunities to learn new skills, challenging work.

    Cons

    Business driven development with no regard for quality and longevity of the code, slow processes and very little flexibility of the management.

    Advice to Management

    I really do hope this will be actually read by someone from the upper management, if not - at least people who apply for a job here will know what they will have to deal with.

    1. Processes are there to help people, not to hinder them. If in order to extract an interface or a couple methods to improve readability and/or reuse I have to go through the process below, I will NEVER do it:
    - create a JIRA issue,
    - create a branch,
    - create a pull request,
    - answer multiple random questions from people reviewing the PR including "why are we doing this?",
    - listen to management complaining about me working on things that were not scheduled for the iteration, and the only reason I spend more than 10 minutes on that, is because of this process,
    - wait 3-5 days for the PR to be accepted by enough people to be able to merge it,
    - rebase the code with resolving conflicts because it took so long to get PR accepted,
    - finally merge it.

    Don't get me wrong, this process is useful, but there should be a better way to handle refactoring. And if you never refactor code (the current situation) the technical debt increases.

    2. Currently if I spot a bug in the code, I'm supposed to log a JIRA issue. Theoretically it would be scheduled for fixing in next iteration during team planning meeting. However, if "planning meeting" is a product manager assigning priority to tasks alone behind the closed doors, the issue will never be addressed.

    As a result, the only bugs that are fixed are those reported by a customer in production environment, which leads to an increased number of incidents reported on production.

    3. I've been voicing these (and other) problems in the last 6 months to both my manager and later the VP. Nothing has changed since then, and VP has even told me they are powerless to fix some of the issues. This is why I've decided to vent here.

    I hope someone will find this review useful.


  8. Helpful (3)

    "synchronoss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Bridgewater, NJ
    Former Employee - Call Center Agent in Bridgewater, NJ

    I worked at Synchronoss (More than 8 years)

    Pros

    The money was an awesome thing!

    Cons

    the hours. its like your in high school


  9. Helpful (1)

    "Research and Development Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Bridgewater, NJ
    Former Employee - Intern in Bridgewater, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Synchronoss (Less than a year)

    Pros

    relaxed workplace atmosphere in bethlehem

    Cons

    not enough work for interns

    Advice to Management

    structure the intern program


  10. "Oracle DBA / Encryption Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Oracle Database Administrator/Encryption Engineer in Bridgewater, NJ
    Current Contractor - Oracle Database Administrator/Encryption Engineer in Bridgewater, NJ

    I have been working at Synchronoss as a contractor (Less than a year)

    Pros

    Nice environment with employee benefits.

    Cons

    Nothing much except the projects should be managed better to complete them efficiently.

    Advice to Management

    Not much to say about that since management process is great.


  11. "Software Engineer II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software Engineer II in Bridgewater, NJ
    Current Contractor - Software Engineer II in Bridgewater, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Synchronoss as a contractor

    Pros

    Very flexible. New technologies. Good learning

    Cons

    Very poor team collaboration. No motivation to come to office.

    Advice to Management

    People who are there for many years take control and there is no place for new comers to get visibility.


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