Synchrony Manager Reviews | Glassdoor

Synchrony Manager Reviews

Updated Aug 8, 2019

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Found 52 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
82%
Approve of CEO
Margaret M. Keane
40 Ratings
  1. Featured Review
    Helpful (3)

    "A company that lives by its motto"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Stamford, CT
    Recommends
    Approves of CEO

    I worked at Synchrony full-time for more than 10 years

    Pros

    Wonderful People! Throughout my career, there have always been an abundance of people willing to invest in my career.

    Cons

    No cons to share. If you work hard, it truly gets recognized here!

    Advice to Management

    Keep making Synchrony a GREAT PLACE TO WORK for all levels of employees!

    Synchrony2018-10-17
  2. "Great All Round"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Account Manager in Canton, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony part-time for more than 3 years

    Pros

    Friendly and family culture, growth opportunities

    Cons

    Everything works fine. No changes necessary

    Synchrony2019-06-01
  3. "Great place to build a career, if you can handle the bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Product Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    * Tons of opportunities for training and development * Great HR, a lot is invested in people here * Making a concerted effort to re-invent itself as the financial services industry changes * Great company culture * Huge organization and lots of opportunity for movement, both horizontally as well as vertically * Executive leadership is available and friendly

    Cons

    * Very easy for low value employees to just stick around forever * Tons of process/bureaucracy. It was a GE subsidiary so a lot has been inherited * Things happen, but they take time. Very consensus driven.

    Advice to Management

    Don't be afraid to change, so many things happen here because 'that's just what we've always done.'

    Synchrony2019-07-19
  4. "Great Culture but lots of cliques"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engagement Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Strongly values diversity (Racial, Gender, Sexual, etc.), Great senior staff

    Cons

    Promotion more based on personal relationships than performance; roles decided largely before they are posted. You can feel isolated or lost if you don't have a strong advocate or social support.

    Advice to Management

    Be more transparent and value performance equal to relationship building

    Synchrony2019-07-19
  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Audit Senior Manager 
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    Compensation, work life balance, Benefits

    Cons

    Constant org changes and entitlement

    Synchrony2019-06-01
  6. Helpful (9)

    ""Abandon hope all ye who enter...""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Canton, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Synchrony full-time for more than 5 years

    Pros

    The seldom realization that you have a choice to leave the company, and are not trapped by the exorbitant amount of paid time off.

    Cons

    The interview process at Synchrony is an elaborate ruse to promote a diverse workforce. We focus so much on inclusiveness because it is only accolade Synchrony is continually recognized for. It is a counter-intuitive practice, in that some certainly deserve and are qualified to be in the position that they are in, but they did not get to that position based off value. The interview process itself remains completely unchanged,...

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    Advice to Management

    Hire a competent workforce, preferably put a 5th grade reading level in place for entry-level positions and that will fix most of our issues.

    Synchrony2019-06-27
  7. "For some, a great opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Synchrony full-time for more than 10 years

    Pros

    Lots of time off to support the community and diversity activities

    Cons

    Favoritism, few training opportunities, small raises.

    Advice to Management

    Make training available to more people instead of a select favored few. Provide better merit raises.

    Synchrony2019-05-22
  8. "Overall good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Collections Account Manager in Kettering, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Benefits are unbeatable. My healthcare deductible was $800 and even before it was met, my policy paid for most of my care. The pay is decent. They used to do monthly bonuses but that went away at the beginning of 2019. They averaged your 2018 bonuses and added that into your base pay. So instead of making $15.50, my pay bumped to $17.50/hr. Onsite gym, cafeteria, marketplace, break rooms, vending machines, etc. You have...

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    Cons

    It’s a call center, so the work is very dull and repetitive. You will deal with unhappy customers on a daily basis. As an account manager, part of my job was to take the escalated calls. This is more of my personal experience, but the sick time policy needs to be changed. You get paid for sick days, but there are certain “triggers” (hours) that you hit and that results in corrective action. I get sick a lot, so I...

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    Advice to Management

    Continue to promote from within

    Synchrony2019-03-29
  9. "Work life balance"

    StarStarStarStarStar
    Current Employee - Audit Manager 

    I have been working at Synchrony full-time

    Pros

    Great work life balance for all

    Cons

    Less interaction with other teams

    Synchrony2019-03-13
  10. Helpful (1)

    "It's a Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Lots of benefits, upper management tends to care. Many opportunities for growth

    Cons

    Some of the work that you have to deal with.

    Synchrony2019-03-01
Found 52 reviews