Synchrony Financial Reviews | Glassdoor

Synchrony Financial Reviews

Updated November 23, 2017
410 reviews

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3.6
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Margaret M. Keane
251 Ratings

410 Employee Reviews

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Pros
Cons
  • It can easily destroy your work/life balance if you let it (in 12 reviews)

  • It's a call center and no matter how far you advance you will always be answering phones (in 12 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great company, well managed, highly diverse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony Financial full-time (More than 3 years)

    Pros

    Strong, smart management, lots of women in key roles, highly diverse, moving forward quickly on digital and innovation

    Cons

    Matrix org has it's challenges. Many thinking about functions, not holistically.

    Advice to Management

    Ensure long-range planning is pushed down through the organization. Still rather reactive.


  2. "At home inbound call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Synchrony Financial part-time (More than a year)

    Pros

    At home, good benefits, great training, equipment provided

    Cons

    Nonflexible schedule, pressure to upsell, most inbound calls are complaints by nature

  3. Helpful (1)

    "Absolutely the BEST!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony Financial full-time (More than a year)

    Pros

    Worklife Balance
    Benefits
    Management
    Pay
    I look forward to going to work!

    Cons

    NONE! I've worked for 2 other large corporations and this BY FAR is the best!

    Advice to Management

    Stay the course! Continue to keep your employees at the forefront.


  4. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Charlotte, NC
    Former Employee - Senior Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony Financial full-time (More than a year)

    Pros

    Great benefits and great place to work

    Cons

    Should be paid a little bit more


  5. "Not Fit For Everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in North Canton, OH
    Former Employee - Collections Specialist in North Canton, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Synchrony Financial full-time (Less than a year)

    Pros

    wonderful professional management and training. the cafeteria was my favorite thing about working here. great starting pay, and company base pay is always going up.

    Cons

    customers are very rude and hard to deal with. Alot of the software and files that we need to use are outdated and difficult.

    Advice to Management

    Give more intensive training and more money for the headache.


  6. Helpful (1)

    "Started out great, but turned sour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Synchrony Financial full-time (More than a year)

    Pros

    Great for the experience
    Great benefits

    Cons

    Doesn't pay the bills
    No recognition for achievements
    No growth potential
    Management not on same page about many issues
    Management only cares about an issue if they know the answer. If they don't, they'll never get back to you.

    Advice to Management

    Offer pathways to higher positions instead of denying applications based on lack of experience. Don't tell someone they meet the experience requirements, interview them, and then tell them they don't meet the experience requirements, and to not reapply.


  7. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Kettering, OH
    Former Employee - Customer Service Associate in Kettering, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Synchrony Financial full-time (More than a year)

    Pros

    Great benefits, environment and corporate culture.

    Cons

    No cons from this employer.

  8. "Good pay and benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Synchrony Financial full-time

    Pros

    Good pay and good benefits. Also a really nice team. Had a pay differential for night shift.

    Cons

    Angry customers, some times there were things I wanted to help with, but couldn't due to procedures


  9. "CUSTOMER SERVICE REP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Synchrony Financial full-time

    Pros

    BENEFITS, ADVANCEMENT, relaxed atmosphere

    Cons

    schedules ( No traditional Mon- Friday) unless in HR or clerical position


  10. "They say on TV it is a fun place to work. Well they are right. Love going to work every day. Fantastic group of people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Training Agent in Tempe, AZ
    Current Employee - Client Training Agent in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony Financial full-time (Less than a year)

    Pros

    Pay, Bonus's ,easy work schedule. Holidays and weekends off with pay. No 24 hour work schedule.

    Cons

    To much fun. There is nothing for me to complain about this company.

    Advice to Management

    Keep up the great work showing you care about the employee.


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