Synchrony Client Service Representative Reviews | Glassdoor

Synchrony Client Service Representative Reviews

Updated Oct 7, 2019

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3.8
53%
Recommend to a Friend
100%
Approve of CEO
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
3 Ratings
  1. "Friendly Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Good training, flexible work schedule, good and fair supervisors

    Cons

    Nothing major. Starting pay could be a little higher for experienced reps.

    Advice to Management

    Continue to make your employees feel valued.

    Synchrony2018-11-22
  2. Helpful (2)

    "Nothing last forever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 8 years

    Pros

    Great benefits. AMAZING history, caring staff from manager, support roles and floor employees. Nice location. Strong security.

    Cons

    This last year really went down with leadership. So many good employees stand by core values EXCEPT upper leadership (not managers, they are great) Upper leadership are losing their value of the people. Cold lay-offs with zero support from directors (they don’t need to be cold not negligent) nsincere communication, departments shutting down to go across seas, no open communication, employees are isolated and in... the dark.... used to be a really good company to work for. Their ratings are falling and I predict a drastic fall these next few years.

    Show More

    Advice to Management

    You have amazing people following the SYF core values, PLEASE hold directors accountable. It’s Imperative to have compassionate business men and women in these roles. We all look up to Margaret Kean (amazing woman/CEO) but I have a strong feeling she does not know how bad on-site report is with hard working employees and directors, so many are afraid to speak up.

    Synchrony2019-10-08
  3. "Work at home csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Convenience of work from home, fair pay and good benefits

    Cons

    Required to work on weekends, tied to phone on back to back calls,

    Synchrony2019-06-11
  4. "Care credit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Client Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 10 years

    Pros

    Pay, benefits, flexible with schedules, love the people , very supportive of anything that you need, managers are friendly and treat you well.

    Cons

    Extremely picky in who they hire

    Advice to Management

    Need to give more people a chance with hiring. Too strict

    Synchrony2018-04-05
  5. Helpful (1)

    "Work From Home for Synchrony"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Client Service Representative 
    Recommends
    Positive Outlook

    I have been working at Synchrony

    Pros

    Flexibility to swap and trade schedules / work from home!

    Cons

    Systems and processes are constantly changing.

    Synchrony2015-11-26
  6. Helpful (9)

    "Dishonest and Deceptive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Client Services Representative in Phoenix, AZ
    Doesn't Recommend

    I worked at Synchrony full-time for more than 10 years

    Pros

    There really aren't any good reasons to work here other than having a job

    Cons

    Terrible leadership, they do not adhere to their own values, poor compensation.

    Advice to Management

    Start over.

    Synchrony2014-11-20
Found 6 reviews