Synchrony Customer Service Representative Reviews | Glassdoor

Synchrony Customer Service Representative Reviews

Updated Sep 18, 2019

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Found 99 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
85%
Recommend to a Friend
99%
Approve of CEO
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
64 Ratings
  1. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rapid City, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great insurance and time off package. Work well with school schedules and a family oriented company to work for.

    Cons

    Nothing that I really can think of.

    Continue reading
    Synchrony2019-04-28
  2. "GPTW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Great Benefits, Great employees, very diverse culture

    Cons

    Promotions are based on levels and not experience

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    Synchrony2019-04-17
  3. "Great Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Merriam, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Great supportive managment with awesome benefits

    Cons

    schedule bids can be awful

    Synchrony2019-04-01
  4. Helpful (1)

    "Love It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 

    I have been working at Synchrony full-time for less than a year

    Pros

    The diversity is really great. A lot to offer.

    Cons

    Not having a full weekend of.

    Synchrony2019-02-23
  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Great benefits, good pay for the work able to work from home.

    Cons

    A bit stressful to mantain quality and keep up with the sudden changes in the business.

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    Synchrony2019-02-20
  6. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Altamonte Springs, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Synchrony full-time for less than a year

    Pros

    Great benefits and nice installations in Altamonte FL

    Cons

    The job is boring

    Synchrony2019-01-31
  7. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Good people, incentives, growth and extracurricular initiatives

    Cons

    Not many, honestly. Working weekends. Customers. Can get busy with call volume but that comes with the territory

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    Synchrony2019-01-12
  8. Helpful (3)

    "Above all else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    If you have any experience at all working in call centers, Synchrony is heads above anyplace out there. The list goes on from environment, benefits, pay scale, hours, time off, flexibility, activities at work, cafeteria on site, parking, security at night, training that goes above and beyond, break rooms with free beverages, great people to work with and management that works with you. Yes, there are metrics but how else can a call center environment monitor your progress. As long as you are striving and doing your best, that's all they ask of you. I am not management and this opinion is strickly my own. Try a few of the other centers and come back to Synchrony.

    Cons

    The information needed to succeed in the job is or can be pretty demanding depending on what contract you are working on but there is availability to move around to other contracts after time spent with the company. The other con goes along with working in a call center which is nights and weekends but again, the opportunity exists to change schedules, days off and weekends after having been employed with them for a time.

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    Synchrony2018-10-31
  9. Helpful (3)

    "Synchrony has a great culture but lacks upward mobility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Altamonte Springs, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Culture, great diversity networks, transparency with upper management, also benefits are great. Full healthcare, spending account, tuition reimbursement, parental leave and PTO.

    Cons

    Lack of upward mobility, stifles talent, can get stuck same position, base pay is not competitive, available schedules

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    Synchrony2018-10-03
  10. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Healthcare insurance is very good

    Cons

    Lack of management skills and favoritism amongst employees.

    Continue reading
    Synchrony2018-08-03
Found 99 reviews